Ride Metro Archive - LA Metro

Go Metro to the 2026 FIFA World Cup

John Gordon — Mon, 09 Jun 2025 19:40:42 +0000

Go Metro to the 2026 FIFA World Cup

The world is coming to Los Angeles in 2026—and Metro is ready to move the moment.

Countdown to the 2026 FIFA World Cup Kick Off

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Metro Connects the World to LA

“Every goal scored. Every cheer echoed. Every heart touched.
Metro connects you to something extraordinary.”

One City. Many Cultures. So Much to Do.

Celebrate the global spirit of Los Angeles.

Metro will connect you to the food, fun, music and vibes that make Los Anges the cultural hub of the world.

Major Legacy Projects for LA's Global Moment

Metro is making major investments for fans, families and the future of Los Angeles.

A Line Extension to Pomona

Extending the A Line farther east for better regional access.

Learn More

Open Loop Payment

Tap and go with your phone or card — no TAP card needed.

D Line Extension

Subway to the Westside. Connecting schools, museums, and job centers.

Learn More

Metro Mobile App

Coming soon. Plan, pay, and ride with our new mobile app experience.

LAX/Metro Transit Center

The newly opened station is a game changer for travelling in and out of LAX.

Learn More

The post Go Metro to the 2026 FIFA World Cup appeared first on LA Metro.

Rose Bowl Stadium

John Gordon — Fri, 06 Jun 2025 23:55:53 +0000

Go Metro to the Rose Bowl

Special service to the FIFA Club World Cup kicks off June 15.

Getting There and Back

Ride the Metro A Line.
Exit Memorial Park Station.
Take the free shuttle to the Rose Bowl.
After the match, pick up the bus shuttle where you were dropped off and return to Memorial Park Station.

Connecting to the Rose Bowl Shuttle

Exit Memorial Park Station to Holly Street and make a right.
Walk two blocks to Fair Oaks Avenue.
Cross Fair Oaks Avenue, the bus shuttle is on the left in Parsons Parking Lot B.
Bus Shuttles run every 5 -7 minutes.

Ride with a Metro Ambassador

Heading to the FIFA Club World Cup at the Rose Bowl? Ride with a Metro Ambassador for a seamless trip.

No sign-up needed. Just show up at the designated time and meetup location, and look for the friendly ambassadors in green shirts. They’ll guide you and a group of fellow fans straight to the action. Check the schedule below for dates, times, and meeting points and let us make your journey as fun as the match!

Match 1
June 15, 2025

Paris Saint-Germain vs.
Atletico de Madrid

Meet at Union Station East Signage Tower

First group at 9:00 AM

Second group at 10:00 AM

Match 2
June 17, 2025

CF Monterrey vs.
FC Internazionale Milano

Meet at Union Station East Signage Tower

First group at 2:30 PM

Second group at 3:00 PM

Match 3
June 19, 2025

Paris Saint-Germain vs.
Botafogo

Meet at Union Station East Signage Tower

First group at 2:30 PM

Second group at 3:00 PM

Match 4
June 21, 2025

CA Riverplate vs.
CF Monterey

Meet at Union Station East Signage Tower

First group at 2:30 PM

Second group at 3:00 PM

Match 5
June 23, 2025

Atletico de Madrid vs.
Botafago

Meet at Union Station East Signage Tower

First group at 2:30 PM

Second group at 3:00 PM

Match 6
June 25, 2025

Urawa Red Diamonds vs.
CF Monterey

Meet at Union Station East Signage Tower

First group at 2:30 PM

Second group at 3:00 PM

How much does it cost to ride?

Regular Fare

$1.75 One-way trip

$3.50 Roundtrip

Rose Bowl Shuttle is free

Perks

How to Pay

For Metro buses & trains

Pro Tip

Add round-trip fare to your TAP card beforehand to avoid long lines after the event.

Tips for a Smooth, Safe Ride

Metro is always working to keep riders safe. Here are some tips to help ensure your safety and a pleasant riding experience.

Rider etiquette

Be kind to your fellow riders
Respect Metro staff, vehicles and stations

Traveling with kids

Hold onto your child when a train or bus approaches.
Don’t allow your children to play near buses, trains or tracks.

Items on board

Strollers, small coolers and picnic baskets are okay to bring on board, but please keep aisles clear.

Not allowed on Metro

No eating and drinking
No flammable products and barbecue grills
No weapons

The post Rose Bowl Stadium appeared first on LA Metro.

Go Metro to LAX

achaparro — Fri, 06 Jun 2025 23:30:00 +0000

Go Metro to LAX

A better way to get to and from LAX—without the traffic.

How to Get to LAX

Getting to and from Los Angeles International Airport (LAX) is easier than ever thanks to Metro’s new LAX/Metro Transit Center. Whether heading to LAX or coming home, here’s how to get there using public transit now—and what’s coming soon.

Metro Rail

Ride the C Line or K Line to the LAX/Metro Transit Center.

Metro Bus

Take Metro Lines 102, 111, 117, 120 or 232 to the LAX/Metro Transit Center.

Metro Micro

Metro’s on-demand rideshare service is available near LAX.

FlyAway Bus

Nonstop Flyaway bus service from Union Station and Van Nuys—direct to LAX terminals.

Free LAX Shuttle

Connect from LAX/Metro Transit Center (Bus Bays 1 and 2) to all LAX terminals via a free, frequent shuttle.

Paying Your Fare

What you need to know about paying your fare when taking Metro or FlyAway to LAX.

How to Pay

Use a TAP card, the TAP app or your  Apple Wallet to ride Metro Rail, Bus or Micro.

Price of Fare

One-way fare: $1.75, with 2 hours of free transfers on Metro.

Where to Buy

TAP cards can be purchased at station vending machines or added to your smartphone.

Paying for FlyAway

FlyAway fares vary by location and can be purchased online or at kiosks.

Park and Ride to LAX

Skip LAX terminal traffic by parking at a Metro Park & Ride, tapping your TAP card, and riding the train to the LAX/Metro Transit Center—then catch a free shuttle straight to your terminal.

Parking is available at the following stations near LAX:

Aviation/LAX

Daily parking
$3/day
Open 24/7, patrolled, gated, well-lit

Hawthorne/Lennox

Daily & long-term parking
$3/day
Open 24/7, patrolled

Norwalk

Daily & long-term parking
$3/day or $60/month
Open 24/7, patrolled, gated, well-lit

Crenshaw/Expo

Daily parking
$3/day
Open 24/7, patrolled

Fairview Heights

Daily & long-term parking
$3/day
Open 24/7, patrolled

Frequently Asked Questions

Got questions about getting to LAX with Metro buses, trains and Micro? You’re in the right place. Whether you’re a first-time rider or a frequent flyer, this section covers everything you need to know—from parking and fares to airport shuttles and travel tips.

Can I bring luggage on Metro when traveling to LAX?

Yes! Luggage is welcome on all Metro services and there are no baggage fees. For a smoother ride, please avoid blocking aisles or doors with your bags and use station elevators when carrying large suitcases.

Is Metro accessible for travelers with disabilities?

Absolutely. All Metro Rail stations and vehicles are ADA accessible, including elevators and level boarding for easier access with wheelchairs, walkers or strollers.

What is the LAX/Metro Transit Center?

It’s Metro’s new hub that connects the C Line, K Line, regional buses and a free LAX shuttle—all in one place. The station features real-time information screens, bike racks and easy transfers to airport services. A direct train-to-terminal connection is coming in 2026 via the LAX People Mover.

Why should I take Metro to LAX?

Taking Metro means avoiding terminal traffic in the dredded “horseshoe,” saving money on parking and rideshare like Uber and Lyft, and reducing your carbon footprint. Plus, Metro offers reliable, all-day service to fit any travel schedule. A direct train-to-terminal connection is coming in 2026 via the LAX People Mover.

How do I get from the Metro station to my terminal at LAX?

Once you arrive at the LAX/Metro Transit Center, follow the signs to Bus Bays 1 and 2 for the free LAX shuttle. It runs frequently and drops you off directly at your terminal—no apps or extra fees required.

Is it safe to take Metro to the airport with bags?

Yes. Metro is a safe and convenient way to get to LAX. As with any public transit, stay aware of your surroundings, keep your belongings close, and travel during hours that work best for you. Stations and trains are monitored, and Metro staff are available if you need help.

Do any other bus services go to the LAX/Metro Transit Center?

Yes. In addition to Metro’s C Line and K Line, several municipal bus agencies serve the LAX/Metro Transit Center, including Santa Monica’s Big Blue Bus, Culver CityBus, Beach Cities Transit, GTrans (Gardena) and Torrance Transit. These make it easier to connect from various neighborhoods throughout the region.

Where can I park if I want to take Metro to LAX?

Metro offers Park & Ride lots along the C and K Lines, some with long-term parking options. Pay with your TAP card at the station validator, and check availability or reserve in advance for select lots at metro.net/parking.

How long does it take to get to LAX using Metro?

Travel time depends on your starting location. From downtown Los Angeles, expect about 45–60 minutes. Use Metro’s Trip Planner or a transit app like Transit or Google Maps to get a real-time estimate based on your departure time.

What if I have an early morning or late night flight?

Metro offers service throughout the day, but hours may vary by line. Check the schedules for the C Line, K Line and the LAX shuttle to make sure they align with your flight time. For very early or late flights, consider checking for connecting bus services or using Metro for part of your trip.

When will the LAX train connection be complete?

LAX’s People Mover is expected to open in 2026 and will provide a direct, seamless rail link from the LAX/Metro Transit Center to all airport terminals. Until then, a free shuttle runs regularly from the station to each terminal.

Is the LAX shuttle accessible and frequent?

Yes. The free LAX shuttle is wheelchair accessible and runs every 10 minutes, with stops at every terminal. Look for signs when you exit the train at the LAX/Metro Transit Center to find the shuttle stop.

The post Go Metro to LAX appeared first on LA Metro.

LAX Metro Transit Center Frequently Asked Questions

Antonio Cuevas — Fri, 23 May 2025 21:40:15 +0000

Home > Ride Metro

Ride Metro

Questions? We have answers.

Is there a map or schematic of the new station layout (platforms, entrances, exits, ticket machines, elevators, etc.)?

See station directory above.

What is the exact date and time of the station's grand opening, and will there be a ceremony or event?

The station will be open to the public starting at 5pm on Friday, June 6th. There will not be a public ceremony or event.

Will there be free rides, discounts, or special promotions on opening day/week?

Yes, rides will be free beginning Friday, June 6th through Sunday, June 8th on Metro Bus, Rail, Bikes and Micro.

What rail and bus services are available at the station?

The new station will service the Metro Rail C and K Lines and features a 16-bay bus plaza with connections to multiple Metro Bus lines, regional transit services, and shuttle routes:

Bays 1 & 2: LAX Metro Connector—shuttle to Los Angeles International Airport (LAX) all terminals

Bay 4: Santa Monica Big Blue Bus 3

Bay 5: Santa Monica Big Blue Bus Rapid 3

Bay 6: Torrance Transit 8

Bay 7: Culver City Transit 6 & Rapid 6

Bay 8: Metro Bus 102

Bay 9: Beach Cities Transit 109

Bay 10: Gtrans 5

Bay 11: Metro Bus 120

Bay 12: Metro Bus 117

Bay 13: Metro Bus 111

Bay 14: Metro Micro

Bay 15: Metro Bus 232

Can passengers be picked up or dropped off at the LAX/Metro Transit Center by private vehicles or ride shares like Uber or Lyft?

No. There is no passenger pickup or drop-off area at the LAX/Metro Transit Center for private vehicles, ride shares, taxis, or any other commercial vehicles. This policy is in place to minimize traffic disruptions for buses and maintain smooth operations at the transit center.

Where is the new Customer Service Center located? What will the hours of operations be?

See directory for location.

Hours of operation:

Monday – Friday – 6 am – 6:30 pm
Sat & Sun – 10am – 6 pm

Is there parking, bike storage, or drop-off/pick-up zones at the station?

No, the station does not have parking, but it does feature a secure bike hub. The bus bay area is reserved for Metro and municipal bus lines.

How will this station affect existing service—any route changes or discontinued stops nearby?

See our service updates section for bus route changes.

Are there retail, restrooms, or public art features at the station worth highlighting?

See the station directory above.

How many TAP vending machines (TVMs)? Where are they located?

See station directory above.

Where are escalators and elevators located? How many?

See station directory above.

How many entrances/exits to the station?

See station directory above.

The post LAX Metro Transit Center Frequently Asked Questions appeared first on LA Metro.

Summering with Metro

John Gordon — Fri, 23 May 2025 19:39:45 +0000

Get Summering
with Metro

Beaches, concerts, museums, street fairs, night markets—there’s a whole summer out there, and Metro can take you to it.

Getting Around is Easy Breezy with Metro

Plan Your Perfect Day Out

Use Metro’s Trip Planner to find the best route to summer fun—just enter your start and destination.

Get Going

Small Cost, Big Fun

Ride for $1.75 with free 2-hour transfers using a TAP card or Apple Wallet. Load your card online, at stations, or in the TAP app.

Buy Fare

Safety With Every Ride

Metro offers security, lighting, and Ambassadors for a safe ride. Follow the Code of Conduct for a great summer trip.

Learn More

The post Summering with Metro appeared first on LA Metro.

Go Metro to BMO Stadium

achaparro — Tue, 13 May 2025 21:45:55 +0000

Go Metro to BMO Stadium

Ride Metro to LAFC, Angel City FC and other games and concerts at BMO Stadium. Whether traveling from home or using a Park & Ride lot, here’s what you need to know.

Getting There and Back

Metro Rail and Bus

Take the E Line train to Expo Park/USC Station, the J Line bus to 37th St/USC, or other local bus lines.
BMO Stadium is a short walk along Figueroa Street from the train station and J Line bus stop — see map below.

Park and Ride

Find the Metro Park & Ride lot that’s convenient for you, and pay for daily parking online or at a kiosk at the lot.
Parking rates vary while some lots are free.

Getting Back After the Event

Check your trip planner for train and bus schedule times.
After LAFC games: E Line trains run about every 10 minutes.

Go Metro to LAFC Games

It’s now even easier for LAFC season ticket members to take Metro on game day with a round-trip Metro pass, available with each ticket purchase.

How to use your round-trip Metro Pass

Metro Rail: Scan your pass QR code at fare gate scanners. No scanners at your station? Simply board the train and be prepared to show your pass QR code to Metro staff upon request.

Metro Bus: Show your pass QR code to the bus operator

Post-Match Enhanced Service on the E Line

Trains will run about every 10 minutes after the event

How Much Does it Cost?

Regular Fare

$1.75 One-way trip

$3.50 Roundtrip

Perks

How to Pay

For Metro buses & trains

Pro Tip

Add round-trip fare to your TAP card beforehand to avoid long lines after the event

Tips for a Smooth, Safe Ride

Metro is always working to keep riders safe. Here are some tips to help ensure your safety and a pleasant riding experience.

Rider etiquette

Be kind to your fellow riders
Respect Metro staff, vehicles and stations

Traveling with kids

Hold onto your child when a train or bus approaches.
Don’t allow your children to play near buses, trains or tracks.

Items on board

Strollers, small coolers and picnic baskets are okay to bring on board, but please keep aisles clear.

Not allowed on Metro

No eating and drinking
No flammable products and barbecue grills
No weapons

The post Go Metro to BMO Stadium appeared first on LA Metro.

Low Income Fare Is Easy (LIFE) Espanol

Nina Kin — Thu, 08 May 2025 23:22:27 +0000

Muévete con 20 viajes GRATIS con el programa LIFE

LIFE es un programa de tarifas con descuento para pasajeros de bajos ingresos que ofrece viajes gratuitos o pases de transporte de costo reducido. Los residentes del condado de Los Ángeles que cumplan los requisitos pueden disfrutar de 20 viajes gratis al mes en Metro o un pase con descuento en otra agencia de transporte participante.

¡Regístrate ahora y obtén viajes gratis ilimitados durante los primeros 90 días!

Como Funciona LIFE

¿Calificas para el programa LIFE?

Calificas si actualmente estás inscrito en:

CalFresh
EBT
Médico
Un programa de almuerzo reducido
SNAP
Seguridad social
Discapacidad del Seguro Social
Asistencia Temporal para Familias Necesitadas (TANF)

O bien, si vives en el condado de Los Ángeles y tus ingresos familiares se encuentran dentro de estos límites :

$53,000 o menos | 1 persona
$60,600 o menos | 2 personas
$68,150 o menos | 3 personas
$75,750 o menos | 4 personas
$81,800 o menos | 5 personas
$87,850 o menos | 6 personas
$93,900 o menos | 7 personas

Debes tener 18 años o más para registrarte o inscribirte con un cabeza de familia adulto si eres menor de 18 años.

Cómo funciona LIFE

1. Pase gratuito durante los primeros 90 días

Una vez aprobado, se añadirá automáticamente a tu tarjeta TAP un pase de 90 días con viajes gratuitos ilimitados, que podrás usar en cualquier sistema de transporte público participante. Además, podrás comprar productos tarifarios en los sistemas de transporte público participantes a un precio reducido.

2. Obtén 20 viajes gratis cada mes

Después de los primeros 90 días, puedes agregar 20 viajes regionales gratuitos a tu tarjeta TAP cada mes en su proveedor TAP local , en línea en taptogo.net o llamando al 866.827.8646.

Más información

3. Ahorra con la limitación de tarifas

Después de usar 20 viajes, puedes pagar cada uno añadiendo Valor Almacenado a tu tarjeta TAP. Viaja gratis después de tres viajes en un día y once en una semana.

Más información

Aplicar en persona

Presenta tu solicitud en persona en un  evento de inscripción  o descarga una solicitud en Español.

Sigue las instrucciones de la solicitud para completar y enviar tu formulario.

Tarifas LIFE para operadores de tránsito participantes

Las tarifas de cualquiera de los operadores de tránsito participantes están sujetas a cambios.

Metro

Tipo de tarifa	Tarifa	Descuento LIFE	Costo final
Opción de pase
Pase EZ Transit regular (tarifa base)	$110.00	$24.00	$86.00
Pase de tránsito fácil para personas mayores y discapacitadas (tarifa base)	$42.00	$8.00	$34.00
Opción de viaje
20 viajes regionales: Solo tarifa base. Los traslados entre agencias tienen un costo adicional.		Gratis para participantes del programa LIFE
Pase de 30 días para bicicletas compartidas	$17.00	$12.00	$5.00
Pase de 365 días para bicicletas compartidas	$150.00	$100.00	$50.00

Autoridad de Tránsito del Valle Antílope

Tipo de tarifa	Tarifa	Descuento LIFE	Costo final
Opción de pase
Pase regular de 30 días/mensual		$24.00	$26.00
Pase regular de 7 días/semanal (hasta cuatro/mes)		$6.00	$9.00
Pase mensual de 30 días para personas mayores o discapacitadas		$8.00	$17.00
Pase semanal/de 7 días para personas mayores o con discapacidad (hasta cuatro al mes)		$2.00	$5.50
Pase EZ Transit regular (tarifa base)		$24.00	$86.00
Pase de tránsito fácil para personas mayores y discapacitadas (tarifa base)	$42.00	$8.00	$34.00
Opción de viaje
20 viajes regionales: Solo tarifa base. Los traslados entre agencias tienen un costo adicional.		Gratis para participantes del programa LIFE

Autobús de Culver City

Tipo de tarifa	Descuento LIFE	Costo final
Opción de pase
Pase EZ Transit regular (tarifa base)	$24.00	$86.00
Pase de tránsito fácil para personas mayores y discapacitadas (tarifa base)	$8.00	$34.00
Opción de viaje
20 viajes regionales: Solo tarifa base. Los traslados entre agencias tienen un costo adicional.	Gratis para participantes del programa LIFE

Tránsito de Foothill

Tipo de tarifa	Descuento LIFE	Costo final
Opción de pase
Pase regular de 31 días/mensual	$24.00	$36.00
Pase mensual de 31 días para personas mayores o discapacitadas	$8.00	$22.00
Pase mensual de 31 días para estudios universitarios y vocacionales	$13.00	$27.00
Pase mensual/de 31 días para estudiantes de K-12	$10.00	$30.00
Pase EZ Transit regular (tarifa base)	$24.00	$86.00
Pase de tránsito fácil para personas mayores y discapacitadas (tarifa base)	$8.00	$34.00
Opción de viaje
20 viajes regionales: Solo tarifa base. Los traslados entre agencias tienen un costo adicional.	Gratis para participantes del programa LIFE

Línea directa de Glendale

Tipo de tarifa	Descuento LIFE	Costo final
Opción de pase
Pase regular de 31 días/mensual	$24.00	$12.00
Pase mensual de 31 días para personas mayores o discapacitadas	$8.00	$10.00
Pase mensual/de 31 días para estudiantes de K-12	$10.00	$12.00
Pase EZ Transit regular (tarifa base)	$24.00	$86.00
Pase de tránsito fácil para personas mayores y discapacitadas (tarifa base)	$8.00	$34.00
Opción de viaje
20 viajes regionales: Solo tarifa base. Los traslados entre agencias tienen un costo adicional.	Gratis para participantes del programa LIFE

Tránsito de Glendora

Tipo de tarifa	Descuento LIFE	Costo final
Opción de pase
Pase EZ Transit regular (tarifa base)	$24.00	$86.00
Pase de tránsito fácil para personas mayores y discapacitadas (tarifa base)	$8.00	$34.00
Opción de viaje
20 viajes regionales: Solo tarifa base. Los traslados entre agencias tienen un costo adicional.	Gratis para participantes del programa LIFE

GTrans

Tipo de tarifa	Descuento LIFE	Costo final
Opción de pase
Pase EZ Transit regular (tarifa base)	$24.00	$86.00
Pase de tránsito fácil para personas mayores y discapacitadas (tarifa base)	$8.00	$34.00
Opción de viaje
20 viajes regionales: Solo tarifa base. Los traslados entre agencias tienen un costo adicional.	Gratis para participantes del programa LIFE

LADOT

Tipo de tarifa	Descuento LIFE	Costo final
Opción de pase
Pase regular de 31 días/mensual	$18.00	$ –
Pase regular de 7 días/semanal (hasta cuatro/mes)	$5.00	$ –
Pase mensual de 31 días para personas mayores o discapacitadas	$8.00	$1.00
Pase EZ Transit regular (tarifa base)	$24.00	$86.00
Pase de tránsito fácil para personas mayores y discapacitadas (tarifa base)	$8.00	$34.00
Opción de viaje
20 viajes regionales: Solo tarifa base. Los traslados entre agencias tienen un costo adicional.	Gratis para participantes del programa LIFE

Ritmo de Lawndale

Tipo de tarifa	Tarifa	Descuento LIFE	Costo final
Opción de pase
Pase regular de 30 días/mensual	$12.00	$12.00	$-
Pase EZ Transit regular (tarifa base)	$110.00	$24.00	$86.00
Pase de tránsito fácil para personas mayores y discapacitadas (tarifa base)	$42.00	$8.00	$34.00
Opción de viaje
20 viajes regionales: Solo tarifa base. Los traslados entre agencias tienen un costo adicional.		Gratis para participantes del programa LIFE

Tránsito de Long Beach

Tipo de tarifa	Tarifa	Descuento LIFE	Costo final
Opción de pase
Pase regular de 30 días/mensual	$65.00	$24.00	$41.00
Pase regular de 5 días/semanal (hasta cuatro/mes)	$18.00	$6.00	$12.00
Pase mensual de 30 días para personas mayores o discapacitadas	$24.00	$8.00	$16.00
Pase semanal de 5 días para personas mayores o discapacitadas (hasta cuatro al mes)	$9.00	$2.00	$7.00
Pase universitario/vocacional de 30 días/mensual	$40.00	$13.00	$27.00
Pase mensual/de 30 días para estudiantes de K-12	$40.00	$10.00	$30.00
Pase EZ Transit regular (tarifa base)	$110.00	$24.00	$86.00
Pase de tránsito fácil para personas mayores y discapacitadas (tarifa base)	$42.00	$8.00	$34.00
Opción de viaje
20 viajes regionales: Solo tarifa base. Los traslados entre agencias tienen un costo adicional.		Gratis para participantes del programa LIFE

Líneas de autobús de Montebello

Tipo de tarifa	Tarifa	Descuento LIFE	Costo final
Opción de pase
Pase mensual/de 30 días para estudiantes de K-12	$30.00	$10.00	$20.00
Pase EZ Transit regular (tarifa base)	$110.00	$24.00	$86.00
Pase de tránsito fácil para personas mayores y discapacitadas (tarifa base)	$42.00	$8.00	$34.00
Opción de viaje
20 viajes regionales: Solo tarifa base. Los traslados entre agencias tienen un costo adicional.		Gratis para participantes del programa LIFE

Tránsito de Norwalk

Tipo de tarifa	Tarifa	Descuento LIFE	Costo final
Opción de pase
Pase EZ Transit regular (tarifa base)	$110.00	$24.00	$86.00
Pase de tránsito fácil para personas mayores y discapacitadas (tarifa base)	$42.00	$8.00	$34.00
Opción de viaje
20 viajes regionales: Solo tarifa base. Los traslados entre agencias tienen un costo adicional.		Gratis para participantes del programa LIFE

Tránsito de Pasadena

Tipo de tarifa	Tarifa	Descuento LIFE	Costo final
Opción de pase
Pase regular de 30 días/mensual	$15.00	$15.00	$ –
Pase mensual de 30 días para personas mayores o discapacitadas	$7.00	$7.00	$ –
Pase mensual/de 30 días para estudiantes de K-12	$10.00	$10.00	$ –
Pase EZ Transit regular (tarifa base)	$110.00	$24.00	$86.00
Pase de tránsito fácil para personas mayores y discapacitadas (tarifa base)	$42.00	$8.00	$34.00
Opción de viaje
20 viajes regionales: Solo tarifa base. Los traslados entre agencias tienen un costo adicional.		Gratis para participantes del programa LIFE

Tránsito de Santa Clarita

Tipo de tarifa	Tarifa	Descuento LIFE	Costo final
Opción de pase
Pase regular de 30 días/mensual	$34.00	$24.00	$10.0
Pase mensual de 30 días para personas mayores o discapacitadas	$ –	$ –	$ –
Pase universitario/vocacional de 30 días/mensual	$34.00	$13.00	$21.00
Pase mensual/de 30 días para estudiantes de K-12	$34.00	$10.00	$24.00
Pase EZ Transit regular (tarifa base)	$110.00	$24.00	$86.00
Pase de tránsito fácil para personas mayores y discapacitadas (tarifa base)	$42.00	$8.00	$34.00
Opción de viaje
20 viajes regionales: Solo tarifa base. Los traslados entre agencias tienen un costo adicional.		Gratis para participantes del programa LIFE

Autobús azul grande de Santa Mónica

Tipo de tarifa	Tarifa	Descuento LIFE	Costo final
Opción de pase
Pase regular de 30 días/mensual	$50.00	$24.00	$26.00
Pase regular de 7 días/semanal (hasta cuatro/mes)	$14.00	$6.00	$8.00
Pase mensual de 30 días para personas mayores o discapacitadas	$24.00	$8.00	$16.00
Pase EZ Transit regular (tarifa base)	$110.00	$24.00	$86.00
Pase EZ Transit regular (tarifa base)	$110.00	$24.00	$86.00
Pase de tránsito fácil para personas mayores y discapacitadas (tarifa base)	$42.00	$8.00	$34.00
Opción de viaje
20 viajes regionales: Solo tarifa base. Los traslados entre agencias tienen un costo adicional.		Gratis para participantes del programa LIFE

Tránsito de Torrance

Tipo de tarifa	Tarifa	Descuento LIFE	Costo final
Opción de pase
Pase regular de 30 días/mensual	$35.00	$24.00	$11.00
Pase universitario/vocacional de 30 días/mensual	$30.00	$13.00	$17.00
Pase mensual/de 30 días para estudiantes de K-12	$30.00	$10.00	$20.00
Pase EZ Transit regular (tarifa base)	$110.00	$24.00	$86.00
Pase de tránsito fácil para personas mayores y discapacitadas (tarifa base)	$42.00	$8.00	$34.00
Opción de viaje
20 viajes regionales: Solo tarifa base. Los traslados entre agencias tienen un costo adicional.		Gratis para participantes del programa LIFE

Preguntas frecuentes

Encuentra respuestas a preguntas sobre elegibilidad o tarjetas TAP perdidas, tarifas y más.

Si no tengo ningún documento de comprobante de ingresos, ¿qué puedo hacer?

Tiene la opción de autocertificar sus ingresos en la solicitud.

¿Qué puedo hacer si mi tarjeta TAP se pierde, me la roban, está vencida o dañada?

Comuníquese con la línea directa de TAP al 1.866.827.8646.

¿Cómo agrego 20 viajes regionales a mi tarjeta TAP en el sitio web de TAP?

Para cargar su pase LIFE 20-Ride en taptogo.net:

Inicie sesión en su cuenta TAP.
Haga clic en “Mis tarjetas TAP”.
Revisa tu tarjeta TAP registrada en el programa LIFE para recibir beneficios mensuales. Deberías ver “¡20 viajes gratis disponibles!” junto a tu tarjeta LIFE.
Haga clic en el enlace “Agregar LIFE 20-Ride”.
Confirme que su beneficio mensual sea correcto y haga clic en “Agregar 20 viajes gratis”.
Confirme que se agregó “LIFE 20-Ride (Pendiente)” en la columna Pases de su tarjeta.
Tenga en cuenta que su tarifa tardará hasta una hora en estar disponible para su uso.
Si tiene problemas para agregar su pase, llame al Servicio de atención al cliente de TAP al 866.827.8646.

¿Cómo uso la aplicación TAP para agregar 20 viajes regionales a mi tarjeta TAP?

Haz clic en el ícono de Tarjetas en la aplicación, luego en “Agregar valor almacenado o pase”, selecciona “Pase regional”, desplázate hacia abajo y selecciona “LIFE 20-Ride” y agrégalo al carrito; el total debería ser $0. Haz clic en comprar y espera una hora para usar el pase.

NO COMPLETE la transacción si no aparece el descuento. Esto significa que probablemente ya usó su descuento LIFE del mes, que volverá a estar disponible el 1 del mes siguiente.

¿Qué pasa si mi tarjeta TAP no aparece en mi cuenta en línea?

Si su tarjeta TAP no aparece en su cuenta en línea, en “Mis tarjetas TAP”, haga clic en “Registrar tarjeta” e ingrese el número de 16 o 20 dígitos que se encuentra en el reverso de su tarjeta.

Si tiene alguna pregunta adicional sobre su cuenta TAP, comuníquese al 866.827.8646 o customerservice@taptogo.net.

¿Cómo funciona el límite de tarifas para los pasajeros del Metro inscritos en LIFE?

Each month, Metro riders who are enrolled in LIFE can continue to load 20 free regional rides onto their TAP card. Once all 20 rides have been used, LIFE riders will participate in fare capping, where they will use Stored Value to pay for each ride until they reach the 1-day or 7-day cap.

¿Puedo cargar mi descuento LIFE en una máquina expendedora TAP?

No, el descuento LIFE no se puede agregar en una máquina expendedora TAP.

¿Puedo aplicar los descuentos LIFE a más de una tarjeta TAP?

No, los descuentos LIFE solo se pueden aplicar a una tarjeta por participante. Cada miembro de la familia debe tener su propia tarjeta TAP.

¿Es posible transferir los viajes no utilizados de la opción de 20 viajes al mes siguiente?

Yes, unused rides may be rolled over to the following month. A TAP card can hold up to eight of the same products (the 20-ride option is considered a product), including the one currently in use. Once your card is holding eight 20-ride passes, you must either use up an existing 20-ride pass, opt to use your LIFE discount toward a monthly/weekly pass or forgo the monthly discount.

Si soy un estudiante K-12, ¿puedo solicitar LIFE?

Sí, los estudiantes de K-12 son elegibles si están inscritos como dependientes en la solicitud de un adulto elegible. Pero primero, asegúrese de verificar si su escuela participa en GoPass, que ofrece a los estudiantes de las escuelas participantes un pase para viajar en Metro gratis.

Si no puedo cargar un pase dentro del mes, ¿puedo agregar un pase retroactivamente?

No, si por cualquier motivo durante el mes no puede usar su descuento LIFE para un pase con descuento o un pase de 20 viajes, el descuento se perderá. Solo podrá usar el descuento del mes en curso.

¿Puedo utilizar mis descuentos LIFE en rutas de Commuter Express?

No, los descuentos LIFE solo cubren la tarifa base de las agencias de transporte participantes. No se incluyen los transbordos entre Metro y otra agencia de transporte; los pasajeros deben pagar la diferencia.

¿Qué agencias de tránsito aceptan descuentos LIFE en sus tarifas?

Contáctanos

Para obtener más información sobre el programa LIFE, envía un correo electrónico a lifeinfo@iilosangeles.org o visita una de las oficinas de IILA a continuación.

Oficina suroeste de IILA

3870 Crenshaw Blvd, Suite 229
Los Ángeles, CA 90008
(323) 870-8567

Oficina Noroeste de IILA

14546 Hamlin St, Suite 105
Van Nuys, CA 91411
(818) 527-4464

Oficina Sureste del IILA

9060 Telstar Ave, Suite 223
El Monte, CA 91731
(818) 244-2550

¡Mantente en contacto! Envía cualquier actualización de contacto a lifeinfo@metro.net.

The post Low Income Fare Is Easy (LIFE) Espanol appeared first on LA Metro.

Commuter Benefits

achaparro — Mon, 28 Oct 2024 22:26:39 +0000

Attract and retain top talent with commuter benefits.

Metro commuter benefits are good for your employees and are great for your business.

Commuter benefits are smart business.

Attract Talent

Stand out with innovative, sustainable benefits.
Align with values around equity and accessibility.

Improve Retention

Reduce commute stress and improve morale.
Eliminate parking headaches.

Boost Your Business

Save on payroll taxes with pre-tax transit benefits.
Meet sustainability goals and reduce parking costs.

Which program is right for your business?

Metro offers three unique programs to fit a variety of needs. Explore our programs below to find the option that’s right for you and your employees.

Program	Employer Size	Fare Type	Additional Features
Annual Transit Access Pass (ATAP)	3+ employees	Pre-loaded annually	Photo ID, EZ Pass for seamless travel
Employer Pass Program (E-Pass)	50+ employees	Monthly pre-loading	Access to partner services: DASH, Foothill Transit, Big Blue Bus
Small Employer Pass (SEP)	249 or fewer employees	Pre-loaded annually	40% employee participation required, Photo ID for security

Ready to get commute smart?

Call Now: 213.922.7983

Complete the form and our team will call you back on how to get started.

Already enrolled in the Employer Pass Program?

Visit our FAQ page for more information.

The post Commuter Benefits appeared first on LA Metro.

Protected: WIP – Discounts for Persons with a Disability

achaparro — Fri, 18 Oct 2024 22:18:55 +0000

The post Protected: WIP – Discounts for Persons with a Disability appeared first on LA Metro.

Protected: WIP – Seniors

achaparro — Thu, 17 Oct 2024 23:47:11 +0000

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Keeping Metro Safe for Everyone

achaparro — Wed, 16 Oct 2024 20:54:38 +0000

Keeping Metro Safe for Everyone 

We are constantly working to improve the safety, cleanliness and comfort on Metro. This includes testing various technologies, such as advanced weapons detection systems. These systems help reduce incidents and create a more secure environment for everyone.

What Metro Riders Need to Know

Weapons, including firearms, are strictly prohibited on the Metro system.

All passengers must go through the weapons screening procedure to enter. Failure to comply will result in removal from Metro and may lead to arrest.

Tell Us About Your Experience

We’re dedicated to ensuring your Metro ride is not only safe but also convenient. Your feedback matters—let us know how we’re doing at: CustomerRelations@metro.net

Thank you for riding with us and helping keep Metro safe for everyone!

Learn more about safety on Metro.

The post Keeping Metro Safe for Everyone  appeared first on LA Metro.

Protected: WIP – Discounts for LIFE Riders

achaparro — Mon, 14 Oct 2024 22:48:03 +0000

The post Protected: WIP – Discounts for LIFE Riders appeared first on LA Metro.

Protected: WIP Students

achaparro — Fri, 11 Oct 2024 19:14:04 +0000

The post Protected: WIP Students appeared first on LA Metro.

Mobility Wallet Pilot Program

Kimberly Briggs — Wed, 11 Sep 2024 18:47:07 +0000

FARES

Mobility Wallet Pilot Program

The Mobility Wallet pilot program encourages transportation equity by promoting access to opportunities, reducing gas emissions and improving economic and health outcomes for people in Los Angeles County.

This program is under the City of Los Angeles’s Universal Basic Mobility initiatives.

We have sent new updates on the program to all selected participants via email and text. If you requested a physical card, please use the link in the email to update your information to help us issue your new card. An updated launch timeline of the Mobility Wallet program will be shared shortly. Hemos enviado nuevas actualizaciones sobre el programa a todos los participantes seleccionados por correo electrónico y mensaje de texto. Si solicitaste una tarjeta física, por favor utiliza el enlace incluido en el correo para actualizar su información y ayudarnos a emitir su nueva tarjeta. Pronto compartiremos más información del lanzamiento del programa de Mobility Wallet.

The Phase II application period is closed. Sign up here to receive information about future phases.

In Phase II of the pilot, 2,000 eligible participants across LA County will receive up to $1,800 for 12 months to spend on a variety of shared transportation services, including: Metro Bus and Rail, city buses, Metro Micro, Bikeshare, Metrolink, E-scooters and bikes, taxi services, regional transportation services (Greyhound, Amtrak, and FlixBus), ride-hailing services (Uber/Lyft) and merchandise purchases at local bike shops.

Mobility Wallet links

The post Mobility Wallet Pilot Program appeared first on LA Metro.

El Monte

Joe A Simpson Jr — Tue, 27 Feb 2024 22:28:09 +0000

Home > Ride Metro

El Monte

Metro Micro offers hundreds of pick up/drop off points within the service zone, please visit our app or online booking portal to get started.

Monday-Friday, 6am-10pm, Saturday-Sunday, 10am-10pm

This service zone map may be subject to changes.

Book your trip from the app!

Other ways to book your ride:

Book online at book.metro-micro.net

Call to book: 323.GO.METRO

Metro Micro Service Zones:

Altadena/Pasadena/Sierra Madre

Monday-Sunday, 5:30am-10pm

El Monte

Monday-Friday, 6am-10pm
Saturday-Sunday, 10am-10pm

Highland Park/Eagle Rock/Glendale

Monday-Sunday, 5:30am-10pm

LAX/Inglewood

Monday-Sunday, 5am-9pm

Northwest San Fernando Valley

Monday-Sunday, 5:30am-10pm

North Hollywood/Burbank

Monday-Friday, 6am-10pm
Saturday-Sunday, 10am-10pm

UCLA/Westwood/VA Center

Monday-Friday, 8am-9pm

Watts/Compton

Monday-Friday, 5am-11pm
Saturday-Sunday, 5:30am-9:30pm

The post El Monte appeared first on LA Metro.

LAX/Inglewood

Joe A Simpson Jr — Tue, 27 Feb 2024 22:22:03 +0000

Home > Ride Metro

LAX/Inglewood

Metro Micro offers hundreds of pick up/drop off points within the service zone, please visit our app or online booking portal to get started.

Monday-Sunday, 5am-9pm

This service zone map may be subject to changes.

Book your trip from the app!

Other ways to book your ride:

Book online at book.metro-micro.net

Call to book: 323.GO.METRO

Metro Micro Service Zones:

Altadena/Pasadena/Sierra Madre

Monday-Sunday, 5:30am-10pm

El Monte

Monday-Friday, 6am-10pm
Saturday-Sunday, 10am-10pm

Highland Park/Eagle Rock/Glendale

Monday-Sunday, 5:30am-10pm

LAX/Inglewood

Monday-Sunday, 5am-9pm

Northwest San Fernando Valley

Monday-Sunday, 5:30am-10pm

North Hollywood/Burbank

Monday-Friday, 6am-10pm
Saturday-Sunday, 10am-10pm

UCLA/Westwood/VA Center

Monday-Friday, 8am-9pm

Watts/Compton

Monday-Friday, 5am-11pm
Saturday-Sunday, 5:30am-9:30pm

The post LAX/Inglewood appeared first on LA Metro.

North Hollywood/Burbank

Joe A Simpson Jr — Tue, 27 Feb 2024 22:18:39 +0000

Home > Ride Metro

North Hollywood/Burbank

Metro Micro offers hundreds of pick up/drop off points within the service zone, please visit our app or online booking portal to get started.

Monday-Friday, 6am-10pm, Saturday-Sunday, 10am-10pm

This service zone map may be subject to changes.

Book your trip from the app!

Other ways to book your ride:

Book online at book.metro-micro.net

Call to book: 323.GO.METRO

Metro Micro Service Zones:

Altadena/Pasadena/Sierra Madre

Monday-Sunday, 5:30am-10pm

El Monte

Monday-Friday, 6am-10pm
Saturday-Sunday, 10am-10pm

Highland Park/Eagle Rock/Glendale

Monday-Sunday, 5:30am-10pm

LAX/Inglewood

Monday-Sunday, 5am-9pm

Northwest San Fernando Valley

Monday-Sunday, 5:30am-10pm

North Hollywood/Burbank

Monday-Friday, 6am-10pm
Saturday-Sunday, 10am-10pm

UCLA/Westwood/VA Center

Monday-Friday, 8am-9pm

Watts/Compton

Monday-Friday, 5am-11pm
Saturday-Sunday, 5:30am-9:30pm

The post North Hollywood/Burbank appeared first on LA Metro.

Highland Park/Eagle Rock/Glendale

Joe A Simpson Jr — Tue, 27 Feb 2024 22:13:38 +0000

Home > Ride Metro

Highland Park/Eagle Rock/Glendale

Metro Micro offers hundreds of pick up/drop off points within the service zone, please visit our app or online booking portal to get started.

Monday-Sunday, 5:30am-10pm

This service zone map may be subject to changes.

Book your trip from the app!

Other ways to book your ride:

Book online at book.metro-micro.net

Call to book: 323.GO.METRO

Metro Micro Service Zones:

Altadena/Pasadena/Sierra Madre

Monday-Sunday, 5:30am-10pm

El Monte

Monday-Friday, 6am-10pm
Saturday-Sunday, 10am-10pm

Highland Park/Eagle Rock/Glendale

Monday-Sunday, 5:30am-10pm

LAX/Inglewood

Monday-Sunday, 5am-9pm

Northwest San Fernando Valley

Monday-Sunday, 5:30am-10pm

North Hollywood/Burbank

Monday-Friday, 6am-10pm
Saturday-Sunday, 10am-10pm

UCLA/Westwood/VA Center

Monday-Friday, 8am-9pm

Watts/Compton

Monday-Friday, 5am-11pm
Saturday-Sunday, 5:30am-9:30pm

The post Highland Park/Eagle Rock/Glendale appeared first on LA Metro.

Altadena/Pasadena/Sierra Madre

Joe A Simpson Jr — Tue, 27 Feb 2024 22:10:24 +0000

Home > Ride Metro

Altadena/Pasadena/Sierra Madre

Metro Micro offers hundreds of pick up/drop off points within the service zone, please visit our app or online booking portal to get started.

Monday-Sunday, 5:30am-10pm

This service zone map may be subject to changes.

Book your trip from the app!

Other ways to book your ride:

Book online at book.metro-micro.net

Call to book: 323.GO.METRO

Metro Micro Service Zones:

Altadena/Pasadena/Sierra Madre

Monday-Sunday, 5:30am-10pm

El Monte

Monday-Friday, 6am-10pm
Saturday-Sunday, 10am-10pm

Highland Park/Eagle Rock/Glendale

Monday-Sunday, 5:30am-10pm

LAX/Inglewood

Monday-Sunday, 5am-9pm

Northwest San Fernando Valley

Monday-Sunday, 5:30am-10pm

North Hollywood/Burbank

Monday-Friday, 6am-10pm
Saturday-Sunday, 10am-10pm

UCLA/Westwood/VA Center

Monday-Friday, 8am-9pm

Watts/Compton

Monday-Friday, 5am-11pm
Saturday-Sunday, 5:30am-9:30pm

The post Altadena/Pasadena/Sierra Madre appeared first on LA Metro.

Northwest San Fernando Valley

Joe A Simpson Jr — Tue, 27 Feb 2024 22:04:45 +0000

Home > Ride Metro

Northwest San Fernando Valley

Metro Micro offers hundreds of pick up/drop off points within the service zone, please visit our app or online booking portal to get started.

Monday-Sunday, 5:30am-10pm

This service zone map may be subject to changes.

Book your trip from the app!

Other ways to book your ride:

Book online at book.metro-micro.net

Call to book: 323.GO.METRO

Metro Micro Service Zones:

Altadena/Pasadena/Sierra Madre

Monday-Sunday, 5:30am-10pm

El Monte

Monday-Friday, 6am-10pm
Saturday-Sunday, 10am-10pm

Highland Park/Eagle Rock/Glendale

Monday-Sunday, 5:30am-10pm

LAX/Inglewood

Monday-Sunday, 5am-9pm

Northwest San Fernando Valley

Monday-Sunday, 5:30am-10pm

North Hollywood/Burbank

Monday-Friday, 6am-10pm
Saturday-Sunday, 10am-10pm

UCLA/Westwood/VA Center

Monday-Friday, 8am-9pm

Watts/Compton

Monday-Friday, 5am-11pm
Saturday-Sunday, 5:30am-9:30pm

The post Northwest San Fernando Valley appeared first on LA Metro.

UCLA/Westwood/VA Medical Center

Joe A Simpson Jr — Tue, 27 Feb 2024 21:46:12 +0000

Home > Ride Metro

UCLA/Westwood/VA Medical Center

Metro Micro offers hundreds of pick up/drop off points within the service zone, please visit our app or online booking portal to get started.

Monday-Friday, 8 am-9 pm

This service zone map may be subject to changes.

Book your trip from the app!

Other ways to book your ride:

Book online at book.metro-micro.net

Call to book: 323.GO.METRO

Metro Micro Service Zones:

Altadena/Pasadena/Sierra Madre

Monday-Sunday, 5:30am-10pm

El Monte

Monday-Friday, 6am-10pm
Saturday-Sunday, 10am-10pm

Highland Park/Eagle Rock/Glendale

Monday-Sunday, 5:30am-10pm

LAX/Inglewood

Monday-Sunday, 5am-9pm

Northwest San Fernando Valley

Monday-Sunday, 5:30am-10pm

North Hollywood/Burbank

Monday-Friday, 6am-10pm
Saturday-Sunday, 10am-10pm

UCLA/Westwood/VA Center

Monday-Friday, 8am-9pm

Watts/Compton

Monday-Friday, 5am-11pm
Saturday-Sunday, 5:30am-9:30pm

The post UCLA/Westwood/VA Medical Center appeared first on LA Metro.

Watts/Compton

Joe A Simpson Jr — Tue, 27 Feb 2024 21:42:03 +0000

Home > Ride Metro

Watts/Compton

Metro Micro offers hundreds of pick up/drop off points within the service zone, please visit our app or online booking portal to get started.

Monday-Friday, 5am-11pm, Saturday-Sunday, 5:30am-9:30pm

This service zone map may be subject to changes.

Book your trip from the app!

Other ways to book your ride:

Book online at book.metro-micro.net

Call to book: 323.GO.METRO

Metro Micro Service Zones:

Altadena/Pasadena/Sierra Madre

Monday-Sunday, 5:30am-10pm

El Monte

Monday-Friday, 6am-10pm
Saturday-Sunday, 10am-10pm

Highland Park/Eagle Rock/Glendale

Monday-Sunday, 5:30am-10pm

LAX/Inglewood

Monday-Sunday, 5am-9pm

Northwest San Fernando Valley

Monday-Sunday, 5:30am-10pm

North Hollywood/Burbank

Monday-Friday, 6am-10pm
Saturday-Sunday, 10am-10pm

UCLA/Westwood/VA Center

Monday-Friday, 8am-9pm

Watts/Compton

Monday-Friday, 5am-11pm
Saturday-Sunday, 5:30am-9:30pm

The post Watts/Compton appeared first on LA Metro.

Low Income Fare is Easy (LIFE)

achaparro — Sat, 16 Dec 2023 03:59:32 +0000

Get Moving with 20 FREE Rides a Month

Ready to go more places with Metro? Qualifying LA County residents can enjoy 20 free rides every month on Metro or a discounted pass on another participating transit agency.

Do you qualify for LIFE?

You qualify if you are currently enrolled in:

CalFresh
EBT
Medi-Cal
A reduced lunch program
SNAP
Social Security
Social Security Disability
TANF

Or, if you live in LA County and your household income falls within these limits:

$53,000 or less | 1 person
$60,600 or less | 2 people
$68,150 or less | 3 people
$75,750 or less | 4 people
$81,800 or less | 5 people
$87,850 or less | 6 people
$93,900 or less | 7 people

You must be 18 years or older to sign up or enroll with an adult head of household if you’re under 18. 

How LIFE Works

1. Free pass for first 90 days

Once approved, a 90-day pass for unlimited free rides will be added automatically to your TAP card and can be used on any participating transit system. Plus, you’ll be able to purchase fare products on participating transit systems at a reduced cost.

2. Get 20 free rides every month

After your first 90 days, you can add 20 free regional rides onto your TAP card every month at your local TAP vendor, online at taptogo.net or by calling 866.827.8646.

Learn More

3. Save with fare capping

After 20 rides have been used, you can pay for each ride by adding Stored Value to your TAP card. Ride for free after three rides in one day and 11 rides in a week.

Learn More

Apply In Person

Apply in person at a sign-up event or download an application in:

Follow the application instructions to complete and submit your form.

LIFE Fares for Participating Transit Operators

Fares for any of the participating transit operators are subject to change.

Metro

Fare Type	Fare	LIFE Discount	Final Cost
Pass Option
Regular EZ Transit Pass (base fare)	$110.00	$24.00	$86.00
Senior/Disabled EZ Transit Pass (base fare)	$42.00	$8.00	$34.00
Ride Option
20-Regional Rides: Base Fare Only. Interagency transfers are additional cost		Free for LIFE Participants
Bike Share 30-Day Pass	$17.00	$12.00	$5.00
Bike Share 365-Day Pass	$150.00	$100.00	$50.00

Antelope Valley Transit Authority

Fare Type	Fare	LIFE Discount	Final Cost
Pass Option
Regular 30-Day/Monthly Pass	$50.00	$24.00	$26.00
Regular 7-Day/Weekly Pass (up to four/mo)	$15.00	$6.00	$9.00
Senior/Disabled 30-Day Monthly Pass	$25.00	$8.00	$17.00
Senior/Disabled 7-Day/Weekly Pass (up to four/mo)	$7.50	$2.00	$5.50
Regular EZ Transit Pass (base fare)	$110.00	$24.00	$86.00
Senior/Disabled EZ Transit Pass (base fare)	$42.00	$8.00	$34.00
Ride Option
20-Regional Rides: Base Fare Only. Interagency transfers are additional cost		Free for LIFE Participants

Culver City Bus

Fare Type	Fare	LIFE Discount	Final Cost
Pass Option
Regular EZ Transit Pass (base fare)	$110.00	$24.00	$86.00
Senior/Disabled EZ Transit Pass (base fare)	$42.00	$8.00	$34.00
Ride Option
20-Regional Rides: Base Fare Only. Interagency transfers are additional cost		Free for LIFE Participants

Foothill Transit

Fare Type	Fare	LIFE Discount	Final Cost
Pass Option
Regular 31-Day/Monthly Pass	$60.00	$24.00	$36.00
Senior/Disabled 31-Day Monthly Pass	$30.00	$8.00	$22.00
College/Vocational 31-Day/Monthly Pass	$40.00	$13.00	$27.00
Student K-12 31-Day/Monthly Pass	$40.00	$10.00	$30.00
Regular EZ Transit Pass (base fare)	$110.00	$24.00	$86.00
Senior/Disabled EZ Transit Pass (base fare)	$42.00	$8.00	$34.00
Ride Option
20-Regional Rides: Base Fare Only. Interagency transfers are additional cost		Free for LIFE Participants

Glendale Beeline

Fare Type	Fare	LIFE Discount	Final Cost
Pass Option
Regular 31-Day/Monthly Pass	$36.00	$24.00	$12.00
Senior/Disabled 31-Day/Monthly Pass	$18.00	$8.00	$10.00
Student K-12 31-Day/Monthly Pass	$22.00	$10.00	$12.00
Regular EZ Transit Pass (base fare)	$110.00	$24.00	$86.00
Senior/Disabled EZ Transit Pass (base fare)	$42.00	$8.00	$34.00
Ride Option
20-Regional Rides: Base Fare Only. Interagency transfers are additional cost		Free for LIFE Participants

Glendora Transit

Fare Type	Fare	LIFE Discount	Final Cost
Pass Option
Regular EZ Transit Pass (base fare)	$110.00	$24.00	$86.00
Senior/Disabled EZ Transit Pass (base fare)	$42.00	$8.00	$34.00
Ride Option
20-Regional Rides: Base Fare Only. Interagency transfers are additional cost		Free for LIFE Participants

GTrans

Fare Type	Fare	LIFE Discount	Final Cost
Pass Option
Regular EZ Transit Pass (base fare)	$110.00	$24.00	$86.00
Senior/Disabled EZ Transit Pass (base fare)	$42.00	$8.00	$34.00
Ride Option
20-Regional Rides: Base Fare Only. Interagency transfers are additional cost		Free for LIFE Participants

LADOT

Fare Type	Fare	LIFE Discount	Final Cost
Pass Option
Regular 31-Day/Monthly Pass	$18.00	$18.00	$ –
Regular 7-Day/Weekly Pass (up to four/mo)	$5.00	$5.00	$ –
Senior/Disabled 31-Day Monthly Pass	$9.00	$8.00	$1.00
Regular EZ Transit Pass (base fare)	$110.00	$24.00	$86.00
Senior/Disabled EZ Transit Pass (base fare)	$42.00	$8.00	$34.00
Ride Option
20-Regional Rides: Base Fare Only. Interagency transfers are additional cost		Free for LIFE Participants

Lawndale Beat

Fare Type	Fare	LIFE Discount	Final Cost
Pass Option
Regular 30-Day/Monthly Pass	$12.00	$12.00	$-
Regular EZ Transit Pass (base fare)	$110.00	$24.00	$86.00
Senior/Disabled EZ Transit Pass (base fare)	$42.00	$8.00	$34.00
Ride Option
20-Regional Rides: Base Fare Only. Interagency transfers are additional cost		Free for LIFE Participants

Long Beach Transit

Fare Type	Fare	LIFE Discount	Final Cost
Pass Option
Regular 30-Day/Monthly Pass	$65.00	$24.00	$41.00
Regular 5-Day/Weekly Pass (up to four/mo)	$18.00	$6.00	$12.00
Senior/Disabled 30-Day Monthly Pass	$24.00	$8.00	$16.00
Senior/Disabled 5-Day/Weekly Pass (up to four/mo)	$9.00	$2.00	$7.00
College/Vocational 30-Day/Monthly Pass	$40.00	$13.00	$27.00
Student K-12 30-Day/Monthly Pass	$40.00	$10.00	$30.00
Regular EZ Transit Pass (base fare)	$110.00	$24.00	$86.00
Senior/Disabled EZ Transit Pass (base fare)	$42.00	$8.00	$34.00
Ride Option
20-Regional Rides: Base Fare Only. Interagency transfers are additional cost		Free for LIFE Participants

Montebello Bus Lines

Fare Type	Fare	LIFE Discount	Final Cost
Pass Option
Student K-12 30-Day/Monthly Pass	$30.00	$10.00	$20.00
Regular EZ Transit Pass (base fare)	$110.00	$24.00	$86.00
Senior/Disabled EZ Transit Pass (base fare)	$42.00	$8.00	$34.00
Ride Option
20-Regional Rides: Base Fare Only. Interagency transfers are additional cost		Free for LIFE Participants

Norwalk Transit

Norwalk Transit
Fare Type	Fare	LIFE Discount	Final Cost
Pass Option
Regular EZ Transit Pass (base fare)	$110.00	$24.00	$86.00
Senior/Disabled EZ Transit Pass (base fare)	$42.00	$8.00	$34.00
Ride Option
20-Regional Rides: Base Fare Only. Interagency transfers are additional cost		Free for LIFE Participants

Pasadena Transit

Fare Type	Fare	LIFE Discount	Final Cost
Pass Option
Regular 30-Day/Monthly Pass	$15.00	$15.00	$ –
Senior/Disabled 30-Day Monthly Pass	$7.00	$7.00	$ –
Student K-12 30-Day/Monthly Pass	$10.00	$10.00	$ –
Regular EZ Transit Pass (base fare)	$110.00	$24.00	$86.00
Senior/Disabled EZ Transit Pass (base fare)	$42.00	$8.00	$34.00
Ride Option
20-Regional Rides: Base Fare Only. Interagency transfers are additional cost		Free for LIFE Participants

Santa Clarita Transit

Fare Type	Fare	LIFE Discount	Final Cost
Pass Option
Regular 30-Day/Monthly Pass	$34.00	$24.00	$10.0
Senior/Disabled 30-Day Monthly Pass	$ –	$ –	$ –
College/Vocational 30-Day/Monthly Pass	$34.00	$13.00	$21.00
Student K-12 30-Day/Monthly Pass	$34.00	$10.00	$24.00
Regular EZ Transit Pass (base fare)	$110.00	$24.00	$86.00
Senior/Disabled EZ Transit Pass (base fare)	$42.00	$8.00	$34.00
Ride Option
20-Regional Rides: Base Fare Only. Interagency transfers are additional cost		Free for LIFE Participants

Santa Monica Big Blue Bus

Fare Type	Fare	LIFE Discount	Final Cost
Pass Option
Regular 30-Day/Monthly Pass	$50.00	$24.00	$26.00
Regular 7-Day/Weekly Pass (up to four/mo)	$14.00	$6.00	$8.00
Senior/Disabled 30-Day Monthly Pass	$24.00	$8.00	$16.00
Regular EZ Transit Pass (base fare)	$110.00	$24.00	$86.00
Regular EZ Transit Pass (base fare)	$110.00	$24.00	$86.00
Senior/Disabled EZ Transit Pass (base fare)	$42.00	$8.00	$34.00
Ride Option
20-Regional Rides: Base Fare Only. Interagency transfers are additional cost		Free for LIFE Participants

Torrance Transit

Fare Type	Fare	LIFE Discount	Final Cost
Pass Option
Regular 30-Day/Monthly Pass	$35.00	$24.00	$11.00
College/Vocational 30-Day/Monthly Pass	$30.00	$13.00	$17.00
Student K-12 30-Day/Monthly Pass	$30.00	$10.00	$20.00
Regular EZ Transit Pass (base fare)	$110.00	$24.00	$86.00
Senior/Disabled EZ Transit Pass (base fare)	$42.00	$8.00	$34.00
Ride Option
20-Regional Rides: Base Fare Only. Interagency transfers are additional cost		Free for LIFE Participants

Frequently Asked Questions

Find answers to questions about eligibility or lost TAP cards, fares and more.

If I do not have any proof of income documents, what can I do?

You have the option to self-certify your income on the application.

What can I do if my TAP card is lost, stolen, expired or damaged?

Contact the TAP hotline at 1.866.827.8646.

How do I add 20 regional rides to my TAP card at the TAP website?

To load your LIFE 20-Ride pass on taptogo.net:

Log in to your TAP account.
Click “My TAP Cards.”
View your TAP card that is registered with the LIFE program to receive monthly benefits. You should see “20 Free Rides Available!” next your LIFE card.
Click the “Add LIFE 20-Ride” link.
Confirm your monthly benefit is correct and click “Add 20 Free Rides”.
Confirm “LIFE 20-Ride (Pending)” was added in the Passes column of your card.
Please note your fare will take up to one hour to be available for use.
If you have trouble adding your pass, please call TAP Customer Service at 866.827.8646.

How do I use the TAP app to add 20 regional rides to my TAP card?

Click on the Cards icon in the app, then click on “Add stored value or pass,” select “Regional pass,” scroll down and select “LIFE 20-Ride” and add to cart, the total should be $0. Click purchase, and please allow one hour to use for riding.

DO NOT COMPLETE the transaction if the discount does not appear. This means, you have likely used your LIFE discount for the month, which will become available again on the 1^st of next month.

What if my TAP card doesn’t show on my online account?

If your TAP card does not show on your online account, under “My TAP Cards,” click “Register card” and enter the 16- or 20-digit number on the back of your card.

For any additional questions regarding your TAP account, please contact 866.827.8646 or customerservice@taptogo.net.

How does fare capping work for Metro riders enrolled in LIFE?

Can I load my LIFE discount at a TAP vending machine?

No, LIFE discount cannot be added at a TAP vending machine.

May I apply LIFE discounts to more than one TAP card?

No, LIFE discounts can only be applied to one card per participant. Each family member within a household must have their own TAP card.

Can unused rides from the 20-ride option be rolled over to the following month?

If I am a K-12 student, may I apply for LIFE?

Yes, K-12 students are eligible if they are enrolled as a dependent on an eligible adult’s application. But first, be sure to check if your school is participating in GoPass, which offers students at participating schools a pass to ride Metro for free.

If I am unable to load a pass within the month, can I retroactively get a pass added?

No, if you are unable to utilize your LIFE discount toward a discounted pass or 20-ride pass for any reason during the month, the discount is lost. Only the discount for the current month can be utilized.

Can I use my LIFE discounts on Commuter Express routes?

No, LIFE discounts only cover the base fare on participating transit agencies. Any transfers between Metro and another transit agency are not included, riders must pay the difference.

Which transit agencies accept LIFE discounts for their fares?

Contact Us

To learn more about the LIFE program, please email lifeinfo@iilosangeles.org or visit one of the IILA offices below.

IILA Southwest Office

3870 Crenshaw Blvd, Suite 229,
Los Angeles, CA 90008
(323) 870-8567

IILA Northwest Office

14546 Hamlin St, Suite 105
Van Nuys, CA 91411
(818) 527-4464

IILA Southeast Office

9060 Telstar Ave, Suite 223
El Monte, CA 91731
(818) 244-2550

Stay in touch! Send any contact updates to lifeinfo@metro.net.

The post Low Income Fare is Easy (LIFE) appeared first on LA Metro.

Go Metro to the 2025 Rose Parade, Rose Bowl game, Floatfest and Bandfest

Chad Kaaukai — Wed, 13 Dec 2023 23:36:39 +0000

Home > Ride Metro

Ride Metro

The Rose Parade and Rose Bowl Game return to Pasadena on Wednesday, January 1st. If you want to skip the traffic and parking hassles, take the Metro A Line to get to the game and parade events. See below for details.

Getting to the Rose Parade

Connect to the Metro A Line towards Azusa to go to the 2025 Rose Parade. The A Line stations closest to the Rose Parade route are:

Del Mar Station (walk .3 miles north to the parade route on Colorado Boulevard)
Memorial Park Station (walk .2 miles south to parade route on Colorado Blvd.)
Lake Station (walk .4 miles south to parade route on Colorado Blvd.)
Allen Station (walk .4 miles south to parade route on Colorado Blvd.)

To plan your trip on your phone or computer, popular and easy tools include Google Maps, Apple Maps, the Transit app, the Moovit app and metro.net.

TAP Pro Tip: Save time and skip the line! Download the TAP app or load your TAP card with round-trip fare before the parade and avoid long lines at TAP vending machines after. Access your TAP card in Apple Wallet for an easy, contactless way to pay for transit.

There is parking available at many Metro Rail stations. Some lots are paid, some are free — be sure to check here before arriving at the station.

Metrolink

Metrolink is offering special trains on the Ventura County, Orange County and 91/Perris Valley lines. In addition, the first trains on the San Bernardino and Antelope Valley lines will operate on a modified schedule, departing an hour earlier to accommodate passengers traveling to the Rose Parade.

Getting to the Rose Bowl Game

Take the A Line to Memorial Park Station in Pasadena; then it’s just a short walk to Parsons Parking Lot B for the free bus shuttle that drops you off next to the stadium. The shuttle service begins at 10 a.m. on Jan. 1 and runs until two hours after the game.

It’s also possible to walk to the stadium from the A Line’s Memorial Park Station. It’s about 1.5 to 2 miles each way (depending on which gate you enter the stadium) and downhill to the stadium and uphill on the way back.

Game day parking at the Parson’s lot is $60.

Getting to Floatfest

Floatfest takes place after the parade — it’s a chance to see the floats closeup. Floatfest this year is on the afternoon of January 1 and all day on January 2 and January 3.

Metro is running shuttles between the A Line’s Sierra Madre Villa Station and Floatfest. Floatfest shuttles will run every 10 minutes, starting on January 1 from 12:30pm – 5:30pm and January 2-January 3, from 6:30am to 5:30pm. Regular fares apply for the shuttle, unless transferring from the Metro A Line or Metro Bus Lines serving Sierra Made Villa Station.

Scroll Spy here

Getting to Bandfest

Each year, the marching bands chosen for the Rose Parade also perform at Bandfest. Bandfest 1 begins at 2 p.m. on Sunday, December 29. Bandfest 2 begins at 10 a.m. on Monday, December 30. Bandfest 3 begins at 2 p.m. on Monday, December 30.

Take Metro Bus Line 180 to Bandfest at the Pasadena City College. Metro Micro is available in Altadena, Pasadena and Sierra Madre. For just $2.50 per ride, try Metro’s on-demand ride-share service. Download the Metro Micro app, book online at book.metro-micro.net, or call 323.GO.METRO. Visit micro.metro.net for more details.

The post Go Metro to the 2025 Rose Parade, Rose Bowl game, Floatfest and Bandfest appeared first on LA Metro.

Biking with Metro

Joe A Simpson Jr — Wed, 13 Dec 2023 23:10:37 +0000

How to Park, Store and Get Around on Bikes

Whether you’re getting around using Metro Bike Share or your own bike, we’ve got cyclists covered.

Bike Share

Metro Bike Share makes bikes available 24/7, 365 days a year in Downtown LA, Central LA, Koreatown, Hollywood, North Hollywood and on the Westside. Metro Bike Share offers convenient round-the-clock access to a fleet of Classic and Electric bicycles.

More about Bike Share

Bike Racks

All Metro buses have two or more racks located on the outside front of the bus to store your bike while you ride. If the bike racks on a bus or train are full, please wait for the next one. Bike racks are also available at each station.

More about Bike Racks

Bike Hub

Parking your bike at Metro bike hub is safe and easy. Lock your bike and accessories on a rack or in a locker in a controlled-access location. Your registered TAP card is your key card.

More Bike Hub

Bike Lockers

Big improvements are coming soon to the Metro Bike Locker Program! As we prepare to roll out the update, rentals and renewals will be temporarily unavailable at select stations. 6-month subscriptions to mechanical lockers will still be available at select stations.

More Bike Lockers

Adopt a Bike

Thousands of unclaimed bikes are sent to Metro’s lost and found every year. These bicycles are left on Metro’s bus and rail systems and properties. Now with Metro Adopt A Bike, bikes go back into the hands of the community and those most in need. 

More Adopt a Bike

CicLAvia

CicLAvia catalyzes vibrant public spaces, active transportation and good health through car-free street events. CicLAvia engages with people to transform our relationship with our communities and with each other.

More CicLAvia

Open Streets

The City of Los Angeles partners with CicLAvia to temporarily transform the city’s most iconic and beloved streets into car-free public places to bike, walk, skate, roll and play.

More Open Streets

More Biking Resources

Check out these additional guides and resources for bicyclists, including a bike map and safety guides.

Quick guides and map

Find routes with a Bike Map and get tips for safe, confident riding in our Bike Pocket Guide and Bike Safety Rules of the Road (California Vehicle Code) flyer. The Metro Guide to Biking is available in student and instructor versions.

Lost your bike?

If your bike is accidentally left on a bus or train, report it to Lost & Found online. You can also visit Lost & Found at 3571 Pasadena Ave. near Metro Rail Heritage Square Station, Monday through Saturday, 9am to 5pm.

Bikes on Bus

Bikes can be brought onto buses and trains if space is available. Metro Bike Share bikes are not allowed on buses or trains. Keep in mind the rules for bikes on Metro Bus:

Arrive at the stop early and wait on the sidewalk.
Remove all loose items not attached to your bike, for example bags on handle bars, helmets, lights.
Locking your bike to the bus rack is not allowed. For extra security, you can lock your wheel to the frame before the bus arrives.
You are responsible for loading and unloading your bicycle. Wait until the bus is fully stopped before loading your bike. Always approach the bus from the sidewalk.
Sit or stand near the front of the bus to watch your bicycle during your trip.
Just before your stop, tell the bus operator that you will be getting your bike from the rack and exit through the front door.
Never try to retrieve something that rolls under the bus.
Motorized bicycles or any bicycle over 55 pounds cannot be accommodated on Metro bus bike racks. Folding bikes with 20-inch or smaller wheels can be taken on board. Make sure your bike is folded and stored under a rear seat so as not to block aisles and doorways. Motorized folding bikes are not allowed.

Bikes on the Train

All Metro trains have a designated area for bicycles — look for the doors marked with the yellow sign. Metro Bike Share bikes are not allowed on buses or trains. Remember the rules for bikes on Metro Rail:

Follow ADA-accessible routes to find elevators and wider, wheelchair-accessible gates, to safely bring your bike in and out of stations.
Always walk your bike through stations and on train platforms.
Enter at doors marked with the yellow sign on the right.
Avoid parking your bicycle behind operator’s cabin lead car.
Always keep doors and aisles clear, and be courteous to other passengers.
Give priority to wheelchair passengers in designated areas.
Always stand with your bike in the designated open area on board the train.
Use elevators or stairs to enter and exit the station. Bikes are not allowed on escalators.
Folding bikes are encouraged and allowed on board. Make sure it is properly folded.
Electric bicycles are allowed if they are the size of a regular bike and are subject to safety inspection by security personnel. Fuel powered, 3-wheeled, tandem, recumbent and over 6-foot long bicycles, as well as all mopeds and trailers, are not allowed. Failure to obey these rules may result in a citation; ref. PC 640 (b) (9) (A).

Contact Us

For any inquiries please email

CustomerRelations@metro.net

The post Biking with Metro appeared first on LA Metro.

Schedules

achaparro — Tue, 31 Oct 2023 05:50:27 +0000

Metro Maps and Schedules

Metro’s overview and system maps provide a more detailed look at transit service within Metro’s five service areas.

Rail Schedules

Bus Schedules

The post Schedules appeared first on LA Metro.

Tap for Free Rides

achaparro — Thu, 21 Sep 2023 16:53:17 +0000

Tap for Free Rides

It’s simple, the more you ride, the more you save.

On Metro, each ride you pay for with TAP gets you closer to free rides. Once you reach the 1-Day or 7-Day fare cap, rides are FREE!

Ride with a TAP card. Ride more and ride for free.

Frequent riders will benefit the most earning unlimited free rides with every paid tap.

We have fares for everyone

Whether you ride Metro often or are new to it, we have you covered with the lowest fare possible.

Pay with a TAP card, Apple Wallet or TAP app.
View all fares and discount programs and learn what fits your paid ride.

What is fare capping?

Fare capping means you never pay more than a certain amount for rides within a specific time. Once you pay that amount called a “cap” all rides on Metro buses and trains are free. Metro has 1-Day and 7-Day caps.

Fare capping works when you pay for rides with a TAP card, TAP app or Apple Wallet. Learn More.

The post Tap for Free Rides appeared first on LA Metro.

Coming Soon: All-Door Boarding on Metro Bus

Antonio Cuevas — Tue, 19 Sep 2023 18:37:17 +0000

Home > Ride Metro

Ride Metro

Get ready for faster boarding! Riders with TAP cards can soon board through any door on Metro buses.

All-door boarding will make your trip better in a few ways.

Quicker boarding
Faster commute
More reliable bus schedules

How all-door boarding will work

Load fare quickly and easily onto your TAP card. If you’re paying with cash, you must board at the front of the bus.
Enter the bus through any door
Tap the validator located at the front of the bus or near middle and back door entrances

Still paying with cash?

Pay with a TAP card to receive benefits like earning free rides, faster boarding, balance protection and two hours of free transfers on Metro, and more.

How to buy and reload a TAP card

Choose a convenient option:

On a smartphone or watch

Use the TAP app for iPhones and Android phones. Fare is ready to use immediately.
Credit card, cash, TAP account cash, cash, Apply Pay and GPay accepted.
Use your phone to tap and pay, and manage your TAP card through the app.

At a TAP vendor

Buy and reload at hundreds of locations in LA County. Fare is ready to use immediately. Find a TAP Vendor.
Credit card and cash accepted.

At a TAP vending machine

TAP vending machines are located at Metro rail stations. Fare is ready to use immediately. Find a TAP vending machine.
Credit card and cash accepted.

At a bus farebox

Reload fare onboard Metro and select TAP agency buses. Check your local agency for details. Fare is ready to use immediately.
Credit card and cash accepted.

Online at taptogo.net

Sign in or create a TAP account. Check fare availability below.
Credit card, TAP account cash and PayPal accepted.

Call TAP Customer Service at 866.TAPTOGO (866.827.8646)

Credit card and TAP account cash accepted.
Check fare availability below.

When you buy your fare online or by calling TAP Customer Service, the following wait times apply:
Bus Farebox – Up to 1 hour
Bus Mobile Validator – Up to 1 hour
Rail Station Gate and Validator – Up to 1 hour

Are you eligible for Reduced Fares?

To find out about fare discounts, visit our Fares page for eligibility and application details for various Reduced Fare Programs.

You can save big if your household income is less than $41,400, with the LIFE Program. Learn more here.

Where to?

Scroll Spy here

The post Coming Soon: All-Door Boarding on Metro Bus appeared first on LA Metro.

Celebrating Connections

achaparro — Wed, 30 Aug 2023 21:40:22 +0000

Home > Ride Metro

Ride Metro

Hey, LA! Mark your calendars for Saturday, October 28, and get ready to embark on a vibrant journey of community and culture! Come celebrate one of Metro’s newest rail stations, Historic Broadway. The station is part of Metro’s Regional Connector, creating smoother, faster, transfer-free rides all through LA’s downtown core!

Hop off at the Historic Broadway Station and enjoy live performances from Metro Art Presents, food, workshops, and tours showcasing this historic neighborhood! All activities are FREE and open to all from 11 a.m. to 3 p.m.

Metro Art Presents

The Metro Art Presents music festival will feature live performances by DJ QUILO of La Papaya Club, Plaza de la Raza’s Folklor Pasión Mexicana, Rhythms of the Village Band, Spaghetti Cumbia, and the New Orleans Traditional Jazz Band.

Workshops, Tours, and More!

Screen print a tote or poster with a commemorative design by Creative Flow Arts
Decorate a pop-up card featuring Historic Broadway Station by artist Luis Vega
Explore a Metro themed playground made out of recycled materials with reDiscover
Journey through Metro’s newest downtown stations with your very own handmade DTLA Passport
Take a stroll with LA Conservancy through DTLA to learn about the Historic Broadway neighborhood and history.
Grab a digital memento of your art-filled day by snapping a photo with family and friends with Snap Yourself!

Scroll Spy here

The post Celebrating Connections appeared first on LA Metro.

Metro C Line Service Interruption

Amanda Penalosa — Mon, 07 Aug 2023 18:17:22 +0000

Metro C Line Service Changes: July 2024 through January 2025

Overhead Wire Replacement Project, Phase 2

Please be advised that Phase 2 of the overhead wire replacement work for the east end of the C Line between Willowbrook/Rosa Parks Station and Norwalk Station will begin July 14, 2024.

The following changes to C Line service will be necessary to allow staff access to one of the two operating tracks to complete the replacement of overhead wires that provide the power supply for each train. The current wires are approaching 30 years and need to be replaced to ensure reliable service.

C Line service changes to accommodate this critical work are as follows:

Sunday, July 14 through Saturday, August 17, 2024: C Line service will operate every 20 minutes on weekdays, Saturdays, and Sundays between Norwalk Station and Redondo Beach Station. Additional trains will operate between Willowbrook/Rosa Parks Station and Redondo Beach Station weekdays between 5am and 8:30am and between 2pm and 6:30pm.
Sunday, August 18 through Saturday, August 24, 2024: A bus bridge will operate between Norwalk Station and Long Beach Bl Station (also serving Lakewood Bl Station) to replace C Line rail service. 12-minute rail service frequency will operate between Long Beach Bl Station and Redondo Beach Station.
Sunday, August 25 through Sunday, October 27, 2024: C Line service will operate every 15 minutes on weekdays, Saturdays, and Sundays between Norwalk Station and Redondo Beach Station. Additional trains will operate between Willowbrook/Rosa Parks Station and Redondo Beach Station weekdays between 6am and 8:30am and between 2pm and 6:30pm.
Monday, October 28, 2024, through Monday, January 27, 2025: Normal 10-minute C Line service frequency will operate between Norwalk Station and Redondo Beach Station. At a date yet to be confirmed during this period, a new structure for the C and K Lines will be launched as Metro prepares to open the new LAX/Metro Transit Center Station.

Work on phase 2 of the C Line overhead wire replacement program will continue in 2025. Further details on C Line service impacts will be released closer to 2025 based on project progress and coordination with the opening of the new LAX/Metro Transit Center Station.

Metro apologizes for any inconvenience these changes may cause. Please allow additional time for travel. These revised C Line schedules will be reflected on Google and other trip planning aps.

Follow us on X @metrolaalerts for the latest service updates. For routes and schedule information, visit metro.net or call 323.466.3876.

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Meet Our Metro Homeless Outreach Teams

Joe A Simpson Jr — Thu, 03 Aug 2023 18:08:25 +0000

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Metro Homeless Outreach Teams are deployed on Metro buses, trains, and stations to engage with unhoused riders and connect them to resources. The outreach teams are one part of our multilayer plan to improve public safety, combined with a team that includes Metro Ambassadors, security and law enforcement, and cleaning crews.

About Us

In 2018, Metro’s Board of Directors voted to fund multidisciplinary homeless outreach teams in an effort to provide essential resources to people experiencing homelessness on the Metro system. In partnership with the Los Angeles Department of Health Services and key community-based organizations, Metro has helped grow the number of teams to expand service delivery. The board asked the agency to re-envision transit safety in partnership with community leaders. With input from the Public Safety Advisory Committee and the community, the board approved a new approach to security in December 2021 that put an emphasis on building trust with our communities and taking a multilayered approach to security.

Metro is committed to improving our riders’ experience and safety by adding more visible staff to our bus and rail system. As part of that commitment, we’ve tripled the number of homeless outreach staff since 2018 and expanded their footprint across the system.

Metro Homeless Outreach Teams are not security officers and do not replace existing security personnel or law enforcement. Rather, they are an added workforce that collaborates with other Metro departments in order to improve the customer experience and help make the system feel safer for our riders.

What We Do

Metro Homeless Outreach Teams are diverse and come from the communities we serve. They have many years of experience engaging people experiencing homelessness, and the essential resources they provide help people find housing.

Metro Homeless Outreach Teams will:

Engage unhoused riders through a person-centered approach that builds connections and establishes trust.
Connect individuals with a variety of services and resources through a multidisciplinary, housing-first approach.
Place people into housing, ensuring that they no longer seek shelter on Metro’s system.

Where to Find Us

Metro Homeless Outreach Teams are deployed across our bus and rail system. You can always spot them in their purple Metro Outreach vests. Say hello!

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Look What You Made Us Do: We’re Adding Service for the Taylor Swift Shows at SoFi Stadium!

achaparro — Fri, 21 Jul 2023 21:53:44 +0000

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By popular demand, we’re adding service to make it easy to travel to and from the Taylor Swift concerts at SoFi Stadium on Aug. 3, 4, 5, 7, 8 and 9.

We know that many of you haven’t traveled with us before or been to SoFi Stadium — and some of you are traveling to L.A. for the shows. Everything you need to know to Go Metro to the Eras Tour is below.

Trains will be running until about 2 a.m. so everyone can get home! We HIGHLY RECOMMEND that planning your trip ahead of time using Google Maps, Apple Maps, the Transit app, the Moovit app and our metro.net website.

How to Get to SoFi Stadium

There are three easy ways to get to and from SoFi stadium on Metro:

Option 1

Take the K Line to the Downtown Inglewood Station and ride our free bus shuttle to SoFi stadium. The shuttle will run 3:30 p.m. to 6:30 p.m. before each show. The shuttle will run for 90 minutes after the concert ends.

This option is best for fans coming from the Westside, Eastside, Central LA and points north. Take the E Line to Expo/Crenshaw Station and transfer to the K Line across the street.

If coming from the San Fernando Valley, take the B Line to the E Line. If coming from the San Gabriel Valley, take the A Line to the E Line to the K Line.

Option 2

Take the C Line to the Hawthorne/Lennox Station and ride our free shuttle to SoFi stadium. The shuttle will run 3:30 p.m. to 6:30 p.m. before each show. The shuttle will run 90 minutes after the concert ends.

This option is best for fans coming from the south and east.

Orange County — take the C Line from Norwalk Station.

South Bay and El Segundo area hotels – take the C Line from Redondo Beach, Douglas, El Segundo or Mariposa stations.

Long Beach area – take the A Line to Willowbrook/Rosa Parks Station and transfer to the C Line.

Option 3

Take Metro Bus Line 117 from LAX-area hotels along Century Boulevard to SoFi stadium. Board at these stops: LAX City Bus Center, Sepulveda/Century, Century/Avion, Century/Airport, Century/International, Century/Aviation or points east. Exit at Century/Yukon for the shortest walk to SoFi stadium. Use that stop for return trips. Bus Line 117 will run until 90 minutes after the concert.

If you’re new to our system or region, please keep in mind that our service area is HUGE. Riding to the more distant stations from SoFi stadium can take 2+ hours. Plan ahead!

Need help or have a question? Call our Transit Info line at 323.466.3876 between 5 a.m. and 9 a.m. M to F or 6 a.m. to 6 p.m. weekends (Pacific time) to speak to an agent.

Please follow us on social and share your trip to the concert. We’re on IG, TikTok, Twitter and FB.

SoFi Stadium Shuttle Routes

Parking

We have parking at many of our stations for those who want to drive to a station:

There are over 300 parking spots at the C Line’s Hawthorne/Lennox Station for $25 apiece that can be purchased online or $30 each when purchased on-site (if available).
Other stations with parking on the C Line are Crenshaw ($3), Aviation ($10), Norwalk ($3 weekdays, free on Saturday) and Redondo Beach (free). To pay, use the on-site kiosks.
There are 80 parking spots at the K Line’s Fairview Heights Station for $20 apiece that can be purchased on-site.
There are 400 parking spots for $3 each at the Expo/Crenshaw Station served by our E Line and K Line trains. The parking is in a garage one block north of the station. Purchase on site.

Here’s the full list of Metro stations with parking. There are also private garages and lots near our stations in downtown Los Angeles, downtown Culver City and downtown Santa Monica.

Fares

The bus shuttles to and from SoFi Stadium from the C and K Lines are free.

For Metro trains or regular buses, fare is $3.50 round trip per person. To avoid waiting in line at our ticket machines, we encourage you to purchase your Metro tickets the day of the show, download our TAP app onto your smartphone. Just tap your phone at the faregates, blue TAP validators on rail platforms or on fareboxes on buses.

You can buy a reloadable TAP fare card for $2 from machines at Metro Rail and Busway Stations. Everyone must have their own TAP card (no sharing).

Safety

Obey all warning lights at rail crossings.
Keep an eye on your belongings.
If you need to reach Metro Security, call 888.950.SAFE (7233) or text them using our Transit Watch app. In an emergency call 911.

Thank you!

We’re enchanted that Taylor Swift fans have given a big boost to public transit across the United States this year — and we’re looking forward to spending our midnights with many of you very soon.

You may also recall that a certain someone filmed part of her “Delicate” video on our system — that’s 7th/Metro Station and our B/D Line subway at the 2:43 mark.

Our system map — click on the map to see a larger version:

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Fares

Jesus Almeda — Thu, 22 Jun 2023 08:55:15 +0000

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Fares

Whether you ride Metro often or are new to it, we have you covered with the lowest fare possible. Pay with a TAP card, Apple Wallet, TAP app or cash.

Prices

Prices are for a one-way trip on Metro bus and rail and include two hours of free transfers when you pay with a TAP card. Children under age 6 may travel free with a fare-paying adult on bus or rail.

Regular Ride

$1.75

Pay with a TAP card, Apple Wallet, TAP app or cash.

Benefits of TAP

Works Across 27 Agencies

Use one TAP card to pay your fare on 27 systems across LA County.

Balance Protection

Free Transfers on Metro

Get 2 hours of free transfers to other Metro lines with each paid ride on a TAP card. Rides must be completed within 2 hours. Exiting and re-entering a station will be charged as a new ride.

Save with  Fare Capping

Pay per ride and earn unlimited rides when you reach a 1-Day or 7-Day Cap.

Learn more about TAP benefits.

Transfer from a Municipal Operator to Metro

Use TAP to transfer from one system to another within 2½ hours from the first tap of your journey. Note, transfers from municipal operators to Metro are subject to additional *transfer fees. Riders transferring from Metro to another municipal operator then back to Metro will be required to pay base fare upon re-entering the Metro system.

How do I transfer between systems?

Make sure you have Stored Value loaded onto your TAP card before you begin your trip.
Pay with TAP when you first board the system, then tap again when you transfer to another system.
Your transfer fare will automatically be deducted from your Stored Value balance upon your second tap.
*Regular fare transfer fee (Muni to Metro): 50¢
*Reduced fare transfer fee (Muni to Metro): 25¢

Where to get a TAP Card

Ticket Vending Machines

TAP cards can be purchased at TAP vending machines (TVMs) located at all Metro rail, J and G Line stations.

Locate a TVM.

Retail Partners

TAP is sold at Ralph’s, Northgate Market, Continental Currency and many more stores across L.A.

Find a store near you.

Online

Buy TAP cards, load fare, create a TAP account on TapToGo.net.

Buy online now.

Customer Care Center

TAP cards can be purchased at Metro Customer Centers.

Visit a Customer Care Center.

Going Metro to a major event such as a parade, stadium concert or sports matchup?

Save time and avoid long lines when you pay with your phone. Before heading out to the event, simply add TAP to your iPhone Apple Wallet or download the TAP app, then add $3.50 roundtrip fare. Tap at the fare gates and board!

Add a TAP card instantly to your iPhone Apple Wallet and Apple Watch

Open Apple Wallet and tap the add button
Select Transit Card, then TAP
Add fare
Tap and go!

Download the TAP app

Your phone is a convenient, easy way to pay fare and manage your TAP account.

Metro Park & Ride

Find the right lot that makes sense with your starting point and parking space availability. View everything you need to know about parking at Metro stations.

Fare capping

Fare capping means you never pay more than a certain amount for rides within a specific time.

Once you pay that amount called a “cap” all rides on Metro buses and trains are free.

Metro has 1-Day and 7-Day Caps.

Fare capping works when you pay for rides with a TAP card or Apple Wallet.

Play Video about Two passengers boarding a Metro vehicle using a TAP card and reader.

Transit Reduced Fare Opportunities

Colleges/Universities

Save up to 80% off regular Metro fares.

Employer Pass Programs

Commute Benefits can save employers and employees money on passes while also providing tax benefits for the employer.

EZ Pass

Good for local travel on 23 different public transit carriers throughout the Greater Los Angeles region.

Metrolink Mobility-4-All

Riders with a valid California Electronic Benefit Transfer (EBT) card will receive a 50% discount on any Metrolink ticket or pass.

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Public Safety Mission And Values Statements

achaparro — Thu, 30 Mar 2023 21:03:06 +0000

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Mission Statement

Metro safeguards the transit community by taking a holistic, equitable, and welcoming approach to public safety. Metro recognizes that each individual is entitled to a safe, dignified, and human experience.

Value Statements

Implementing a Human-Centered Approach

Metro commits to pursuing a human-centered approach to public safety. This means working in partnership with historically neglected communities to build trust, identify needs, and create alternatives to traditional law enforcement models.

Emphasizing Compassion and a Culture of Care

Metro commits to treating all transit riders, employees, and community members with dignity and respect. The key pillars of our approach to public safety are compassion, kindness, dependability, and fair treatment for all.

Recognizing Diversity

Metro commits to recognizing and respecting the wide range of people and communities we serve. Metro will work with transit riders, community members, families, neighborhoods, and historically underserved groups to identify needs and tailor public safety approaches.

Acknowledging Context

Metro understands that neglected communities have disproportionately endured the negative effects of systemic inequalities. Historically, institutions have excluded these same groups from decision-making. Metro’s approach to public safety recognizes this context and seeks reparative models to minimize harm and promote inclusion.

Committing to Openness and Accountability

Metro’s commitment to public safety recognizes that the agency must operate with the highest ethical standards, prioritize transparency, and rely on community-defined accountability measures.

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Rider Apps

achaparro — Fri, 17 Mar 2023 18:42:14 +0000

Rider Apps

Getting around LA has never been simpler. We’ve collected our customer’s favorite apps and tools to make it easy to plan your route, take your trip, and pay for it all seamlessly.

Trip Planning

Looking to plan a new route from A to B? Riders recommend:

Trip Taking

Want real-time arrival information and alerts for hassle free trips? Riders recommend:

Payment

Purchase fare and tap about with your smartphone? Riders recommend:

Safety & Maintenance

Help keep Metro safe, clean and comfortable.

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Employee Transportation Coordinator Support

Joe A Simpson Jr — Fri, 13 Jan 2023 22:55:23 +0000

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Many companies utilize an ETC to manage and comply with air quality and trip reduction regulations by South Coast Air Quality Management District (SCAQMD) or local city ordinances. Metro Commuter Options provides assistance to employers for Average Vehicle Ridership (AVR) reports, ridematching, and marketing workshops for all ETCs at no cost.

AVR Surveying and Reporting

SCAQMD and local cities set AVR targets ranging from 1.30 to 2.2 (Santa Monica) for employers. These regulators require companies in their region to survey employees annually and calculate their worksite’s AVR. Metro Commuter Options helps provides assistance with the survey process and offers ETC Briefing Sessions. Metro also collects the survey data, and prepares required AVR reports.

ETC Briefing Sessions

Employers that are interested in learning more about Metro’s Average Vehicle Ridership (AVR) survey process, Employee Transportation Coordinators (ETC) can register to attend a free ETC Briefing Session. During this training ETCs will learn about the various rideshare services and programs available to employers located in LA County. ETC Briefing Sessions are held monthly and conducted online via Zoom – please see registration form link for a list of available dates/times.

Please click here to complete the online ETC Briefing registration form.

If you are a new ETC or surveying for the first time with Metro you must attend an ETC Briefing Session. Experienced ETCs who have previously surveyed with Metro can also attend these Briefing Sessions to catch up on the latest changes to the AVR survey process.

For additional information, please contact your TDM Consultant at 213.922.2811 or email CommuterOptions@metro.net.

Rideshare Week

Thanks to all of the commuters who participated in the 39th Annual California Rideshare Week campaign in October 2024. Commuters were asked to “Drive Less. Save More” and track their rideshare trips on the ridematch.info Commute Calendar. For doing so, they were entered into a random prize drawing! Here is the list of winners!

Special thanks to our Rideshare Week sponsors: Brighton Collectibles, Commute with Enterprise, Macy’s, Metrolink, The Bloc DTLA, USS Iowa Museum and Corner Bakery for their generous donations.

For more information about Rideshare Week, contact Commuter Options & Regulatory Support at 213.922.2811 or commuteroptions@metro.net.

Online Access to AVR Data

AVR reports and employee survey data is available to ETCs online and is a useful tool to increase ridesharing. ETCs have access to a secure portal with information to coordinate carpool, vanpool and transit opportunities for employees. ETC Portal Training is held monthly to learn how-to make the most of your AVR data and use the tools available in ridematch.info. Contact Metro Commuter Options at 213.922.2811 or Commuteroptions@metro.net.

RideGuides and Ridematch.info

It’s important to encourage your employees to say “Yes to the RideGuide!” when filling out their AVR survey form. This provides employees with a profile on Ridematch.info and includes a personalized list of potential carpool, vanpool , and transit options that are available for their commute. Contact Metro Commuter Options at 213.922.2811 or email Commuteroptions@metro.net to learn more.

ETC Marketing Workshop

SCAQMD and other local cities may require attendance at a Marketing Workshop as one of the strategies in their trip reduction program. Metro Commuter Options offers these FREE workshops on a biannual basis. They are held at Metro Headquarters in Los Angeles or online. The workshops are designed to broaden the ability of ETCs to market commuter options to their employees.

APRIL 1, 2025 ETC MARKETING WORKSHOP PRESENTATION

SCAQMD’s RULE 2202

Worksites with 250 or more employees must comply with SCAQMD’s Rule 2202 by choosing to implement an Employee Commute Reduction Program (ECRP) also known as a rideshare program. The purpose of Rule 2202 is to provide employers with a menu of options to reduce emissions generated from employee commutes and to comply with federal and state Clean Air Act requirements. To learn more, visit aqmd.gov/home/programs/business/training-2202-etc

SCAQMD Rule 2202 ETC Training

Worksites that select the ECRP compliance option are required to have a designated onsite ETC and complete a one-time certified training course with SCAQMD. For more details, email etctraining@aqmd.gov or call 909.396-3309.

Newsletters

Check out the latest rideshare news for SoCal Employee Transportation Coordinators and Commuters.

Employee Transportation Coordinators

Commuters

Commuters, employers and ETCs that are interested in receiving the On the Go newsletters in their in-box each month can subscribe by sending your name, company name and email address to CommuterOptions@metro.net and note “Subscribe to On the Go” in the subject line.

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Transit Public Safety Advisory Committee (PSAC) Membership Application

Joe A Simpson Jr — Fri, 28 Oct 2022 21:43:18 +0000

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Thank you for your interest in serving on Metro’s Transit Public Safety Advisory Committee (PSAC).

Metro is looking for individuals who regularly ride the Metro and are committed to supporting the agency in fulfilling its Public Safety Mission Statement, to “safeguard the transit community by taking a holistic, equitable and welcoming approach to public safety, in recognition that each individual is entitled to a safe, dignified and human experience.”

The PSAC will be comprised of individuals who can contribute their relevant experience, not only as riders, but as experts in racial justice, equitable transit, public safety reform, law enforcement, victims’ rights, mental health, homelessness and social services to support this mission. Metro is also seeking to ensure that the perspectives of youth, women, seniors and those with disabilities are represented.

PSAC meetings are expected to occur monthly over a two-year term, with the potential for additional subcommittee meetings as deemed necessary.

We appreciate your interest in helping us ensure that Metro provides world-class transportation for all.

APPLICATIONS MUST BE SUBMITTED BY NOVEMBER 30, 2022. The following voluntary information is requested for the Metro Transit Public Safety Advisory Committee application process only. This information is not collected for any employment purpose and will be confidential and maintained in compliance with applicable California law. Please note, members serving on the PSAC are not required to be U.S. citizens.

Fill out my Wufoo form!

Other ways to submit your application and relevant attachments

Download the application and submit in one of the following ways:

Email PSAC@metro.net with the subject line “PSAC Application”
Mail: Los Angeles Metro
ATTN: Public Safety Advisory Committee
One Gateway Plaza, Mail Stop 99-25
Los Angeles, CA 90012
Drop off at any of the following Metro Customer Care locations during operating hours:
Union Station/Gateway Transit Center
One Gateway Plaza
Los Angeles, CA 90012
Monday–Friday, 10am–6pm
Baldwin Hills Crenshaw Center
3650 W. Martin Luther King Jr Bl, Ste. 189
Los Angeles, CA 90008 Tuesday–Saturday, 10am–6pm
East Los Angeles Center
4501 B Whittier Bl
Los Angeles, CA 90022
Tuesday–Saturday, 10am–6pm
Wilshire/Vermont Center
3183 Wilshire Bl, Ste. 174
Los Angeles, CA 90010
Monday–Friday, 10am–6pm
Rosa Parks Customer Center
11720 Wilmington Av
Los Angeles, CA 90059
Monday–Friday, 6am–6pm

Please call 213.922.4866 or email psac@metro.net with any questions.

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857 C and K Line Link

achaparro — Tue, 04 Oct 2022 20:55:53 +0000

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While the LAX/Metro Transit Center Station is under construction, the Metro 857 C & K Line Link provides free bus service to connect Westchester/Veterans Station, Aviation/Century Station and Aviation/LAX Station. The C & K Line Link will run on the same schedule and frequency as trains.

Plan Your Trip

Plan your trip and see real-time arrivals with the Transit app. Download Transit, Metro’s official app, from the App Store or Google Play.

Call Customer Care at 323.GO.METRO (323.466.3876). Our agents can help you plan your trip so you can get where you need to go.

Ask a Metro Ambassador.
They’re uniformed in green polo shirts, and you’ll find them on buses, trains and in stations. Ambassadors are ready to help riders navigate the Metro system or to lend a hand to riders in need of assistance. They’re here to answer your questions and connect you to the resources you need.

Contact Us

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Meet Our Metro Ambassadors

Antonio Cuevas — Fri, 16 Sep 2022 17:22:50 +0000

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Metro Ambassadors are here to support riders on Metro buses, trains and stations, connect you to resources and report maintenance and safety concerns. Metro Ambassadors are one part of our multilayer plan to improve public safety, combined with a team that includes security & law enforcement, homeless and mental health outreach workers and cleaning crews.

About Us

In 2020, Metro’s Board of Directors voted to begin a process to reimagine public safety on Metro. The board asked the agency to re-envision transit safety in partnership with community leaders. With input from the Public Safety Advisory Committee and the community, the board approved a new approach to security in Dec. 2021 that put an emphasis on building trust with our communities and taking a multilayered approach to security.

Metro is committed to improving our riders’ experience and safety by adding more visible staff to our bus and rail system. As part of that commitment, we started rolling out the Metro Ambassador Pilot program in September 2022, which is a three- to five-year pilot.

Metro Ambassadors are not security officers and do not replace existing security personnel or law enforcement. Rather, they are an added workforce that collaborates with other Metro departments in order to maintain public safety and help make the system feel safer for our riders.

What We Do

Metro Ambassadors are diverse and come from the communities we serve. They have lived experiences which make it possible for them to perform their job with empathy, respect and skill.

Metro Ambassadors will:

Support you as you navigate the system. Metro Ambassadors provide a welcoming and visible presence and provide support that you can rely on.
Connect you to resources, be it directions to get you where you’re going, info about how to pay your fare, or services available through our homeless outreach teams. Metro Ambassadors are here to help.
Report any maintenance, cleanliness or safety issues such as a broken escalator, a mess on a bus or train or a safety incident. Metro Ambassadors are our eyes and ears on the system that help us to respond to issues more quickly.

Where to Find Us

Metro Ambassadors are moving across our bus and rail system. You can always spot them in their lime green polo shirts and black pants. Say hello!

Let Us Know How We're Doing

The Metro Ambassador program is a pilot, which will continue for the next three to five years. We welcome your feedback and want to hear about your experience! Leave us a comment, or contact us at transitambassadors@metro.net.

How do I become a Metro Ambassador?

Metro Ambassadors are just that: ambassadors of the incredible talents, diversity and stories being told right here in LA County. If you enjoy teamwork, problem-solving and creating meaningful connections while giving back to the broader community, let’s talk. The Metro Ambassadors are contracted by RMI International Inc. and Strive Well-Being Inc., and we’re particularly interested in candidates from communities of color, people with disabilities and from backgrounds impacted by homelessness. All Metro Ambassadors go through a rigorous training program and are paid competitive wages.

To receive more information about the Metro Ambassador program and inquire about current and future open positions, please contact Strive Well-Being directly at HR@StriveMetro.com or RMI International at jobs@rmiintl.com.

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GoPass for K-12 and Community College Students

Amanda Penalosa — Tue, 30 Aug 2022 21:36:15 +0000

Students Ride Free With GoPass

GoPass for K-12 and Community College Students

Students at participating K-12, Adult Schools and Community Colleges can enjoy the freedom of going anywhere, anytime for FREE on Metro buses and trains.

Check to see if your school has GoPass.

Already have a GoPass? Activate to start riding.

Activate your GoPass

Activate your GoPass to start riding.

LAUSD students with questions about Schoology or GoPass, please call the GoPass LAUSD Hotline at 213-443-1300.

New schools participating in the 24-25 school year are: Ahava Academy, Angeles Workshop, Camino Nuevo Kayne Siart, Camino Nuevo Burlington, Debbie Allen Dance Academy, Empower Generations, Global Education Academy, John Muir Charter Schools, Lynwood Unified, NEW Academy Canoga Park, Options for Youth San Gabriel, Palmdale Academy Charter School, PS1 Pluralistic, St Mary’s Academy, TEACH Public Schools, and Valley Charter Middle School.

Check this page often for updates on new schools and additional transit providers participating in GoPass.

Not a student? Click HERE to see if you qualify for free rides under the Low Income Fare is Easy (LIFE) program.

How GoPass Works

Pick up a GoPass TAP card from your participating school.

Activate your new GoPass online or by calling  866.TAPTOGO.

Wait 1 hour for your registration to be processed, and then tap your card on a rail gate, rail validator, bus farebox, bus mobile validator, or at any TAP Vending Machine within 14 days to complete activation of your new pass.

Ride on Metro and participating partner agencies for free through September 30, 2025.

Take a photo of the back of your GoPass TAP card in case it is lost or stolen. You can contact your school administration for a replacement card, and then visit taptogo.net/gopass to activate the new card.

GoPass Means Free Rides On Many Transit Agencies

With an active GoPass TAP card, you can enjoy unlimited free rides on:

Metro bus and rail
AVTA
Burbank Bus
City of Commerce Transit
Culver CityBus
Foothill Transit
Glendale Beeline
Glendora Transit
GTrans
LADOT Dash
La County Shuttles
Lawndale Beat
Long Beach Transit
Lynwood Trolley
Montebello Bus
Norwalk Transit
Pasadena Transit
Santa Monica Big Blue Bus
Torrance Transit

Your GoPass is not valid on Commuter Express services.

Exclusive Benefits for GoPass Students!

TeenTix
Any 13-19 year old can sign up for a free TeenTix pass! The pass entitles teens to purchase $5 day-of-show tickets at any TeenTix partner organization in the Los Angeles area. Learn more at LA.TeenTix.org.

Opt in to receiving email communication from Metro when you activate your GoPass card to stay informed on exclusive merch, experiences and discounts.

Frequently Asked Questions

How do I replace my lost or stolen GoPass?

If your card is lost or stolen, contact your school administration for a replacement, and then visit taptogo.net/gopass to activate your new card.

Can I use the TAP app instead of a physical card?

Yes! To use a virtual card on your phone, please follow the instructions at the GoPass Portal.

Can I add GoPass to my Apple Wallet?

Yes! To use a virtual card on your iPhone and add to your Wallet, please follow the instructions at the GoPass Portal.

How do I get GoPass at my school?

Fill out the Student Inquiry Form and we’ll reach out to your school!

Administrators, interested in the GoPass program?

Administrators, is your school district interested in the GoPass program? Watch this video for more info.

Fill out our interest form.

What is the student fare pricing without GoPass?

Student K-12
• Base fare: $0.75
• 1-Day cap: $2.50
• 7-Day cap: $6

College/Vocational
• Base fare: $1
• 1-Day cap: $2.50
• 7-Day cap: $6

The post GoPass for K-12 and Community College Students appeared first on LA Metro.

Everyone Deserves a Safe Metro

achaparro — Mon, 08 Aug 2022 20:06:28 +0000

Everyone Deserves a Safe Metro

We are deploying more security officers, ensuring people on the system are there to ride, and addressing issues of untreated mental illness and drug abuse with partner services.

Here’s what we are doing.

Support Teams

Metro’s transportation system is safeguarded through a comprehensive plan involving multiple security personnel. The key components of this strategy include:

Law Enforcement Partners: Metro buses, trains, and stations are regularly patrolled by law enforcement officers who maintain a visible presence to deter crime and respond quickly to incidents.

Metro Transit Security Officers: These officers enforce the code of conduct and fare payment across the transit system, ensuring compliance and maintaining order.

Metro Ambassadors: Serving as additional support for riders, Metro Ambassadors assist passengers with various needs and report any issues they observe, contributing to a safer and more pleasant transit experience.

Safe Spaces

We are constantly working to improve the safety, cleanliness, and comfort of the Metro system. This includes various enhancements and measures such as:

Security Cameras: Installed across the system to monitor and deter criminal activity.

Lighting: Improved lighting at stations and on buses to ensure visibility and safety.

Fare Gates: Implemented to ensure fare compliance and reduce fare evasion.

Elevators and Escalators: Regular maintenance and upgrades to ensure reliability and accessibility.

Bus Operator Barriers: Installed to protect bus operators and enhance their safety while on duty.

By investing in these areas, we aim to provide a safer and more pleasant experience for Metro employees and riders.

Social Challenges

Metro is dedicated to addressing homelessness, untreated mental illness, and drug abuse within the transit system. To achieve this, we work with County, City and Regional Agencies to implement a care-based approach through various initiatives:

Homeless Outreach Partners: Collaborating with organizations that specialize in providing support and resources to homeless individuals.

Department of Mental Health: Partnering with mental health professionals to offer assistance and intervention for those with untreated mental illness.

Staff Training: Equipping Metro staff with the necessary training to effectively and compassionately handle issues related to homelessness, mental illness, and drug abuse.

By integrating these efforts, Metro aims to create a safer and more supportive environment for all passengers.

Staying Safe

Metro is working to keep you safe, and here are some of the steps you can to ensure your safety while riding, including following Metro’s Code of Conduct.

The post Everyone Deserves a Safe Metro appeared first on LA Metro.

Go Metro to Los Angeles Stadiums, Arenas and Events

Joe A Simpson Jr — Thu, 16 Jun 2022 22:46:13 +0000

Home > Ride Metro

Ride Metro

Go Metro to BMO Stadium, Crypto.com Arena, Intuit Dome, the LA Coliseum, the Rose Bowl, SoFi Stadium, or Dodger Stadium. Metro’s bus and rail lines will help get you past the traffic and parking hassles and straight to the action.

BMO Stadium & LA Coliseum

Fans heading to BMO Stadium or the LA Coliseum can connect to the Metro E Line and exit Expo Park/USC, or take the Metro J Line and exit 37th St/USC.

To plan your trip on your phone or computer, popular and easy tools include Google Maps, Apple Maps, the Transit app, the Moovit app and metro.net.

TAP Pro Tip: Save time and skip the line! Download the TAP app or load your TAP card with round-trip fare before the game and avoid long lines at TAP vending machines after the game.

A Metro Bike Share station is also available near BMO Stadium’s southwest stadium entrance and is accessible via the entrance on Martin Luther King Jr. Bl and Hoover St. 1-Ride Metro Bike Passes are just $1.75 for each 30 minutes and can be purchased online, through the Metro Bike Share app or at any Metro Bike Share kiosk.

Dodger Stadium

Go Metro to Dodger Stadium by connecting with the Stadium Express at two convenient locations – Union Station or the South Bay. For more information, including boarding locations and game day tips, visit metro.net/dodgers.

Intuit Dome

Bus Shuttle Service for LA Clippers Home Games, Concerts & Events
Go Metro to Intuit Dome for by connecting to a free bus shuttle at Hawthorne/Lennox Station (C Line) or Downtown Inglewood Station (K Line). Note that boarding at Hawthorne/Lennox Station will be on Hawthorne Bl heading southbound (opposite side of SoFi shuttle boarding location). The shuttles will start running at 20-minute intervals two hours before each game begins and at 10-minute intervals for one hour after each game ends. Bus shuttle service is only available for LA Clippers home games and all live shows.

The Intuit Dome bus shuttle is free, but fares apply for regular Metro bus and rail service and special event parking fees at Metro Park & Ride lots.

The following bus lines offer service to the Intuit Dome and operate all year long: Metro Bus Lines 117 (Century Bl) and 212 (La Brea Av/Prairie Av), and Torrance Transit Line 10.

To plan your trip on your phone or computer, popular and easy tools include Google Maps, Apple Maps, the Transit app, the Moovit app and metro.net.

Park & Ride

Choose the nearest Park & Ride lot to connect to Hawthorne/Lennox or Downtown Inglewood Station. See parking rates at nearby stations below:

Hawthorne/Lennox Station – $10 payable on-site
Crenshaw Station – $3 payable on-site
Norwalk Station – $3 payable on-site
Redondo Beach Station – FREE
Fairview Heights Station – $3 payable on-site

Crypto.com Arena & LA Convention Center

Go Metro to Crypto.com Arena and the LA Convention Center by connecting to the A, E or J Line and exiting at Pico Station.

To plan your trip on your phone or computer, popular and easy tools include Google Maps, Apple Maps, the Transit app, the Moovit app and metro.net.

Metro Bike Share stations are also available at the following locations:

Figueroa & 11th 
Figueroa & Pico
Pico & Flower

1-Ride Metro Bike Passes are just $1.75 for each 30 minutes and can be purchased online, through the Metro Bike Share app or at any Metro Bike Share kiosk.

The Rose Bowl

Heading to FIFA Club World Cup at the Rose Bowl? Get more details about special service, including riding with Metro Ambassadors to the matches.

Fans heading to the Rose Bowl can connect to the Metro A Line and exit Memorial Park Station; then it’s just a short walk to Parsons Parking Lot B for the Foothill Transit Rose Bowl shuttle that drops you off next to the stadium.

To plan your trip on your phone or computer, popular and easy tools include Google Maps, Apple Maps, the Transit app, the Moovit app and metro.net.

SoFi Stadium Shuttle (NFL Games)

Go Metro to SoFi Stadium for NFL games this season by connecting to the SoFi Stadium Shuttle at Hawthorne/Lennox Station off the K Line. The express shuttle operates between the Hawthorne/Lennox Station and SoFi Stadium ONLY during SoFi’s pre-, regular-, and post-season NFL games and select special events.

The SoFi Stadium Shuttle is FREE, but fares apply for regular Metro bus and rail service and special event parking fees at Metro Park & Ride lots.

Park & Ride

Choose the nearest Park & Ride lot to connect to Hawthorne/Lennox Station. The following are special event parking rates for NFL regular season home games:

Hawthorne/Lennox Station – $25 pre-sale, $30 on-site
Crenshaw Station – $3 payable on-site
Aviation Station – $10 payable on-site
Norwalk Station – FREE (weekend games only)
Redondo Beach Station – FREE
Harbor Gateway Transit Center – $3 (Sunday games only)

Plan ahead and purchase a parking pass for Hawthorne/Lennox. Pre-sale will end 7 hours before kickoff or when the lot is sold out, whichever is first.

The following Metro Bus lines also offer service to SoFi Stadium and operate all year long: Metro Bus Line 115 (Manchester Av), Line 117 (Century Bl) and Line 212 (La Brea Av/Prairie Av).

GTrans offers Sunday express bus service to SoFi Stadium out of Harbor Gateway Transit Center during NFL home games on Sundays only. For more info visit ridegtrans.com/line/7x.

Torrance Transit will offer service to NFL home games all season long. See below for details:

Buses will begin operating 2 hours before the start of the game from Mary K. Giordano Regional Transit Center (465 Crenshaw Blvd., Torrance, CA.) to SoFi Stadium.
Buses will operate up to 90 minutes after the game ends.
Each trip on the bus will cost $2. For faster experience, please add virtual TAP card to your Phone wallet or download the TAP app
You can also purchase a TAP card and load “Stored Value” at our transit store or use one of the two TAP Vending Machines at the Transit Center bus bay.
Parking is FREE for the event. NO OVERNIGHT PARKING is allowed and is subject to getting towed at vehicle’s owner’s expense.
No Food or Drinks are allowed on buses.

To plan your trip on your phone or computer, popular and easy tools include Google Maps, Apple Maps, the Transit app, the Moovit app and metro.net.

TAP Pro Tip: Save time and skip the line! Download the TAP app or load your TAP card with round-trip fare before the game and avoid long lines at TAP vending machines after the game.

Riding Metro Rail

1. Pay Before You Board

Save time and skip the line! Download the TAP App or load your TAP card with round-trip fare before the game and avoid long lines at TAP vending machines after the game
Round Trip – $3.50 (includes transfers to other Metro lines for up to 2 hours to complete a one-way trip)
Day Pass – $7

2. Tap Your Card on the Turnstile or Validator When Boarding or Transferring

Use one TAP card per person only
TAP cards cannot be shared; each person must have their own TAP card

While on Board

Small coolers and picnic baskets are okay to bring on board, but please keep aisles clear.
Eating or drinking while in stations or on board Metro buses and trains is not permitted.
Please do not bring barbeque grills, flammable products or oversized items on board.

Safety

Obey all traffic signals and instructions from Metro staff.
Look both ways before crossing the tracks and street.
Stand back from the edge of the train platforms and curbs at bus stops.
Metro’s Customer Code of Conduct

Scroll Spy here

The post Go Metro to Los Angeles Stadiums, Arenas and Events appeared first on LA Metro.

Parking Ordinance Versions

David Abrahamian — Fri, 29 Apr 2022 23:40:08 +0000

Home > Ride Metro

Ride Metro

Los Angeles County
Metropolitan Transportation Authority Administrative Code
Title 8
METRO Parking Ordinance

Chapter 8-01 General

8-01-010 Authority to Regulate
The Los Angeles County Metropolitan Transportation Authority’s (“METRO”) authority to regulate parking, vehicles (including vehicles other than automobiles), and traffic upon the driveways, paths, parking facilities, METRO Right-of-Way (ROW), and the grounds of METRO is conferred by section 21113 of the California Vehicle Code (“CVC”).

8-01-020 Laws and Enforcement on the METRO Property
The California Vehicle Code and the regulations contained within this Title (Title 8, METRO Parking Ordinance) shall be in effect and will be enforced on METRO property 24 hours daily, 365 Days a Year, including holidays.

8-01-030 Responsibility for Compliance
Temporary parking on properties owned, leased, financed, contracted, operated or managed for METRO use is a privilege available only as provided by the parking policies and regulations of METRO, which reserves unto itself the right to revoke this privilege at any time because of inappropriate behavior, violation of any regulation in this ordinance or misuse of parking facilities, METRO ROW, or services. METRO reserves the right to establish what are inappropriate behaviors and the misuse of its property.

The operator of a vehicle on property owned, leased, financed, contracted, operated and managed for METRO use is responsible for complying with all state, local or METRO parking and traffic laws, ordinances and regulations and is subject to established penalties for violations thereof.

If a vehicle operator’s identity cannot be determined, as in the case of a parked and locked vehicle, the registered owner and driver, rentee, or lessee of a vehicle cited for any violation of any regulation governing the parking of a vehicle under this code, under any federal statute or regulation, or under any ordinance enacted by a local authority shall be jointly liable for parking penalties imposed under this article, unless the owner can show that the vehicle was used without the consent of that person, express or implied. An owner who pays any parking penalty, civil judgment, costs, or administrative fees pursuant to this Article shall have the right to recover the same from the driver, rentee, or lessee in accordance with CVC section 40200(b).

By entering onto METRO owned, leased, financed, operated, managed or contracted for property, the owner of a Vehicle grants METRO the right to examine the exterior of their vehicle for any legal purpose described herein, including the authorization to remove or tow the vehicle from the property.

8-01-040 Fees to be Paid for Parking in METRO Parking Facilities
All vehicles parked in any METRO parking facility at any time shall require payment of the applicable fee established by the Parking Rates and Permit Fee Resolution. Except as otherwise provided herein, such fees shall be collected from all persons desiring to park vehicles in such facilities, including the officers and employees of METRO, the state, any public or private firm or corporation, any municipality, state or federal agency or any public district. No fee shall be charged to nor collected from any officer or employee of METRO for the parking of a METRO-owned vehicle in any METRO parking facility at such times when such officer or employee is engaged in METRO business.

All parking fees, rates and charges for the use of the facilities shall be collected in cash or electronic payment from the registered owner, operator or person in charge of the vehicle desiring to park. Any person who willfully fails to pay or is unable to pay the fees, rate and charges for use of the METRO parking facilities are subject to citation. Any person who fails to pay fees, rate and charges for use of the METRO parking facilities and removes the vehicle from the facility without having received a citation, shall be given a “Notice to Pay” indicating non-payment of daily or monthly fee for the duration a vehicle is parked in a METRO facility.

No vehicle may be removed from any METRO parking facility until all fees, rates and charges have been paid and discharged, except as provided in subsections (a) of this section:

a. In the event that the person operating a vehicle parked in any METRO parking facilities attempts to remove the vehicle from the facility but willfully fails to pay the fees, or is unable to pay all fees, rates and charges due at such time, such person shall remove such vehicle from the facility, be required to pay any unpaid fees, rates and charges within 21 days of being issued a “Notice to Pay.”. A copy of such notice shall be delivered by U.S. mail to the vehicles registered owner. Such notice shall set forth the location of the facility, the date and approximate time that the vehicle was removed, the name of the registered owner, the vehicle license number, the registration expiration date, if available, the last four digits of the vehicle identification number, if available, the color of the vehicle, and, if possible, the make of the vehicle. Such notice shall require payment to METRO of all unpaid fees, rates and charges, plus an administration fee in an amount established by resolution of the Board or its designee, no later than 21 days after the agreement is received, and shall indicate the address to which payment may be delivered or sent or other means for delivering payment. If full payment is not made within such 21 day period, METRO shall mail a notice of late payment to the vehicle’s registered owner. Such notice shall require payment to METRO of the unpaid fees, rates and charges, and administration fee, plus a late payment fee in an amount established by resolution of the Board, no later than seven (7) days after the date of such notice. In the event that such amount is not fully paid within such seven (7) day period, a final notice of late payment, requiring payment of all owed parking and late fees in an amount established by resolution of the Board, shall be mailed to the vehicle’s registered owner. All owed parking fees will be subject to submit for collection process and potential hold of vehicle registration with the Department of Motor Vehicles. The above agreement shall include a reference to this section.

b. Evidence of parking fee payment, such as, but not limited to, parking permit, tickets, receipt or electronic display devices, is required during entire parking duration time.

c. Prohibition of Selling, Reselling, Leasing or Reserving for Compensation of Parking Spaces. No person shall sell, resell, lease or reserve for compensation, or facilitate the selling, reselling, leasing or reserving for compensation of any METRO owned, leased, financed, contracted, managed and operated spaces or property without authorization from METRO.

By entering a METRO parking facility and parking a vehicle in such facility, the registered owner, operator or person in charge of such vehicle shall be deemed to have consented to the provisions of subsections A, B and C of this section. Any notices required to be mailed under subsections A, B and C of this section shall be deemed served on the day that they are deposited in the U.S. mail, first class, postage prepaid. The issuance and review of notices of parking violation and delinquent parking violation, and the liability for and payment and collection of parking violation penalties, shall be governed by sections 40200 et seq. of the CVC and this Chapter.

8-01-050 Parking Facility Use, Designation, and Closure
METRO reserves the right to limit the temporary use of its parking area to specific vehicle types as required by facility design or aesthetic considerations. METRO may change any parking zone designation. METRO may close, either temporarily or permanently, any parking area. Notice of parking area changes or closings will be provided whenever practical. However, failure to give such notice shall not create any liability on the part of METRO, its directors, officers, employees, agents, representatives, assigns or successors to any third party.

8-01-060 Liability
The use of a METRO owned, leased, financed, contracted, operated and managed parking facility or METRO ROW shall not create, simply by the condition of ownership, management or operation liability or responsibility for damage to any person or personal property. In addition, such use shall not result in METRO assuming liability or responsibility for damage, vandalism, theft or fire to any person or personal property, which may result from the use of METRO Parking Facilities, METRO ROW, or services, or enforcement of laws or regulations.

8-01-070 Parking Policy and Regulation Notification or Changes
Parking policies and regulations are public information and are available online on METRO’s website at metro.net/parking. Changes in parking policy or regulation are effective upon approval by the Board of Directors. Whenever possible, the public will be notified in a timely manner prior to implementation of changes to METRO’s parking policies and regulations.

8-01-080 Administrative Review of Parking Citation Issuance
A registered owner or operator of a vehicle who believes a parking citation has been issued in error or in an improper manner may request an administrative review of the conditions for issuance of the citation as set forth in section 8-09-020.

8-01-090 Towing Vehicles
METRO is authorized by CVC section 21113 and CVC section 22650 et seq. to remove vehicles as set forth below in Chapter 8-11.

8-01-100 Permissions, Space Assignment, Signage and Parking Management Approvals
Any changes, assignment, permission to park and space allocation to all METRO owned, leased, financed, contracted, operated and managed parking facilities must be authorized by METRO Parking Management, included, but not limited to:

A. Space designations, space assignments, and permissions to park;

B. Permits issued by METRO’s Parking Management, which will be deemed valid for parking enforcement purposes; and,

C. All signage installations within at any METRO parking facilities must be approved by Metro Parking Management.

D. Contractor or vendor parking at any METRO parking facilities may be short- or long-term, as needed while engaged in work for METRO. Requests for any parking, but not to exceed thirty (30), must be submitted in writing and approved by the project manager and notify METRO Parking Management for approval, fourteen (14) days prior to parking, for permission and arrangement.

E. Any parking space use arrangement, other than parking purpose, included but not limited to, construction, staging, and special event must be submitted in writing and approved by the project manager and notify METRO Parking Management, fourteen (14) days prior to parking, for permission and arrangement.

Chapter 8-03 Parking Definitions

Chapter 8-03-010 Definitions
The words or phrases hereinafter in this Chapter are defined in this chapter and they shall have the meanings respectively ascribed to them unless the context indicates the contrary. Whenever any words or phrases used in this chapter are not defined, but are in the California Vehicle Code of this State, such definitions as now existing are incorporated herein and shall be deemed to apply to such words and phrases as used in this Chapter as though set forth in full.

Accessible Parking Space. “Accessible Parking Space” means any parking space designated for the exclusive use of a vehicle displaying a special identification license plate or distinguishing valid placard subject to the provisions stated in section 22511.5 of the CVC. Accessible parking spaces shall be marked in accordance with section 22511.7 of the CVC.

Accessible Parking Space Path of Travel. “Accessible Parking Space Path of ” means any blue cross-hatched path between accessible parking spaces or along the designated path for which a vehicle operator with disabilities may travel from an accessible parking space to the accessible entry of a building, pedestrian area, or METRO transit or rail vehicle.

Agency. “Agency” shall mean METRO or its authorized agent that processes and issues parking citations and issues notices of delinquent parking violations on behalf of METRO.

Alley. “Alley” means any highway, as defined in this Chapter, unnamed, and having a width of less than twenty-five feet, and not provided with a sidewalk or sidewalks.

Alternative Fuel. “Alternative Fuel” as defined by the Energy Policy Act of 1992 includes vehicles powered by methanol, ethanol, and other alcohols; blends of 85% or more of alcohol with gasoline (E85); natural gas and liquid fuels domestically produced from natural gas; propane; hydrogen; electricity; biodiesel (B100); coal-derived liquid fuels; fuels, other than alcohol, derived from biological materials; and P-Series fuels, which were added to the definition in 1999

Automobile. “Automobile” means a vehicle designed for passenger transportation and is powered by an internal combustion engine or electric motor.

Bicycle. “Bicycle” means a device upon which any person may ride, propelled exclusively by human power through a belt, chain, or gears, and having one or more wheels.

Bikeway. “Bikeway,” “Bicycle Path,” or “Bike Path” shall mean all facilities provided primarily for bicycle travel.

Board. “Board” means the METRO Board of Directors.

Bus Loading Zone. “Bus Loading Zone” means the space adjacent to the curb or edge of a roadway reserved for the exclusive use of buses during the loading and unloading of passengers marked and designated with signage and/or paint.

Chief Executive Officer. “Chief Executive Officer” or “CEO” is the person designated by the METRO Board of Directors as the CEO of the Los Angeles County Metropolitan Transportation Authority.

Clean Fuel Vehicle. “Clean Fuel Vehicle,” “Clean Fuel Car,” “Clean Air Vehicle,” and “Clear Air Car” shall mean any passenger or commercial vehicle or pickup truck that is fueled by alternative fuels, as defined in Section 301 of the Energy Policy Act of 1992 (P.L. 102-486), and produces emissions which do not exceed standards as defined by regulations of the State Air Resources Board.

Commercial Vehicle. “Commercial Vehicle” means a vehicle which is used or maintained for the transportation of persons for hire or maintained primarily for transportation property. Vanpool is not considered a Commercial Vehicle.

Commercial Vehicle Loading Zone. “Commercial Vehicle Loading Zone” means that space adjacent to the curb reserved for the exclusive use of vehicles loading or unloading passengers or freight marked and designated with signage and/or paint.

Department of Motor Vehicles. “Department of Motor Vehicles” or “DMV”, or “Department” for this section shall mean the California Department of Motor Vehicles.

Defined Parking Zone. “Defined Parking Zone” shall mean an area or space specifically designated for the parking and storage of Micro Mobility Vehicles at METRO Parking Facilities and METRO Right of Way (ROW).

Electric Bicycle. “Electric bicycle” or “e-bike” is bicycle with fully operable pedals and an integrated electric motor that can be used for propulsion. A person operating an e-bike is subject to the same provisions as a person riding a Micro Mobility Vehicle.

Electric Vehicle. “Electric Vehicle” means a vehicle which is powered by an electric motor drawing current from rechargeable storage batteries, fuel cells, or other portable sources of electrical current, and which may include a nonelectrical source of power designed to charge batteries and components thereof.

Enforcement Officer. “Enforcement Officer” shall mean a peace officer as defined in Chapter 4.5, commencing with section 830 of Title 3 of the California Penal Code, or the successor statutes thereto, or other issuing officer that is authorized or contracted by METRO to issue a parking citation.

Hearing Officer. “Hearing Officer” shall mean any qualified individual as set forth in the CVC section 40215 appointed or contracted by METRO to adjudicate parking citation contests administratively.

Highway. “Highway” is a way or place of whatever nature, publicly maintained and open to the use of the public for purposes of vehicular travel. Highway includes street

Hybrid Vehicle. “Hybrid Vehicle” is a vehicle that uses more than one form of energy for power and propulsion, such as an internal combustion engine and an electric or battery powered motor.

Licensed Operating Company. “Licensed Operating Company” shall mean any person or business entity that provides a service and enters into and is issued an Operating License Agreement with METRO to provide mobility services, such as Car Share, Vanpool, Bike share, or Micro Mobility vehicles.

Notice To Pay. “Notice To Pay” shall mean a written notice delivered by U.S. mail indicating non-payment of daily or monthly fee for the duration a vehicle is parked in a METRO Facility.

METRO. “METRO” shall mean the Los Angeles County Metropolitan Transportation Authority.

METRO Facility. “METRO Facility” includes all property and equipment, including rights of way and related tracks, rails, signals, power, fuel, communication systems, ventilation systems, power plants, cameras, signs, loudspeakers, fare collectors or registers, sound walls, stations, vacant parcels, bicycle paths, terminals, platforms, plazas, waiting areas, signs, art work, storage yards, depots, repair and maintenance shops, yards, offices, parking areas, parking lots, facilities, and other real estate or personal property owned or leased by METRO, used for any METRO activity, or authorized to be located on METRO property.

METRO Representative. “METRO Representative” shall mean a METRO security officer, transit operator, or other authorized METRO employee, Board or service council member, or METRO authorized contractor or entity.

METRO Right of Way. “METRO Right of Way” or “METRO ROW” shall refer to METRO owned, leased, financed, contracted, operated and managed property including the area on, below, and above an existing or proposed public roadway, highway, street, bicycle lane or sidewalk, planting strip, and associated adjacent land, in which METRO has a property interest, whether by easement or fee and regardless of how acquired or established.

METRO Transit Court. “METRO Transit Court” means the department authorized by the METRO Board of Directors to conduct parking, fare evasion or similar hearings and assign penalties for this Chapter.

METRO Vehicle. “METRO Vehicle” means a vehicle owned or operated by METRO.

Micro Mobility Vehicle. “Micro Mobility Vehicle” shall mean a compact sized wheeled vehicle that has handlebars; is powered by an electric motor, or by a source other than electrical power; and is operated by a private entity that owns, manages, and maintains such vehicle for shared use by members of the public.

“Micro Mobility Vehicle” shall also mean a compact sized two-wheeled device that has handlebars, a floorboard designed to be stood upon when riding, and is powered by an electric motor, including any vehicle or device that meets this definition and is powered by a source other than electrical power.

Motor Vehicle. A “motor vehicle” is a vehicle that is self-propelled, but does not include a self-propelled wheelchair, motorized tricycle, or motorized quadricycle, if operated by a person who, by reason of physical disability, is otherwise unable to move about as a pedestrian.

Motorized Bicycle. “Motorized bicycle” is a two or three wheeled device that is capable of propelling itself at a maximum speed of not more than 30 miles per hour and is equipped with fully operable pedals for propulsion by human power or no pedals if powered solely by electrical energy, and has an automatic transmission. A person riding a motorized bicycle is subject to the same provisions as a person riding a Micro Mobility Vehicle.

Motorcycle. “Motorcycle” means a motor vehicle that has a seat or saddle for the use of the rider and is designed to travel on less than three wheels, whose motor displaces more than 150 cubic centimeters, or has a speed greater than 45 miles per hour.

Operating License Agreement. “Operating License Agreement” shall mean the written agreement between METRO and a Licensed Operating Company for an operating permit which authorizes the operation of a mobility service on or at Metro Parking Facilities or Metro ROW.

Owner of the Vehicle. “Owner of the Vehicle” shall mean that last registered owner and legal owner of record.

Park. Or Parking. “Park” or “Parking” shall mean the standing of a vehicle, whether occupied or not, otherwise than temporarily for the purpose of and while actually engaged in loading or unloading merchandise or passengers

Parker. “Parker” means any person who holds a valid driver’s license and intends to park a validly registered motor vehicle on METRO owned, leased, financed or contracted for property.

Parking Citation. “Parking Citation” is a notice to the vehicle owner of any failure to comply with METRO parking regulations or the CVC, municipalities or county ordinances. A penalty shall be attached to each violation as described on each violation notice unless otherwise noticed.

Parking Facility. “Parking Facility” includes any covered, enclosed parking garage, facility, and/or deck, any open air or individually covered parking space and or a multiple space parking area. Parking facility types include above grade, below grade or underground, mechanical and automated parking facilities.

Parking Penalty. “Parking Penalty” includes the fine authorized by law for the particular violation, any late payment penalties, administrative fees, assessments, costs of collection as provided by law, and other related fees.

Parking Permit. “Parking Permit” is a non-transferable decal, printed card or tag, or other form of temporary authorization issued for a specific period of time by authority of METRO which is authorized to grant to any eligible person permission to park on METRO owned, leased, financed or contracted property. A parking permit is valid only when issued to an eligible person who has complied with all terms of issuance prescribed by METRO and when the permit is properly displayed.

Parking Space. “Parking Space” is all painted parking stalls located in parking facility that may or may not be marked by a sign, parking meter, and/or other restrictive designation painted on the ground or lot/facility surface.

Parking Violation. “Parking Violation” means the breach or intrusion of a vehicle required to comply with any general parking legislation enforced under the provision of METRO parking regulations or the CVC, municipalities and county ordinances that warrants the issuance of a parking citation penalty to the vehicle’s registered owner.

Parkway. “Parkway” means the portion of a highway other than a roadway or a sidewalk.

Passenger Bus. “Passenger Bus” is any multiple passenger conveyance vehicle over 20’ long and carrying more than 15 persons or exceeding 6,000 pounds in gross weight.

Passenger Loading Zone. “Passenger Loading Zone” means that space adjacent to a curb reserved for the exclusive use of vehicles during loading and unloading of passengers, marked and designated with white paint.

Pedestrian. “Pedestrian” means a person who is afoot or who is using any of the following:

(1) A means of conveyance propelled by human power other than a bicycle.

(2) An electric personal assistive mobility device.

“Pedestrian” includes a person who is operating a self-propelled wheelchair, motorized tricycle, or motorized quadricycle and, by reason of physical disability, is otherwise unable to move afoot,

Pedestrian Conveyance Device. “Pedestrian Conveyance Device”” shall mean any instrument of conveyance propelled by human power other than a bicycle including skateboards, roller skates, rollerblades, in-line skates, other skating devices, foot-powered scooters and other similar devices.

Person. “Person” means and includes a natural person, firm, co-partnership, association, limited liability company, or corporation.

Rail Car. “Rail Car” includes any passenger railway rolling stock that is designed to carry passengers. This term includes heavy weight, lightweight, commuter, bi-level or other type of rail industry vehicles.

Rebalance. “Rebalance” shall mean moving Micro Mobility Vehicles from one location to another, generally for the purpose of avoiding an excess of devices in one location.

Registered Owner. “Registered Owner” shall mean the person whose name is recorded by the Department of Motor Vehicles as having ownership of a particular vehicle.

Respondent. “Respondent” shall mean any “operator” or “registered owner” as defined in this section who contests a parking citation.

Rideshare. “Rideshare” is an arrangement in which a participant travels in a private vehicle driven by the owner for free or for a fee, as arranged by means of website or mobile-based application.

Roadway. “Roadway” means that portion of a highway improved, designed, or ordinarily used for vehicular travel and parking.

Safety Zone. “Safety Zone” is the area or space lawfully set apart within a roadway for the exclusive use of pedestrians and which is protected, or which is marked or indicated by vertical signs, raised markers or raised buttons, in order to make such area or space plainly visible at all times while the same is set apart as a safety zone.

Section. “Section” means a section of the ordinance codified in this Division 1 unless some other ordinance or statute is specifically mentioned.

Sidewalk. “Sidewalk” means that portion of a highway between the curb line or traversable roadway and the adjacent property lines that dedicate for pedestrian use.

Street. “Street” means and includes the portion of any public street, road, highway, freeway, lane, alley, sidewalk, parkway or public place which now exists or which may hereafter exist within METRO Facilities.

Taxicab. “Taxicab” means any passenger vehicle for hire for the directed transportation of not more than eight passengers, excluding the driver, at rates based on the distance, duration or number of trips, or waiting time, or any combination of such rates.

Taxicab Zone. “Taxicab Zone” means and includes the portion of the street area designated for the standing or stopping of taxicabs while awaiting employment.

Transit Access Pass (TAP) Card. “Transit Access Pass Card” or “TAP card” is a reusable, reloadable card that is accepted as a fare payment for travel across different agencies.

Transit Patron. “Transit Patron” for purposes of this ordinance means any person who has used the transit system within 96 hours of parking their vehicle.

Transit System. “Transit System” is the compilation of METRO buses and trains in Los Angeles County, and other agencies accepting the Metro TAP card.

Unlicensed Operating Company. “Unlicensed Operating Company” shall mean any person or business entity that provides a service but is not issued an Operating License Agreement with METRO to provide mobility services.

User. “User” means any person who is in actual physical control of a vehicle, Micro Mobility Vehicle, or streetcar.

Vehicle. “Vehicle” means every motorized device by which any person or property is or may be propelled, moved, or drawn upon a highway, except a device moved exclusively by human power or used exclusively upon stationary rails or tracks.

Vehicle Operator. “Vehicle Operator” shall mean any individual driving and/or in possession of a vehicle at the time a citation is issued or the registered owner of the vehicle.

Violation. “Violation” shall mean any parking, equipment, or other vehicle violations as established pursuant to state law or METRO ordinances and administrative code.

Chapter 8-05 Parking Regulations

8-05-010 Parking Activities
Unless otherwise authorized by METRO in writing, METRO owned, leased, financed, contracted, operated and managed parking facilities and METRO ROW shall only be used for parking, entering and exiting, loading and unloading activities.

8-05-020 Enforcement Practice
Citations will be issued according to the printed and posted regulations as appropriate. The frequency with which parking citations are issued is dependent on the nature of the violation and time control restrictions for each of the various parking zones. METRO is also authorized by CVC section 21113 to remove vehicles consistent with Chapter 10 (commencing with Section 22650) of Division 11 of the CVC.

8-05-030 Illegal Parking Outside of a Defined Parking Space or Parking Space Markings
No vehicle or vehicle other than Automobile shall be parked or cause to be parked within any METRO parking facility or METRO ROW except between the lines indicating where vehicles shall be parked and no person shall not park any vehicle so as to use or occupy more than one marked parking space. METRO may install and maintain parking space markings to indicate parking spaces adjacent to any curb where parking is permitted. When such parking space markings are placed in the right-of-way, no vehicle shall be stopped or left standing other than within the markings of a single space.

8-05-040 Failure to Obey Signs
No person shall fail or refuse to obey or comply with any sign, marking or device erected, made or placed to indicate and carry out the provisions of this Chapter.

8-05-050 Exceeding Posted Time Limit
METRO may post signs indicating a maximum parking time limit in a space of lot. If a vehicle has been parked in an area restricting parking to a specific time interval, such vehicle shall not be re-parked in the same spaces, or same lot, or within a distance of five hundred feet of the place initially parked within a period of four (4) hours thereafter. Vehicles used for vending or peddling purposes shall also comply with the provisions of this section.

8-05-060 Temporary No Parking
Whenever METRO finds that traffic congestion, or the disruption of the normal flow of traffic is likely to result from the operation, stopping, standing or parking of vehicles during the holding of public or private special events, assemblages, gatherings or functions, during construction, alteration, repair, sweeping, filming or other reasons, METRO may place or cause to be placed temporary signs prohibiting the operation, stopping, standing or parking of vehicles at least seventy-two (72) hours prior to and during the period such condition exists. In the event of an emergency, METRO may act under this section without providing the seventy-two (72) hour notice required herein. Any vehicle parked or left standing in violation of this section may be removed in accordance with provisions of section 22650 et seq. of the CVC and Chapter 8-11 of this Ordinance.

8-05-070 Restricted Parking
Whenever any parking area is assigned for the exclusive use of the occupants of a facility a person, other than an occupant of the facility, shall not park any vehicle in such parking area. The property owner manager or manager’s designee responsible for overseeing the parking area may request that a parking violation be issued by METRO.

8-05-080 Parking Within Marked Bicycle Lane
A person shall not operate a vehicle in a bicycle lane except to cross at a permanent or temporary driveway, or for the purpose of parking a vehicle where parking is permitted or where the vehicle is disabled.

8-05-090 Illegal Parking in Commercial Loading Zone
A vehicle shall not be stopped for any purpose other than loading or unloading between the hours of 6:00 a.m. and 6:00 p.m. on any day except Sunday, or at such other times as designated by METRO in a place marked as a commercial loading zone. Such stop shall not exceed the time it takes to load and unload passengers or goods for a commercial vehicle. METRO shall place signs or curb markings to designate areas as commercial loading zones. Commercial loading zones shall be a minimum of thirty (30’) feet and not exceed forty-eight (48’) feet in length, and may be established in a parking meter/pay station location. Parking meters/pay station spaces shall be enforced during posted hours when the loading zone is not in effect.

8-05-100 Vehicle Exceeds Load Size Limit
a. No person shall park or leave standing in METRO Facility and/or lot any vehicle having either of the following:

A manufacturer’s rated load capacity greater than 14,000 lbs.; or
A length in excess of twenty-four (24) feet.

b. The following vehicles are hereby exempt from the provisions of this section:

Any vehicles properly displaying a large vehicle permit. Large vehicle permits shall be issued for special events. Under any circumstances on any of the following vehicles: tour buses, movie, television, or photographic production vehicles, limousines, or mobile billboards in accordance with Chapter 8 of this code.
Any authorized emergency vehicle, METRO Transit Security, any authorized highway work vehicle or any vehicle used in the construction, installation, or repair of a utility or public utility in accordance with sections 22512 and 35702 of the CVC;
Any vehicle engaged in loading or unloading;
Any vehicle making pickups or deliveries of goods, wares, and merchandise; and
Any vehicle picking up or delivering materials used in the actual or bona fide repair, alteration, remodeling or construction of any building or structure for which a building permit or building construction authorization has been obtained.

c. Pursuant to section 40200 et seq., of the CVC, any violation of this section shall be punishable as a civil penalty in accordance with the provisions of Chapter 8-09 of the METRO Administrative Code. Any vehicle parked or left standing in violation of this section may be removed in accordance with provisions of section 22650 et seq. of the CVC.

d. Large vehicle parking permits shall be issued by METRO pursuant to METRO policies and procedures for the issuance of such permits. Such policies shall be consistent with the provisions of sections 8-05-010 through 8-05-440 of the METRO Administrative Code.

e. The fee for a large vehicle parking permit shall be according to METRO fee schedule.

8-05-110 Disconnected Trailer
Parking any trailer or semi-trailer in any METRO facility, while detached from or attached to a vehicle, is prohibited.

8-05-120 Bus Loading Zones
A vehicle or vehicle other than Automobile shall not be parked or stopped from in any METRO owned, leased, financed, contracted, operated and managed parking facilities or METRO ROW in a bus loading zone. No bus shall stop in any bus loading zone longer than necessary to load or unload passengers, except at a terminus station. Appropriate signs or red curb markings or both shall indicate a bus loading zone. METRO shall place signs or red curb markings or both at locations where METRO determines bus loading zones are appropriate to establish. Unless otherwise specified by METRO or its designees, bus loading zones shall not exceed eighty (80’) feet in length.

8-05-130 Illegal Parking in Kiss and Ride Spaces and Passenger Loading Zone
a. A vehicle shall not be parked more than three (3) minutes, or for such other amount of time as may be indicated on the posted sign, to load and unload passengers at any designated Kiss and Ride passenger loading and unloading zone.

b. METRO may place curb paint markings with ADA compliance design criteria including ramps, minimum dimensions, proper signage and level pavement at locations to make passenger loading feasible.

8-05-140 No Parking – Alley
A vehicle shall not be parked or stopped in any alley for any other purpose other than the loading or unloading of passengers or materials, or both. A vehicle shall not be stopped for the loading or unloading of passengers for more than three (3) minutes nor for the loading or unloading of materials for more than twenty (20) minutes at any time in any alley.

8-05-150 Illegal Parking in Red Zones
A vehicle or vehicle other than Automobile shall not be stopped, parked or otherwise left standing, whether attended or unattended, except in compliance with a traffic sign or signal or direction of an authorized enforcement officer, between a safety zone and the adjacent right hand curb or within the area between the zone and the curb as may be indicated by a sign or red paint on the curb, where a sign or paint was erected METRO owned, leased, financed, contracted, operated and managed parking facilities or METRO ROW. Violating vehicle(s) and vehicle(s) other than automobiles will be towed at the registered owner’s expense.

8-05-160 Vehicle Parked Seventy-Two (72) or More Hours
Any vehicle observed parked or left standing longer than seventy-two (72) consecutive hours without authorized permit in the same location may be cited. Any vehicle parked longer than seventy-two (72) hours must obtain permission in advance from METRO. Any vehicle parked or left standing in violation of this section may be removed in accordance with provisions of section 22650 et seq. of the CVC and Chapter 8-11 of this Ordinance.

8-05-170 Parking on Grades
When METRO has placed or caused to be placed appropriate signs, a vehicle shall not be parked upon any grade of six percent (6%) or more within any METRO Facilities without turning the wheels of the vehicle toward the curb while parked facing downhill and turning the wheels of the vehicle away from the curb while the vehicle is parked facing an uphill grade.

8-05-180 Angled Parking
Whenever the width of a parking lot, parking bay, parking facility, travel lane, and traffic conditions are such that the parking of vehicles at an angle to the curb instead of parallel to the curb will not impede traffic flow, and where there is need for the additional parking spaces which parking at an angle will provide, METRO shall indicate at what angle vehicles shall be parked by placing parallel white lanes on the surface of the roadway. An operator shall not stop, stand, or park any vehicle except between, at the angle indicated by, and parallel to both such adjacent white lines, with the nearest wheel not more than one foot from the curb.

8-05-190 Double Parking
A vehicle shall not park on the roadway side of another vehicle that is stopped, parked or standing at the curb or edge of the public right-of-way, whether attended or unattended. Violating vehicle(s) will be towed on registered owner’s expense immediately.

Authorized emergency vehicles exempt from this section may display flashing or revolving amber warning lights when engaged in the enforcement of parking and traffic regulations.

8-05-200 No Parking Anytime/Posted Hours
Whenever the parking of vehicles at all or certain hours of the day upon any portion of METRO Parking Facilities, travel lanes, or alleys which are open for public constitutes a traffic hazard or impedes the free flow of traffic, or both, METRO shall erect signs stating that parking is prohibited at all or certain hours of the day.

8-05-210 Wrong Side Two Way Traffic or Roadway
A vehicle shall not be parked, whether attended or unattended, regardless of loading or unloading in the public right-of-way within METRO facilities, or other transit/rail/Parking Facilities in such a manner where the vehicle is parked in the direction of opposing traffic. Violating vehicle(s) will be towed at registered owner’s expense immediately.

8-05-220 Blocking Street or Access
A vehicle shall not be parked, whether attended or unattended, upon any traffic or travel lane, or alley where the roadway is bordered by adjacent curbs which is open to the public, whether bordered by curbs or not, unless no less than eight feet (8’) of the width of the paved or improved or main traveled portion of such traffic, travel lane or alley opposite such parked vehicle is left clear or unobstructed for the free passage of other vehicles. Violating vehicle(s) will be towed at registered owner’s expense immediately.

8-05-230 Parking Special Hazard
At any place for a distance not to exceed one hundred feet (100’) where METRO finds that parking would unduly hamper the free flow of traffic, resulting in a special traffic hazard, or endanger public health or safety, METRO shall place appropriate signs or markings prohibiting such parking.

8-05-240 Illegal Parking at Fire Hydrant
A vehicle shall not be parked within fifteen feet (15’) of a fire hydrant along any unmarked curb or in front of or as prohibited by section 22514 of the CVC or by any other state law. Violating vehicle(s) will be towed at registered owner’s expense.

8-05-250 Illegal Parking at Assigned / Reserved Spaces
Whenever any vehicle parking space is assigned for the exclusive use of the occupant of any building, whether residential, commercial or industrial, which parking space is within such building or elsewhere, and at, in or near such parking space there is a legible sign stating either that such space is exclusively assigned, or that parking is prohibited, or both, a person, other than the person to whom such parking space is assigned, shall not park any vehicle in such parking space except with the permission of the person to whom such parking space is assigned.

8-05-260 Illegal Parking at Taxicab Stands
The use of taxicab stand or stands shall be limited exclusively to vehicles that display a taxicab vehicle permit by METRO pursuant to Chapter 8 and attended by a driver in possession of a valid taxi drivers permit issued by the METRO. No person shall park, stop, or stand any attended or unattended vehicle in METRO taxicab stand except as provided in this section.

8-05-270 Illegal Parking at/ adjacent to a Landscape Island or Planter
A vehicle or vehicle other than Automobile shall not be stopped, parked or otherwise left standing whether attended or unattended except in compliance with a traffic sign or signal or direction of a police officer, at or adjacent to a landscape island or planter.

8-05-280 Transient, Daily or Preferred Monthly Parking Permits
Parking permits for transient, daily and monthly parking shall be issued by METRO. METRO shall be responsible for establishing policies, administering procedures and disseminating information regarding the distribution of parking permits for parking in METRO Parking Facilities.

Preferred Parking is an optional program that secures a patron a parking space prior to a specified time according to signage. All spaces become available to the public after the specified time according to signage. Spaces are available on a first come first serve basis.

The number of permits to be issued shall be determined by the parking demand and conditions within each parking facility. Parking permits shall not be issued to any person who has outstanding parking citations.

Permittee shall obey all rules of the parking permit program. All verified parking permits must be current and valid and consistent with the license plate in parking program record. Failure to obey such rules will result in the termination or denial of a permit.

Any of the acts described below shall be a violation of this section which maybe cited pursuant to section 8-07-010.

a. Failure to properly register vehicle license plate information as instructed by the permit parking terms and conditions.

b. Parking in a monthly permit parking space without a monthly permit.

c. More than one vehicle using the same permit at the same time.

d. Temporary Permits – Place the temporary permit on the dashboard on the driver’s side of the vehicle. The entire permit must be clearly visible to compliance officers.

8-05-290 Posting Signs in Preferred Permit Parking Area
a. METRO may cause appropriate signs to be erected in METRO Parking Facilities, indicating prominently thereon the parking limitation, period for its application, and vehicles with valid permits shall be exempt from the limitations.

b. If preferred permit parking is allowed in partial areas of a parking lot or parking facility, signs shall be posted only on the selected spaces or portions of a parking lot, parking facility within the prescribed METRO Facility.

c. A parking permit shall not guarantee or reserve to the holder thereof a parking space within a parking lot or parking facility.

d. A vehicle on which a valid license plate is registered as a monthly permit holder shall be permitted to stand or be parked in the authorized parking lot, parking facility or designated area within the parking lot or parking facility within the limits of the parking permit program. Except as provided below, all vehicles parking within a permit designated area or parking lot or parking facility shall be subject to the parking restrictions and penalties as provided in this Chapter.

8-05-300 Exemption of Certain Vehicles to Permit Restrictions
No person shall, without a permit therefore, park or leave standing any vehicle trailer in a designated parking permit area or parking lot, parking facility in excess of the parking restrictions authorized pursuant to this Chapter, except for the following:

a. Repair, maintenance, refueling, utility, or delivery vehicle providing services to METRO within the METRO Facility with METRO’s prior written consent.

b. Emergency vehicles

8-05-310 Permit Penalty Provisions
a. Unless exempted by the provisions of this Chapter, no person shall stand or park a vehicle in any designated permit parking area, parking lot, or parking facility established pursuant to this Chapter, without a valid permit.

b. No person shall copy, produce or create facsimile or counterfeit a parking permit, nor shall any person use or display a counterfeited parking permit.

c. No person who has been issued a parking permit for a specific designated area, lot or facility shall use the permit in another area, lot, or facility.

d. No person shall alter, deface, or intentionally conceal an expiration date on the face of a parking permit which is displayed in a vehicle parked on a METRO Facility.

e. A violation of this section shall result in the revocation of the parking permit and rights in any METRO Parking Facilities, which is also punishable by an administrative fine established by the Parking Rates and Permit Fee Resolution adopted by the METRO Board. METRO also reserves the rights to refer the case to local law enforcement.

8-05-320 Expired Meter or Pay Station
a. Deposit of Fees Required. A person shall be required to deposit the proper fee for occupying a parking metered /pay station space at a charge set in METRO’s fee resolution during the posted hours and days of operation.

b. Parking Lot Requirements when Meters or Pay Station Installed. A person shall not park any vehicle on any parking lot, parking facility or public right of way maintained or operated by METRO on which a parking meter or multi-space pay machine is installed at any time without paying the posted and adopted parking fees.

8-05-330 Parking Facilities Cleaning, Maintenance and Capital Projects
No vehicular parking shall be permitted at specific locations in any METRO Parking Facilities during posted hours to allow for routine cleaning, maintenance and capital project implementation.

8-05-340 Electric Vehicle Parking Spaces
METRO has established Electric Vehicle (EV) Charging Station Spaces in Parking Facilities for use by Electric, Clean Fuel, and Hybrid vehicles. No person shall park or leave standing vehicles or vehicles other than Automobiles in EV spaces except as follows:

a. EV spaces must be signed or marked for EV charging purposes only.

b. Electric Vehicles must be connected to charging station equipment and/or in the process of charging while parked in EV Charging Station Spaces.

c. Non-Electric Vehicles shall not park in EV Charging Station Spaces at any time.

d. Electric Vehicles may only use designated EV Charging Station Spaces for charging vehicles. No other source of vehicle charging will be allowed at METRO facilities.

When not charging, Electric, Clean Fuel, and Hybrid Vehicles may park in any designated parking space at METRO facilities.

8-05-350 Parking on Sidewalk/ Parkway
No vehicular parking shall be permitted on any portion of a sidewalk, nor shall any portion of a vehicle be parked in such a manner to overhang or encroach onto any portion of the sidewalk or parkway. Violating vehicle(s) will be towed at registered owner’s expense immediately. METRO is authorized by CVC section 21113 and CVC section 22651 to remove a vehicle found to have been parked in violation.

8-05-360 Areas Adjacent to Schools
Whenever METRO finds that parking on METRO property adjacent to any school property would unduly hamper the free flow of traffic or otherwise constitute a traffic hazard, appropriate signs or markings prohibiting such parking on METRO property shall be posted.

8-05-370 Peak Hour Traffic Zones
Whenever METRO finds that traffic congestion is such that the movement or flow of traffic may be improved by the elimination of parking on METRO property during certain peak travel times, signs prohibiting the stopping, standing or parking of vehicles shall be posted. No vehicle shall park or be left standing a vehicle where a sign indicating a peak hour traffic zone has been posted. Vehicles in violation shall be cited and/or towed whenever the parking of vehicles constitutes a traffic hazard or impedes the free flow of traffic, or both.

8-05-380 Parking Prohibition for Vehicles Over Six Feet High, Near Intersections
Whenever METRO finds that the parking of vehicles, with a height of six feet (6’) or more, within one hundred feet (100’) of an intersection, creates a visibility limitation resulting in a potential traffic hazard, METRO shall erect signs or markings stating that the parking of vehicles with a height of six feet (6’) or more is prohibited within one hundred feet (100’) of an intersection.

8-05-390 Interim Parking Regulations
METRO can temporarily waive existing or establish new parking regulations in order to accommodate or to mitigate the impacts of construction projects in the vicinity of the parking lot, parking facility.

8-05-400 Car Share, Vanpool, Bike share, or Micro Mobility Vehicle Authorization Required
No Vehicle or vehicle other than Automobile shall be stopped, parked or left standing any vehicle in a place or a parking space designated for the exclusive parking of Car Share, Vanpool, Bike share, or Micro Mobility vehicles participating in the METRO Car Share, Vanpool, Bike share or Micro Mobility Vehicle Program, unless the Vehicle obtained authorization as a METRO Car Share, Vanpool, Bike share or Micro Mobility Vehicle Program participant and registered as directed by METRO.

A Licensed Operating Company is responsible for securing approval and obtaining an Operating License Agreement from METRO prior to the deployment, parking, and storage of Car Share, Vanpool, Bike share, or Micro Mobility vehicles on, within, or adjacent to METRO Parking Facilities and METRO ROW, and properties.

Car Share, Vanpool, Bike share, and Micro Mobility vehicles may be parked or stored on METRO Parking Facilities and METRO ROW only in areas made available and designated specifically for Car Share, Vanpool, or Micro Mobility vehicle parking.

8-05-410 Speed Limit
METRO speed limit is five (5) miles per hour in all parking areas, access roads and drives unless otherwise posted.

8-05-420 Vehicle Access
Operating a vehicle on sidewalks, mall, lawns, or any surface not specifically designated as a road, street, highway or driveway is prohibited.

8-05-430 Penalty for Non-Compliance
Unless exempted by the provisions of this part, no vehicle shall be parked in violation of any parking restrictions established pursuant to this section. Except as provided in Chapter 8-05-100 paragraph (b), a violation of this section may result in the revocation of the parking permit and rights at any METRO Parking Facilities, which is also punishable by METRO’s administrative fine schedule for parking violations. METRO may also refer the case to the local law enforcement.

Any vehicle with more than three (3) outstanding parking citations will be towed away at the registered owner’s expense. All administrative fines and penalties must be paid and obtain applicable law enforcement agency clearance prior to release of the towed vehicle in addition to tow fees.

8-05-440 Accessible Parking Spaces Designated for Vehicle Operators with Disabilities
Parking in accessible spaces designated for vehicle operators with disability is restricted to those individuals who have secured an authorized disabled license plate or disabled placard pursuant to CVC section 5007, 22511.55 or 22511.59 that is currently in effect. No vehicle or vehicle other than Automobiles shall be stopped, parked or left standing in a parking stall or space in a METRO parking facility that has been designated as parking for Vehicle operators with a disability in the manner required by CVC section 22507.8. In order for a Vehicle to be parked in a designated accessible parking space, disabled parking placards must not be expired and must be properly displayed. Parking is prohibited in any area adjacent to a parking stall or space designated for disabled persons or disabled veterans that is marked by crosshatched lines or space identified as for the loading and unloading of Vehicles parked in such stall or space.

Vehicle operators with a disability are not exempt from the payment of fees for parking a Vehicle on METRO Facility. METRO reserves the right to adopt or amend the disabled parking pricing policy at all METRO Facilities. However, vehicle operators with a disability shall not be charged more than the established parking fees listed for all parking spaces. Valid out of state disabled placards will be accepted at METRO parking facilities.

The number and dimension of accessible parking spaces and van-accessible parking spaces are determined by ADA guidelines and specifications.

8-05-450 Transit Ridership Requirements
METRO Parking Facilities are for transit patrons only. Patron’s utilizing METRO Parking Facilities must have a ridership transaction, riding transit via a METRO TAP card, within 96 hours use of METRO parking facility and/or payment of parking fee unless otherwise stated within this ordinance. All alternative and non-transit use of METRO parking facilities must be authorized by METRO Parking Management.

Chapter 8-07 Vehicles Other Than Automobiles

8-07-010 Authority to Create Vehicle Regulations
The METRO Board of Directors is authorized pursuant to section 21113 of the CVC to set forth conditions and regulations pertaining to the operation and parking of vehicles other than Automobiles, including but not limited to bicycles, motorcycles, and Micro Mobility Vehicles, upon METRO property.

All rules and regulations of the CVC shall apply to vehicles other than Automobiles operated on METRO Facilities. All vehicles other than Automobiles must meet the equipment requirements of the CVC, including brakes, lights and reflectors, and shall obey all regulations stated in the Ordinance and shall be regarded in the same manner as Automobiles. . Vehicles other than Automobiles shall comply with all applicable federal, state, and local laws.

8-07-020 Enforcement
This Chapter may be enforced by verbal or written warnings, administrative citations, fines vehicle towing and suspension or expulsion from METRO Facilities. Violations by METRO employees may also result in corrective or disciplinary action. Any appeal arising from the enforcement of this Chapter should be reported to METRO Transit Court, or as otherwise directed.

METRO shall adopt, amend, or abolish a rule or regulation that is not consistent with this ordinance or state law, to accomplish objectives that are consistent with this ordinance. Prior to the adoption of any rule or regulation, METRO shall give 30 days’ notice of any proposed rule to be adopted, amended, or abolished to the public.

8-07-030 Bicycles at METRO Facilities
1. General Rules for Bicycles at METRO Facilities

a. All users :

i. Shall not operate bicycles when entering transit vehicle lanes (bus lanes), transit platform areas, or onboard METRO transit vehicles.

ii. Must yield to pedestrians and use bicycle lanes when available, per CVC 21207.5 and 21209.

1. If a bicycle lane is not available, users shall maintain two feet distance from all pedestrians.

iii. Not ride against the direction of traffic per CVC 21202.

iv. Are prohibited from operating or engaging in commercial activity on METRO property or within a METRO facility without METRO approval.

b. Obey all state and city traffic laws and signs per CVC 21206 and 21225 and operate the device for its intended purpose and in a safe manner. Users shall not use any wheeled device unsafely that could cause harm or injury to the user or other patrons.

c. METRO shall not be liable for any loss, theft, fire or damage of a bicycle or any personal property attached thereto for any bicycle left, parked or stored on METRO Facilities or METRO ROW, regardless of whether the bicycle was in an area designated for bicycle parking.

2. Operation and Parking of Bicycles at METRO Facilities

a. Bicycles shall be parked or stored on METRO Facilities or METRO ROW only in areas designed for bicycle parking. These areas include, but not limited to, bike racks, bike lockers, or enclosed rooms with controlled access, or where signage designates the space as a bicycle parking area.

b. Bicycles parked in designated parking areas may not extend into the landscape and may not be parked anywhere that interferes with the maintenance of landscaped or lawn areas or blocks any road or passageway.

3. Removal of Bicycles at METRO Facilities

a. METRO may cause bicycles to be removed or relocated under any of the following circumstances:

Bicycle is secured to any item other than a bicycle rack or infrastructure designed for parking bicycles.

Prevents use of available vehicle parking spaces, vehicular travel lane, or bike lane.

Poses a hazard or impedes pedestrian access per CVC 21235 including an ADA parking space or ADA access.

Has been reported stolen and verified by the Agency.

Appears to be abandoned.
a. A bicycle is considered abandoned if it remains in the same position for more than 72 hours and shows signs of neglect including but not limited to, deflated tires, missing wheels, and other parts.
b. If a locking device must be detached to remove a bicycle, METRO may remove the securing mechanism, using whatever reasonable means are necessary. METRO is not responsible for any damage to the locking device or for its replacement METRO or METRO authorized enforcement agencies’ personnel may attach on to an abandoned bicycle a notice identifying the condition of the bicycle and the removal date.

Removed bicycles may be recovered with proof of ownership after required fees are paid within 30 days; before they are released.
a. Removed bicycles are held for a minimum of 30 days, after which time the bicycle owner is presumed to have relinquished legal title; these bicycles are disposed of in accordance with METRO policy.

8-07-040 Motorcycles at METRO Facilities

General Rules at METRO Facilities
a. All users shall:
i. Wear helmets per CVC 27803.
ii. Obey all state and city traffic laws and signs per CVC 21206 and 21225 and operate the device for its intended purpose and in a safe manner. Users shall not use any wheeled device unsafely that could cause harm or injury to the user or other patrons.
b. Motorcycles shall pay as required when parking on METRO Facilities to the same extent as an Automobile would be required.
c. METRO shall not be liable for any loss, theft, fire or damage of a motorcycle or any personal property attached thereto for any motorcycle left, parked or stored on METRO Facilities, regardless of whether the motorcycle was in an area designated for motorcycle parking.
2. Operation and Parking of Motorcycles at METRO Facilities
a. Motorcycles shall park in designated motorcycle parking spaces, if available, or within a parking space designated for automobiles.
b. Motorcycles parked in designated parking areas may not extend into the landscape and may not be parked anywhere that interferes with the maintenance of landscaped or lawn areas or blocks any road or passageway.
c. Motorcycles are prohibited from operating on bicycle pathways, sidewalks, or ROW reserved for bicycles.
d.Motorcycles may be cited or towed for the same reasons as automobiles in violation of any regulations stated in this ordinance.
3. Removal of Motorcycles at METRO Facilities
a. METRO may cause motorcycles to be removed, relocated, or towed under any of the following circumstances:

i. Parking in tow away zones, such as disabled, reserved, and no parking areas.
ii. Parking in emergency/fire access lanes.
iii. Parking on any surface not specifically marked for parking of motor vehicles such as, but not limited to: lawns, open spaces, sidewalks, plazas, unmarked curbs, roadways, drive aisles, and bikeways.
iv. Parking or standing longer than seventy-two (72) consecutive hours without authorized permit in the same location.

8-07-050 Micro Mobility Vehicles (Including Motorized Bicycles and Electric Bicycles) at METRO Facilities

1. General Rules for Micro Mobility Vehicles at METRO Facilities

a. Riders shall cease operations and dismount Micro Mobility Vehicles when entering transit vehicle lanes (bus lanes), transit platform areas, bus zone, Los Angeles Union Station concourse, or onboard METRO transit vehicles.

b. Riders shall yield to pedestrians and use bicycle lanes when available, per CVC 21207.5 and 21209. If a bicycle lane is not available, users shall maintain a two (2) foot distance from pedestrians.

c. Riders are prohibited from riding against the direction of traffic per CVC 21202.

d. Riders are required to comply with all laws adopted by the State of California and local municipalities governing Micro Mobility Vehicles including, but not limited to those posted on signs per CVC 21206 and 21225 to insure and promote the operation of the Micro Mobility Vehicle in the manner to which it was intended.

e. For the protection of health and safety of the rider and the public at large, riders shall obey no ride and no parking zones, to which METRO reserves the right to designate on METRO Parking Facilities and METRO ROW at its sole discretion at any time.

f. METRO shall not be liable for any loss, theft, fire or damage of a Micro Mobility Vehicle or any personal property attached thereto for any Micro Mobility Vehicle left, parked or stored on METRO Parking Facilities, regardless of whether the Micro Mobility Vehicle was in an area designated for Micro Mobility Vehicle parking.

g. Micro Mobility Vehicles that are incorrectly parked and/or are observed littering METRO property and METRO ROW will not be considered a Lost and Found article, and may be subject to removal, relocation, or impoundment in addition to any penalties incurred.

2. Operation and Parking of Micro Mobility Vehicles at METRO Facilities

a. Micro Mobility Vehicles shall be parked upright in Micro Mobility parking spaces designated by METRO and in a manner that allows clear travel in the right of way without impediments to the boarding or departure of transit users.

b. Micro Mobility Vehicles shall be prohibited from operating on any METRO transit platform, METRO vehicle travel lane, or onboard any METRO transit vehicle.

c. Micro Mobility Vehicles are strictly prohibited from parking, standing, stopping, or terminating rides in ADA parking spaces or areas marked for ADA access or path of travel.

d. Micro Mobility Vehicles are strictly prohibited from parking, standing, stopping or terminating rides on any METRO transit platform, METRO vehicle travel lane or ROW, or onboard any METRO transit vehicle.

3. Enforcement of Licensed and Unlicensed Micro Mobility Vehicles at METRO Facilities

a. Notwithstanding sections 8-0-050(2)(b)(c)(d) Licensed Operating Companies shall receive electronic e-mail notification from METRO to rectify Micro Mobility Vehicles parked in violation within two (2) hours of the time of notification. The two (2) hour notification shall apply explicitly to Licensed Operating Companies in good standing. The two (2) hour notification shall be limited to properties covered in the license agreement to which a monthly license fee is paid by the Licensed Operating Company. Licensed Operating Companies in violation of sections 8-07-050(2)(a) that have not remedied the specified violation within two (2) hours or are in violation of sections 8-07-050(2)(b)(c)(d) shall be subject to METRO’s Permit Fee Resolution.

b. Unlicensed Operating Companies in violation of sections 8-0-050(2)(a) through (d) shall not be entitled to receive electronic e-mail notification from METRO to rectify Micro Mobility Vehicles parked in violation within two (2) hours. Unlicensed Operating Companies shall be immediately subject to METRO’s Permit Fee Resolution and removal from Metro property. Unlicensed Operating Companies with unpaid violations shall be invoiced monthly.

4. Removal of Micro Mobility Vehicles at METRO Facilities

a. METRO may cause Micro Mobility Vehicle to be removed, relocated, or towed under any of the following circumstances:

i. Has been reported by the Licensed Operating Company for any reason.

ii. Poses a hazard or impedes pedestrian access, per CVC 21235, including ADA vehicle parking space or ADA access.

iii. Prevents use of available vehicle parking spaces, vehicular travel lane, or bike lane.

iv. Is not parked in the defined parking space.

v. Unauthorized and Unlicensed Operating Company Micro Mobility Vehicle operations conducted on METRO property or on or within a METRO parking facility or METRO ROW without approval.

vi. Any Licensed or Unlicensed Operating Company with outstanding invoices in excess of thirty (30) days

Chapter 8-09 Parking Citations

This Chapter shall be known as the “Parking Citation Processing Ordinance” of METRO.

8-09-010 Authority to Contract with Outside Agencies

METRO may issue and/or process parking citations and notices of delinquent parking violations, or it may enter into a contract with a private parking citation agency, or with another city, county, or other public issuing Agency.

Any contract entered into pursuant to this section shall provide for monthly distribution of amounts collected between the parties, except amounts payable to the County pursuant to Chapter 09 (commencing with section 76000) of Title 8 of the California Government Code, or the successor statutes thereto, and amounts payable to the METRO pursuant to CVC section 4763 or the successor statute thereto.

METRO’s Board of Directors or Chief Executive Officer shall designate the officers, employees or law enforcement contractors who shall be authorized to issue notices of violation and citation and any requisite training for such persons.

8-09-020 Appeal Review Process

The agency may review appeals or other objections to a parking citation pursuant to the procedures set forth in METRO’s Administrative Code.

a. A person who violates any provision of the Title 8 may, within twenty-one (21) days of the issuance of such notice of violation, request an initial review of the notice of violation by METRO. The request for review may be made in writing, by telephone or in person. There shall be no charge for this review. If following the initial review METRO is satisfied that the violation did not occur, or that extenuating circumstances exist, and that the dismissal of the notice of violation is appropriate in the interest of justice, METRO may cancel the notice of violation. METRO shall notify the person requesting the review of the results of the initial review. If the notice of violation is not dismissed, reasons shall be provided for the denial. Notice of the results of the review shall be deemed to have been received by the person who requested the initial review within five (5) working days following the mailing of the decision by METRO.

b. If the Person subject to the notice of violation is not satisfied with the result of the initial review, the Person may no later than twenty-one (21) days following the mailing of the initial review decision request an administrative hearing of the violation. The request may be made by telephone, in person, or by mail. The person requesting the administrative hearing shall deposit with METRO the amount due under the notice of violation for which the administrative review hearing is requested. A person may request administrative review without payment of the amount due upon providing METRO with satisfactory evidence of an inability to pay the amount due. An administrative hearing shall be held within ninety (90) days of the receipt of request for an administrative hearing.

If the Person prevails at the administrative hearing, the full amount of the parking penalty deposited shall be refunded.

c. The administrative hearing shall consist of the following:

1. The person requesting the hearing shall have the choice of a hearing in person or by mail. An in person hearing shall be held within the jurisdiction of METRO, and shall be conducted according to such written procedures as may from time to time be approved by the Chief Executive Officer of METRO or the Chief Hearing Officer. The hearing shall provide an independent, objective, fair and impartial review of the contested violations. METRO will provide an interpreter for the hearing if necessary.

2. The hearing shall be conducted before a hearing officer designated to conduct the review by METRO’s Chief Executive Officer or Chief Hearing Officer. In addition, to any other requirements of employment the hearing officer shall demonstrate those qualifications, training, and objectivity as are necessary and consistent with the duties and responsibilities of the position as determined by METRO’s Chief Executive Officer or Chief Hearing Officer.

3. The person who issued the notice of violation shall not be required to participate in an administrative hearing. The issuing Agency shall not be required to produce any evidence other than the parking citation or copy thereof, photographs taken by citation issuing equipment at the time of the citation (date and time stamped), and information received from the department identifying the registered owner of the vehicle. This documentation in proper form shall be the prima facie evidence of the violation.

The hearing officer’s decision following the administrative hearing may be delivered personally by the hearing officer or may be sent by first class mail.

4. The hearing officer’s decision at administrative review is final except as otherwise provided by law.

If the contestant is not the registered owner of the vehicle, all notices to the contestant required under this section shall also be given to the registered owner by first-class mail.

8-09-030 Procedures of Parking Citations Issuance

Parking citations shall be issued in accordance with the following procedures:

a. If a vehicle is unattended at the time that the parking citation is issued for a parking violation, the issuing officer shall securely attach to the vehicle the parking citation setting forth the violation, including reference to the section of the CVC, the METRO Administrative Code or other parking regulation in the adopted ordinance violated; the date; the approximate time of the violation; the location of the violation; a statement printed on the notice indicating that payment is required to be made not later than twenty-one (21) calendar days from the date of issuance of the parking citation; and the date by which the operation is to deposit the parking penalty or contest the parking citation pursuant to section 8-09-050. The citation shall state the amount of the parking penalty and the address of the agent authorized to receive deposit of the parking penalty.

The parking citation shall also set forth the vehicle license number and registration expiration date, if such date is readable; the last four digits of the vehicle identification number, if the number is readable through the windshield; the color of the vehicle; and, if possible, the make of the vehicle.

The parking citation or copy thereof shall be considered a record kept in the ordinary course of business of the issuing agency and the agency, and shall be prima facie evidence of the facts contained therein.

a. The parking citation shall be served by attaching it to the vehicle either under the windshield wiper or in another conspicuous place upon the vehicle so as to be easily observed by the person in charge of the vehicle upon the return of that person.

b. Once the parking citation is prepared and attached to the vehicle pursuant to paragraph (a), above, the issuing officer shall file notice of the parking violation with the Agency.

c. If during issuance of the parking citation, without regard to whether the vehicle was initially attended or unattended, the vehicle is driven away prior to attaching the parking citation to the vehicle, the issuing officer shall file the notice with the Agency. The Agency shall mail, within fifteen (15) calendar days of issuance of the parking citation, a copy of the parking citation to the registered owner of the vehicle.

d. If within twenty-one (21) calendar days after the parking citation is issued, the issuing agency or the issuing officer determines that, in the interests of justice, the parking citation should be canceled, the issuing agency shall cancel the citation, or, if the issuing agency has contracted with the a agency, shall notify the agency to cancel the parking citation. The reason for the cancellation shall be set forth in writing.

e. If after the copy of the notice of parking violation is attached to the vehicle, the issuing officer determines that there is incorrect data on the notice, including but not limited to the date or time, the issuing office may indicate in writing, on a form attached to the original notice, the necessary correction to allow for the timely entry of the notice on the agency’s data system. A copy of the correction shall be mailed to the registered owner of the vehicle.

Under no circumstances shall a personal relationship with any public official, officer, issuing officer, or law enforcement Agency be grounds for cancellation of a citation. Initial Review and Hearing shall only be candidates by a Person who has no close personal or financial relationship with the Person cited.

f. If an agency makes a finding that there are grounds for cancellation as set forth in the METRO Administrative Code, or pursuant to any other basis provided by law, then the finding or findings shall be filed with the agency, and the parking citation shall be canceled pursuant to subsection (c)(3) of section 8-09-120.

8-09-040 Parking Administrative Penalties

a. Administrative penalties shall initially be established by resolution of the METRO Board and amended throughout to the extent delegated to the Chief Executive Officer or Chief Hearing Officer.

b. Administrative penalties received by METRO shall accrue to the benefit of METRO.

8-09-050 Parking Penalties Received by Date Fixed – No Contest / Request to Contest

If the parking penalty is received by the Agency and there is no contest by the date fixed on the parking citation, all proceedings as to the parking citation shall terminate.

If the operator contests the parking citation, the Agency shall proceed in accordance with section 8-09-020.

8-09-060 Parking Penalties Not Received by Date Fixed

If payment of the parking penalty is not received by METRO by the date fixed on the parking citation, the agency shall deliver to the registered owner a notice of delinquent parking violation pursuant to section 8-09-110.

Delivery of a notice of delinquent parking violation may be made by personal service or by first class mail addressed to the registered owner of the vehicle as shown on the records of the department.

8-09-070 Notice of Delinquent Parking Violation – Contents

The notice of delinquent parking violation shall contain the information required to be included in a parking citation pursuant to section 8-09-030. The notice of delinquent parking violation shall also contain a notice to the registered owner that, unless the registered owner: (a) pays the parking penalty or contests the citation within twenty-one (21) calendar days from the date of issuance of the parking citation, or (b) within fourteen (14) calendar days after the mailing of the notice of delinquent parking violation or completes and files an affidavit of non-liability that complies with section 8-09-90 or section 8-09-100, the vehicle registration shall not be renewed until the parking penalties have been paid. In addition, the notice of delinquent parking violation shall contain, or be accompanied by, an affidavit of non-liability and information of what constitutes non-liability, information as to the effect of executing an affidavit, and instructions for returning the affidavit to the issuing agency.

If the parking penalty is paid within twenty-one (21) calendar days from the issuance of the parking citation or within fourteen (14) calendar days after the mailing of the notice of delinquent parking violation, no late penalty or similar fee shall be charged to the registered owner.

8-09-080 Copy of Citation upon Request of Registered Owner

a. Within fifteen (15) calendar days of request, made by mail or in person, the agency shall mail or otherwise provide to the registered owner, or the registered owner’s agent, who has received a notice of delinquent parking violation, a copy of the original parking citation.

The issuing agency may charge a fee sufficient to cover the actual cost of copying and/or locating the original parking citation, not to exceed two dollars ($2.00) per page. Until the issuing or agency complies with a request to provide a copy of the parking citation, the agency may not proceed to immobilize the vehicle merely because the registered owner has received five (5) or more outstanding parking violations over a period of five (5) or more calendar days.

b. If the description of the vehicle on the parking citation does not substantially match the corresponding information on the registration card for that vehicle, the agency shall, on written request of the operator, cancel the notice of the parking violation.

8-09-090 Affidavit of Non-liability – Leased or Rented Vehicle

A registered owner shall be released from liability for a parking citation if the registered owner files with the agency an affidavit of non-liability in a form satisfactory to METRO and such form is returned within thirty (30) calendar days after the mailing of the notice of delinquent parking violation together with proof of a written lease or lessee and provides the operator’s driver’s license number, name and address.

8-09-100 Affidavit of Non-liability – Sale

A registered owner of a vehicle shall be released from liability for a parking citation issued to that vehicle if the registered owner served with a notice of delinquent parking violation files with the agency, within thirty (30) calendar days of receipt of the notice of delinquent parking violation, an affidavit of non-liability together with proof that the registered owner served with a notice of delinquent parking violation has made a bona fide sale or transfer of the vehicle and has delivered possession thereof to the purchaser prior to the date of the alleged violation. The agency shall obtain verification from the department that the former owner has complied with the requirements necessary to release the former owner from liability pursuant to CVC section 5602 or the successor statute thereto.

If the registered owner has complied with CVC section 5602 or the successor statute thereto, the agency shall cancel the notice of delinquent parking violation with respect to the registered owner.

If the registered owner has not complied with the requirement necessary to release the owner from liability pursuant to CVC section 5602, or the successor statute thereto, the agency shall inform the registered owner that the citation must be paid in full or contested pursuant to section 8-09-050. If the registered owner does not comply, the agency shall proceed pursuant to section 8-09-060.

8-09-110 Collection of Unpaid Parking Penalties

Except as otherwise provided below, the agency shall proceed under subsection (a) or subsection (b), but not both, in order to collect an unpaid parking penalty:

a. File an itemization of unpaid parking penalties and other related fees with the California Department of Motor Vehicle collection unit pursuant to CVC section 4760 or the successor statute thereto.

b. If more than four hundred dollars ($400.00) in unpaid parking penalties and other related fees have been accrued by any one registered owner or the registered owner’s renter, lessee or sales transferee, proof thereof may be filed with the court which has the same effect as a civil judgment. Execution may be levied and such other measures may be taken for the collection of the judgment as are authorized for the collection of unpaid civil judgments entered against a defendant in an action against a debtor.

The agency shall send notice by first-class mail to the registered owner or renter, lessee, or sales transferee indicating that a civil judgment has been filed and the date that the judgment shall become effective. The notice shall also indicate the time that execution may be levied against that person’s assets, that liens may be placed against that person’s property, that the person’s wages may be garnished, and that other steps may be taken to satisfy the judgment. The notice shall also state that the agency will terminate the commencement of a civil judgment proceeding if all parking penalties and other related fees are paid prior to the date set for hearing. If judgment is entered, then the Agency may file a writ of execution or an abstract with the court clerk’s office identifying the means by which the civil judgment is to be satisfied.

If a judgment is rendered for the agency, that agency may contract with a collection agency.

The agency shall pay the established first paper civil filing fee at the time an entry of civil judgment is requested.

c. If the registration of the vehicle has not been renewed for sixty (60) calendar days beyond the renewal date, and the citation has not been collected by the department pursuant to CVC section 4760, or the successor statute thereto, then the agency may file proof of unpaid penalties and fees with the court which has the same effect as a civil judgment as provided above in section 8-09-110 (a).

d. The agency shall not file a civil judgment with the court relating to a parking citation filed with the Agency unless the agency has determined that the registration of the vehicle has not been renewed for sixty (60) calendar days beyond the renewal date and the citation has not been collected by the Agency pursuant to CVC section 4760 or the successor statute thereto.

8-09-120 Obligation of Agency Once Parking Penalty Paid

If the operator or registered owner served with notice of delinquent parking violation, or any other person who presents the parking citation or notice of delinquent parking violation, deposits the penalty with the person authorized to receive it, the agency shall do both of the following:

Upon request, provide the operator, registered owner, or the registered owner’s agent with a copy of the citation information presented in the notice of delinquent parking violation. The agency shall, in turn, obtain and record in its records the name, address and driver’s license number of the person actually given the copy of the citation information.
Determine whether the notice of delinquent parking violation has been filed with the department or a civil judgment has been entered pursuant to section 8-09-110 (b).

a. If the agency receives full payment of all parking penalties and other related fees and the agency neither files a notice of delinquent parking violation nor entered a civil judgment, then all proceedings for that citation shall cease.

b. If a notice of delinquent parking violation has been filed with the department and has been returned by the department pursuant to the provisions of the CVC and payment of the parking penalty has been made, along with any other related fees, then the proceedings for that citation shall cease.

c. If the notice of delinquent parking violation has been filed with the department and has not been returned by the department, and payment of the parking penalty along with any other fees applied by either the department or the agency or both have been made, the agency shall do all of the following:

1. Deliver a certificate of payment to the operator, or other person making payment;

2. Within five (5) working days transmit payment information to the department in the manner prescribed by the department;

3. Terminate proceedings on the notice of delinquent parking violation;

4. Deposit all parking penalties and other fees as required by law.

8-09-130 Deposit of Parking Penalties with METRO

All parking penalties collected, including process services fees and costs related to civil debt collection, shall be deposited to the account of the agency, and then remitted to METRO, if METRO is not also the agency.

If METRO is not the agency, then METRO shall enter into an agreement with the agency for periodic transfer of parking citation receipts, along with a report setting forth the number of cases processed and the sums received.

8-09-140 Bailment Schedule

METRO shall adopt a penalty schedule for parking violation penalties and administrative penalties and any necessary additional procedures in furtherance of enforcement of this Code. The schedule and any procedures deemed necessary shall be subject to the approval of the Chief Executive Officer. The Schedule shall be deposited and maintained at all times by the METRO Transit Court for use and examination by the public.

Chapter 8-11 Removal of Vehicles

8-11-010 Towing and Impounding Vehicles

METRO may remove, tow or impound vehicles and vehicles other than Automobiles in accordance with CVC section 22650 et seq., including but not limited to vehicles and vehicles other than Automobiles that:

a. Have three or more outstanding (unpaid) METRO parking violations.

b. Have five or more outstanding (unpaid) parking violations from any agency in the State.

c. Display lost, stolen, altered, counterfeit, or unauthorized permits.

d. Have expired vehicle registration (more than six months), or have no license plates or other evidence of registration displayed.

e. Park in tow away zones, such as disabled, reserved and no parking areas.

f. Park in emergency/fire access lanes.

g. Park on any surface not specifically marked for parking of motor vehicles, such as, but not limited to: lawns, open spaces, sidewalks, plazas, unmarked curbs, roadways, drive aisles, and bikeways.

h. Park or are left standing longer than seventy-two (72) consecutive hours without authorized permit in the same location.

8-11-020 Post-storage Hearing

a. Whenever METRO directs removal of a vehicle pursuant to this Chapter, the vehicle’s registered and legal owners of record, or their agents, will be provided an opportunity for a post storage hearing to determine the validity of the storage.

b. METRO will mail or personally deliver a notice of the storage to the registered and legal owners within 48 hours, excluding weekends and holidays, and shall include all of the following information:

The name, address, and telephone number of the agency providing the notice.
The location of the place of storage and description of the vehicle, which shall include, if available, the name or make, the manufacturer, the license plate number, and the mileage.
The authority and purpose for the removal of the vehicle.
A statement that, in order to receive their post storage hearing, the owners, or their agents, shall request the hearing in person, writing, or by telephone within ten (10) days of the date appearing on the notice.

c. The post storage hearing shall be conducted within forty-eight (48) hours of the request, excluding weekends and holidays. METRO may authorize its own officer or employee to conduct the hearing if the hearing officer is not the same person who directed the storage of the vehicle.

d. Failure of either the registered or legal owner, or his or her agent, to request or to attend a scheduled hearing shall satisfy the post storage hearing requirement.

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How to Pay

Joe A Simpson Jr — Thu, 09 Dec 2021 22:13:46 +0000

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TAP is a reloadable fare card that offers the most convenient and flexible way to pay your fare on Metro bus and rail. It is also valid for travel with 25 transit agencies across LA County. Load, Tap and Go! Learn how to TAP.

How to buy a TAP card

A TAP card costs $2 plus fare and includes transfers to Metro rail and bus. For additional TAP questions please visit taptogo.net or call 866.TAPTOGO (866.827.8646).

Buy a regular TAP card
Get the TAP app to pay your fare and manage your TAP account, available in the App Store and Google Play
Reload, check your balance + expiration date of your TAP card
Register your TAP card by calling 866.TAPTOGO (866.827.8646) for:
- Balance protection: If your card is lost or stolen you can recover the balance and transfer it to a new card.
- Ability to transfer a remaining balance from one TAP card to another
- Consolidation of remaining balances from several TAP cards to one

Where to buy/reload a TAP card

Online at taptogo.net
On the TAP app, available in the App Store and Google Play
By phone at 866.TAPTOGO (866.827.8646)
At over 450 TAP Vendor Locations
At TAP Vending Machines located at all Metro Rail, J (Silver) and G (Orange) Line stations

Pay with Cash

Exact change is accepted on buses that do not have All-Door Boarding. Transfers are not included.

To ride Metro Rail, you must pay with a TAP card.

Alert Metro tokens are no longer accepted as payment.

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Metro Small Employer Pass (SEP) Program

Julie Gutierrez — Thu, 27 May 2021 22:00:16 +0000

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Metro’s Small Employer Pass Program is a reduced cost annual fare program option for small to medium-sized businesses within LA County.

Overview

Your 2026 SEP Continued Participation enrollment is only a few steps away

Submit to Metro Commute Services (MCS)

Step 1: Complete Employee Lists.
Step 2: Submit your completed Employee Lists, official payroll report and copies of check stubs (if applicable) to MCS for check-in.
Step 3: Ensure all Add participants have access to complete the Eligible Employee Acknowledgement form.
IMPORTANT: Upon check-in, you will immediately receive an email from MCS that includes the Eligible Employee Acknowledgement web form link and ACK Number. All New add participants must complete the Eligible Employee Acknowledgement web form. Also, at this time, your Metro Representative will begin reviewing your Employee Lists and Official Payroll report. Once approved and finalized you will then receive your SEP Continued Participation Agreement for signature.

Submit to Your Metro Representative

Please note: In order to guarantee your passes will be activated on July 1, 2025, you MUST submit all the necessary forms and payment by 5pm on Thursday, May 22, 2025.

Step 1: Review, sign and submit your SEP Continued Participation Agreement.
Step 2: Prepare and submit “Add” photos for new add participants.
Step 3: Submit completed forms, photos, and payment to your Metro Representative.
If you have any questions, contact your Metro Representative or MCS at 213.922.7983.
Please see “Instructions” tab above for all forms regarding the 2026 SEP Continued Participation.

Instructions

Employee Lists:

The Employee Lists must be typed, not handwritten.
Employee names on the Current Participant list must match names on annual TAP cards.
Complete all 4 (if applicable) Employee Lists for:
- Continued Participants – Lists employees who already have a TAP card and will continue to participate in the SEP program. $5 card fee(s) is not applicable, and photo(s) are not required.
- Adds – Lists new employees that will need a new TAP card. A $5 card fee is applicable. A photo must be submitted and an ACK form must be completed for each new employee receiving a pass.
- Eligible No Pass (ENP) – Utilized to assist employers meet the SEP minimum pass requirement. Employer MUST pay for each ENP employee listed. The $5 card fee is not applicable.
- Non-Participants – Lists employees that will not participate in the SEP program.

New Employee Add Photos:

Submit a JPG format photo for each new employee receiving a pass for the first time.

Photo guidelines:
- Submit a passport style photo.
- Headshots only from the shoulders up.
- JPG file must correspond with employee’s first and last name.
- Email photo(s) along with completed Employee Lists to mcs@metro.net .

Photo Example:

Official Payroll Report:

The most recent official payroll report is required.
Please redact all personal information such as Social Security Numbers and wage information. Payroll reports which contain personal information such as Social Security Numbers and wage information will not be accepted.

SEP Continued Participation Agreement:

Your Agreement will be provided to you by your Metro Representative once your Employee lists and all other required documents have been submitted and approved by LACMTA.

Payment:

Payment amount will be calculated by your Metro Representative.
Credit Card Payment – Online payment instructions and payment link will be emailed to the email address on file from a Customer Service agent with an email address ending in metro.net. Your order will not be processed until payment is received in full by LACMTA.
Check Payment – Make check payable to: Employer Annual Pass Program or LACMTA. Please mail check with forms to the address below.

NOTE: Your SEP Continued Participation Packet will not be submitted for processing until payment is received in full by LACMTA.

Submitting your Final SEP Continued Participation Packet:

SEP packet will not be considered complete until signed Agreement is submitted. You have the option of submitting your fully completed packet by:

Email Your Metro Representative Directly (Only scanned and signed documents will be accepted)

Fax: 213-922-7586

Mail:
Employer Annual Pass Program
Attention: MCS
One Gateway Plaza, 99-12-4
Los Angeles, CA 90012

Your final packet MUST include:

Signed Agreement (once received)
Employee Lists
Official payroll report
Completed the Eligible Employee Acknowledgement Form(s) – Adds Only. (Metro Representative will view online report)
Photos (if applicable)
Copy of check-stubs (if applicable)
Copy of signees driver’s license
Payment

Please only submit once.

Additional Information

Contact Us

Contact the Contract Management team at mcs@metro.net regarding:

Contact information for your Metro Representative
Payment Information

Contact your Metro Representative regarding:

Questions regarding your SEP Continued Participation forms
Amounts due for your SEP Continued Participation

Contact Customer Service at ab@taptogo.net regarding:

New employee pass order status
Issues with existing annual TAP cards

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U-Pass Program

Julie Gutierrez — Thu, 27 May 2021 21:15:39 +0000

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Metro is partnering with a growing number of colleges to offer reduced fare to a broader range of college students. Participating colleges expedite the process by administering the U-Pass enrollment and TAP stickers. Rates will vary depending on each college’s fare subsidy program and will either match the College/Vocational Reduced Fare TAP card rate or provide even greater savings.

What is the U-Pass Program?

The Universal College Student Transit Pass (U-Pass) provides college students of participating schools with greater fare discounts and an expedited activation process that is administered directly on campus. It is good for unlimited rides on all Metro services in LA County, including Metro Rail, Metro Rapid and Express buses, and local buses.

Rates will vary depending on each college’s fare subsidy program and will either match the Metro College/Vocational Reduced Fare TAP card rate or provide even greater savings.
U-Pass TAP sticker is applied to the back of a student’s ID
Schools are only billed for actual boardings @ $0.75/boarding
U-Pass FAQ Students

How you can bring U-Pass to your school?

Participating Schools

Please note that this program is growing. You are encouraged to check back often for the latest information.

	Arizona State University (ASU) Jared Barlow 1111 S. Broadway, Suite 100 Los Angeles, CA 90015 602-543-6464 Jared.Barlow@asu.edu
	California Institute of Technology (Caltech) Todd Swart 515 S Wilson Ave. Pasadena, CA, 91125 626.395.5389 todd.swart@caltech.edu Learn more at the Caltech website.
	California State University Los Angeles (CSLA) Betina Cervantes 5151 State University Drive, Los Angeles, CA 90032 323.343.5277 bcervantes@calstatela.edu Learn more at the CSULA website.
	California State University Northridge (CSUN) John Valadez 18111 Nordhoff Street, Northridge, CA, 91330 818.677.2488 john.e.valadez@csun.edu Learn more at the CSUN website.
	City of Paramount (c/o Long Beach Transit) Ashley Liang 1963 E Anaheim St. Long Beach, CA 90803 562.599.8539 aliang@lbtransit.com
	El Camino Community College Student Development Office 16007 Crenshaw Blvd., Torrance, CA 90506 310.660.3593 ext. 3500 sdo@elcamino.edu Learn more at the El Camino College website.
	International American University Office of Executive Affairs 3440 Wilshire Blvd., 10th Floor Suite 1000 Los Angeles, CA 90010 213.262.3939 adomingo@iau.la
	Long Beach Job Corp - Career Transition Department Nicole Estrada 1903 Santa Fe Avenue, Long Beach, CA 90810 562.491.5180 Estrada.Nicole@jobcorps.org Visit longbeach.jobcorps.gov for more information.
	Los Angeles Job Corp - Career Transition Department Christine Vasquez 1020 S Olive St, Los Angeles, CA 90015 213.743.5111 Vasquez.Christine@jobcorps.org Visit jobcorps.gov for more information.
	Los Angeles Community College District (LACCD) (College Promise Only) Joanna Zimring Towne 770 Wilshire Blvd, Los Angeles, CA 90017 213.891.2175 zimrinjb@email.laccd.edu
	Los Angeles Job Corp - Transportation Services Department Angel Gonzalez 1020 S Olive St, Los Angeles, CA 90015 213.741.5350 Gonzalez.Angel@jobcorps.org Visit losangeles.jobcorps.gov for more information.
	Loyola Marymount University (LMU) Laura Jimenez 1 LMU Drive Suite 1766, Los Angeles CA 90045 310.338.1681 parking@lmu.edu Visit the LMU website for more information.
	Office of the Economic Development Irma Livadic 200 N. Spring Street Los Angeles CA 90012 213.978.0776 irma.livadic@lacity.org
	Occidental College Linda Schraeder 1600 Campus Road M-39, Los Angeles CA 90041 323.259.2561 schraeder@oxy.edu Visit the Occidental College website for more information.
	Pasadena City College (PCC) Rebecca Cobb 1580 E. Colorado Blvd, Pasadena, CA 91106 626.585.7798 rcobb1@pasadena.edu Visit the PCC website for more information.
	Rio Hondo College Russell Castaneda-Calleros 3600 Workman Mill Rd, Whittier, CA 90601 562.463.7268 rcastaneda-calleros@riohondo.edu Visit the Rio Hondo College website for more information.
	University of California, Los Angeles (UCLA) UCLA Transportation 555 Westwood Plaza, Los Angeles, CA 90095 310.794.7433 transportation@ts.ucla.edu Visit the UCLA website for more information.
	University of Southern California (USC) USC Transportation Rideshare Coordinator 620 USC McCarthy Way, Los Angeles, CA 90089 213.740.8529 tsubsidy@usc.edu Student U-Pass USC Transportation

Transit Partners

Additional information on the U-Pass Program:

GradPass

GradPass offers reduced fare for U-Pass riders entering the workforce.

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Human Trafficking Awareness

Antonio Cuevas — Tue, 25 May 2021 23:35:53 +0000

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Ride Metro

Metro is vigilant in supporting awareness by working to prevent incidences of human trafficking on our system.

What to look for

Almost one million people, mostly young girls, are trafficked against their will each year in the U.S. Metro supports awareness campaigns to educate the public on how to identify signs of human trafficking in their communities and how to report it.

A young woman may be a victim of trafficking if she:

Looks fearful or depressed, and is not on her own
Is being closely watched
Does not have possession of her paperwork or money
Shows signs of physical abuse

Human trafficking victims are often transported on buses and trains — that is something that we must all consider and be aware of.

How to report it

If transit riders have any information or suspicious activity to report that they suspect involves human trafficking, please contact Metro Security:

Call: 888.950.SAFE (7233)
Text: 213.788.2777
Use the Transit Watch app for smartphone. With the app, you can include photos or video, and submit a report anonymously. Learn more here.

In case of an emergency, always call 911.

Metro works closely with its law enforcement agencies to remain vigilant in monitoring for suspicious activities such as human trafficking on public transit.

Our employees are trained to report it

We have made are committed to addressing human trafficking on transit by training all of our nearly 10,000 employees and law enforcement contractors on how to identify and report human trafficking incidences. Training is mandatory for employees.

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On the Move Riders Program

Kimberly Sanchez — Mon, 24 May 2021 20:07:41 +0000

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Ride Metro

On the Move Riders Program works to empower older adults with the information and confidence to travel on fixed-route transportation by providing one-on-one and/or group travel training, educational workshops and hosting regional transportation events.

How to Go Metro

Learn how to go Metro by checking out our helpful video below:

How to ride bus and rail

Active Clubs

Gateway Cities

Name/Address	Region
Cerritos Senior Center 12340 South St Cerritos, CA 90703	Gateway Cities
Long Beach Senior Center 1150 E. 4th St Long Beach, CA 90802	Gateway Cities
Weingart Senior Center 5220 Olivia Ave. Lakewood, CA 90712	Gateway Cities

San Fernando Valley

Name/Address	Region
Antelope Valley Senior Center 777 W. Jackman St Lancaster, CA 93534	San Fernando Valley
Burbank Joslyn Adult Center 1301 W. Olive Av Burbank, CA 91506	San Fernando Valley
Porter Ranch	San Fernando Valley
Reseda	San Fernando Valley
Santa Clarita	San Fernando Valley
Sylmar Seniors Contact: Lilly Ortiz	San Fernando Valley
Van Nuys	San Fernando Valley

San Gabriel Valley

Name/Address	Region
Cortez Park Community & Senior Center 25011 E. Cortez St., West Covina, 91791	San Gabriel Valley
City of Glendora 410 E. Dalton Ave., Glendora, CA 91741	San Gabriel Valley
Pasadena Seniors	San Gabriel Valley
Potrero Heights Park Community and Senior Center 8051 Arroyo Dr Montebello, CA 90640	San Gabriel Valley
Walnut Senior Center 21215 La Puente Rd., Walnut, CA 91789	San Gabriel Valley

South Bay

Name/Address	Region
Del Aire Park (Hawthorne)	South Bay
Osher Lifelong Learning Institute @ CSU Dominguez Hills	South Bay
Redondo Beach	South Bay
South Bay Circle of Friends	South Bay

Westside Central

Name/Address	Region
AARP Chapter 5117- Crenshaw For members only	Westside Central
Glassell Park Senior Center	Westside Central
LA Gay and Lesbian Center The Village at Ed Gould Plaza 1125 N. McCadden Pl Los Angeles, CA 90038	Westside Central
Parkview Living Residence (Echo Park)	Westside Central
Santa Monica	Westside Central
Silvercrest Senior Residence	Westside Central
Westside Pacific Villages 8939 S. Sepulveda Bl., Suite 326, Los Angeles, CA 90045	Westside Central

Special fares for Seniors

Qualifying customers never pay more than $2.50 a day or $5 within seven days. After that, all of your rides are free.

If you’re an occasional bus rider, you may prefer to pay cash for each ride, and to take advantage of our 35-cent off-peak fare.

Please note that disabled and Medicare customers are eligible for all senior cash and pass fares.

Contact Us

To learn more about our program, sponsorship opportunities, or to get connected with one of our peer-to-peer travel training clubs, contact us at 213.922.2002 or email at onthemove@metro.net.

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Commuter Benefits FAQs

achaparro — Fri, 21 May 2021 22:28:24 +0000

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Employer Pass Program FAQs

FAQs

How do I get more information on the Employer Annual Pass Program?

Please fill out the Request for Information form or call 213.922.7983. A Metro annual transit pass expert will gladly assist you.

My card doesn’t work, who should I contact?

Please contact the Employer Annual Pass Program team by email at ab@taptogo.net or by phone at 866.827.8646.

When adding new passes, how much should I pay?

Please contact Metro Commute Services (MCS) by email at mcs@metro.net or by phone at 213.922.7983 for your rate.

I lost my card, how can I replace it?

To replace a card please complete the Replacing Passes form and submit it with the replacement card fee to ab@taptogo.net or you may mail it to: Employer Annual Pass Program, One Gateway Plaza, Mail Stop 99-PL-4, Los Angeles, CA 90012. If you prefer, you may fax the completed form to 213.922.7586.

How much is a replacement pass?

The fee for reissuing a lost or stolen A-TAP/SEP card the first time is $25 per individual. The fee for reissuing a lost or stolen card the second time is $50 per individual. Please note that Metro will not reissue more than two (2) A-TAP/SEP cards per employee per fiscal year.

How can I obtain an order status?

Please contact the Employer Annual Pass Program by email at ab@taptogo.net or by phone at 866.827.8646

Who should I make the payment check out to?

Please make checks payable to: Employer Annual Pass Program or LACMTA

Which forms of payment does Metro accept?

Metro accepts all major credit cards (Visa, MasterCard and American Express), checks and money orders.

Which transit agencies accept Annual TAP?

All bus and light rail operated by Los Angeles County Metropolitan Transportation Authority (Metro) accept Annual TAP.

I have a complaint/concern, who can I contact?

Please fill out and submit a Complaint form . A Metro annual transit pass expert will gladly address your concern.

Forms & Instructions

Adding and/or Canceling Passes Form

To add and/or cancel an Employer Annual Pass Program TAP card, complete and submit the Adding and/or Canceling Pass form , copy of the employee’s company issued ID or current copy of employee’s pay stub, payment information and the employee’s photo.

Submit complete order to:

E-mail: ab@taptogo.net
Fax: 213.922.7586
Mail:
Employer Annual Pass Program
One Gateway Plaza
Mail Stop: 99-PL-4
Los Angeles, CA 90012

Allow 7-10 business days for processing.
Make checks payable to: Employer Annual Pass Program or LACMTA

Replacing Passes Form

To replace a lost or stolen Employer Annual Pass Program TAP card, complete the Replacing Passes form and submit with payment information to:

E-mail: ab@taptogo.net
Fax: 213.922.7586
Mail:
Employer Annual Pass Program
One Gateway Plaza
Mail Stop: 99-PL-4
Los Angeles, CA 90012

Allow 7-10 business days for processing.
Make checks payable to: Employer Annual Pass Program or LACMTA.

Documents

Contact us

To find out how you can partner with Metro and become an Employer Annual Pass Program client, please request more information or call 213.922.7983 and a Metro annual transit pass expert will gladly assist you.

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LA County Transit Subsidy Program

achaparro — Wed, 05 May 2021 20:42:32 +0000

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LA County Transit Subsidy Program

Overview

Depending on where you live, you may be eligible for a special discount on your transit pass. The County of Los Angeles contracts with Metro to sell 30-day passes at reduced rates to eligible seniors, persons with disabilities, and students who live in the unincorporated areas of the County. If you are a resident of these areas you may be eligible for a discounted Metro Pass. Regular Metro 30-Day Passes and EZ transit passes are also available to unincorporated County residents who reside in the First, Second, Fourth, and Fifth Supervisorial Districts. In the Areas Served section, see a complete list of  Unincorporated Supervisorial Districts .

Type of Pass	Current Regular Price	Current Subsidy Price
Senior 62+/Disabled/Medicare 30-Day Pass	$20	$14
Student K-12 30-Day Pass	$24	$16
College/Vocational 30-Day Pass	$43	$32
Metro 30-Day Pass Only available for Districts 1, 2, 4, & 5.	$100	$86
EZ transit pass Only available for Districts 1, 2, 4, & 5.	$110	$96
Senior 62+/Disabled/Medicare EZ transit Pass	$42	$28

All passes above must be purchased in person at a Metro Customer Center. Eligibility certification must be present at the time of purchase.

For additional information visit lagobus.info or call 626.458.5960.

How to Apply

Apply in person at any Metro Customer Center.

Eligible candidates include:
Senior 62+/Disabled/ Medicare and Student ( K-12 or College/Vocational ).

The first step is to complete a residency certification form at a Metro Customer Center. Once residency approval is given, an eligibility certification form will be issued. Use this form to buy your 30-day pass at any Metro Customer Center for up to one calendar year. Re-certification of residency is done only on a yearly basis.

Proof of residency can be provided with: current utility bill, credit card bill, bank statement with name and address, current property tax bill, current vehicle registration, correspondence from a student’s school addressed to the student. For seniors, 62 years or older, a Medicare card or Department of Motor Vehicles driver’s license/ID or Metro Senior ID card is needed. A Los Angeles County Transit Operators Association card is required for persons with disabilities, and a Metro student fare card or Metro college/vocational ID card is required for students.

Areas Served

Unincorporated Areas within LA County

Area	District	Area	District	Area	District	Area	District
Acton	5	Firestone	2	Montrose	5	Val Verde	5
Agoura	3	Florence	2	Mulholland Corridor Cornell Las Virgenes/ Malibu Cyn Malibu Lake Malibu Bowl Malibu Highlands Malibu/Sycamore Canyon Seminole Hot Springs Sunset Mesa Triunfo Canyon	5	Valencia	5
Agua Dulce	5	Forrest Park	5	Neenach	5	Valinda	1
Alpine	5	Franklin Canyon	3	Newhall	5	Valyermo	5
Altadena	5	Glendora	5	North Claremont	1.5	Vasquez Rocks	5
Antelope Acres	5	Gorman	5	Northeast San Dimas	5	Veterans Adm, Ctr	3
Athens (W. Athens)	2	Graham	2	Northeast Whittier	4	View Park	2
Avocado Heights	1	Green Valley	5	Northwest Whittier	4	Walnut Park	1
Baldwin Hills	2	Hacienda Heights	4	Norwalk/ Cerritos	4	West Arcadia	5
Bandini	1	Hi Vista	5	Oat Mountain	5	West Carson	2,4
Bassett	1	Juniper Hills	5	Pearblossom	5	West Chatsworth	5
Big Pines	5	Kagel Canyon	5	Quartz Hill	5	West Pomona	5
Bouquet Canyon	5	Kinneola Mesa	5	Rancho Dominguez	2	West Puente Valley	1
Calabasas (Adjacent)	3	La Crescenta	5	Redman	5	West Rancho Dominguez	2
Calabasas Highland	3	La Rambla	4	Roosevelt	5	West Whittier	1,4
Canyon Country	5	Ladera Heights	2	Rowland Heights	1,4	Westfield	4
Castaic	5	Lake Hughes	5	San Clemente Island	4	Westmont	2
Castaic Junction	5	Lake Los Angeles	5	San Pasqual	5	White Fence Farms	5
Citrus (Covina Islands)	5,1	Lakeview	3	Santa Catalina Island	4	Whittier Narrows	1
Crystalaire	5	Lang	5	Saugus	5	Willowbrook	2
Deer Lake Highlands	5	Lennox	2	Soledad	5	Wilsona Gardens	5
Del Aire	2	Leona Valley	5	South San Gabriel	1	Windsor Hills	2
Del Sur	5	Little Rock	5	South San Jose Hills	1	Wiseburn	2
East Azusa	1	Llano	5	South Whittier	4	Wrightwood	5
East Compton	2	Long Beach	4	Stevenson Ranch	5
East Los Angeles Belvedere Gardens City of Terrace Eastmont	1	Longview	5	Sulphur Springs	5
East Pasadena	5	Los Cerritos Wetlands	4	Sun Village	5
East San Gabriel	5	Los Nietos	4	Sunland/Sylmar/ Tujunga	5
East Whittier	4	Malibu Vista	3	Sunshine Acres	1
El Camino Village	2	Marina del Rey	2,4	Three Points	2
El Dorado	5	Mint Canyon	5	Topanga Canyon Fernwood Glenview Sylvia Park Topanga	5
Elizabeth Lake	5	Monrovia/ Arcadia/ Duarte	5	Twin Lakes	5
Fairmont	5	Monte Nido	3	Universal City	3

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LA, meet our new lineup.

Antonio Cuevas — Wed, 05 May 2021 19:59:46 +0000

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Ride Metro

Metro has updated rail and busway line names. We’ve added a letter to help our riders choose their journey. 

Metro is growing.

That’s great news for LA, because we have big plans for new rail and busway lines. We’ve updated our names so it’s easier for everyone, including riders with visual impairments, to get where they need to go. So, what’s new? We added letters to the color and symbol for rail and busway lines

Look for line letter signs.

You will see the addition of letters to line colors on station signage, maps, timetables, posters, our website, other digital platforms and everywhere else you find our colored dots and squares.

New downtown LA stations and the K Line

Three new underground stations opened in downtown LA as work was completed on the Regional Connector Transit Project. These stations opened for service with line letter signage, and also reflect alignment updates to the A, E and L Lines.

The K Line opened for service in 2022, with seven stations featuring K Line signage.  

It takes time to update everywhere.

Our plan is for all stations to have updated signs in the next several years. We promise to make the transition as smooth as possible, but you will likely see both old and new for a little while as we make the change. The line colors currently in use will remain the same.

Thanks for going Metro as we grow.

FAQs

Why did Metro add letters to the current naming convention for rail lines and busway lines?

We updated line names to include a letter to help everyone, including riders with visual impairments, plan a better journey. Customer feedback, research and testing revealed that the addition of letters to our colors are easier for everyone to understand than color alone.

What is new?

The addition of letters to line colors will appear on station signage, maps, timetables, posters, digital platforms and everywhere else you find our colored dots and squares. The colors did not change, except the E Line, which changed to a gold color in 2023.

When is this update happening?

We’ve made the transition to the A Line, so there’s new signage on the A Line. The E Line already uses line letter signage. And the new K Line opened in fall 2022, using the new naming convention. Updates for the rest of our rail lines are in progress.

Our goal is for all Metro Rail and busway stations to have updated line letter name signage within the next few years.

On digital platforms such as our website, apps and digital kiosks, you’ll see the use of line letters consistently. Printed material will be updated as the opportunity arises, and we will prioritize timetables, maps, posters and fact sheets in order to keep riders informed.

How were the letters chosen for the line names?

Letters are assigned in the order of each line’s original opening date. For instance, since the Blue Line was Metro’s first rail line to open in 1990, it became the A Line. All current and future lines will get the next letter in the alphabet based on its opening date.

What if I have questions?

If you have questions or comments, please email us at lineletters@metro.net .

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Rail Safety Programs

Julie Gutierrez — Wed, 05 May 2021 19:22:05 +0000

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Ride Metro

Metro’s Rail Safety Programs strives to increase safe ridership through educational rail safety presentations and travel training at schools within 0.5 mile radius of street-running Metro rail lines (A, E & K Lines). Additionally, the program conducts presentations to libraries, recreation centers and other community organizations within a 1.5 mile radius of street-running Metro rail lines.

After completing a Rail Safety presentation, a Rail Safety Orientation Tour can be requested. Rail Safety Orientation Tours are a hands-on approach that provide an overview of local Metro stations, transfer points, safety riding tips and more.

Online Learning Resources

Grades 1-5

Join the Metro Safety Kids as they learn how to safely navigate their community.

Safety Kids Videos

Watch the Metro Safety Kids as they learn new safety tips when exploring their neighborhood or riding Metro.

Take the Quiz!

Up for the Challenge? Utilize this tool to quiz your knowledge on safety. Take the quiz here.

Activity Booklet

Use this activity-filled booklet to encourage students to continue practicing safe behavior when walking, biking, or riding Metro. Download here.

Coloring Sheet

Color and draw a busy street of your own. Use this coloring sheet to learn transit safety rules, street signs and warning signals. Download here.

Fortune Teller

We see safety in your future! Learn your fortune through this fun origami project and game. Download here.

Grades 6-12

Explore the world of Safetyville, and learn to avoid the common safety-related mistakes around trains & stations.

Safetyville

Safety Begins with You! Take a trip to Safetyville to explore common safety-related issues in and around train tracks and stations. Watch video here.

Safetyville The Game

Take the challenge! Help Safetyville residents live to see another day by safely navigating through their town. Play game here.

Safetyville The Song

Sing a long with Metro’s Safety song! Use this catchy jingle to learn Metro’s safety rules. Watch video here.

Follow along as two friends, the Metro Safety Squad and Zombies experience different safety obstacles and learn how to maintain a safety culture. Watch videos:

Join the video gamers and watch them play!

Latest Updates

Make Your Voice Heard

All Metro Plans

Contact Us

Have questions? Send us an email at RailSafetyPrograms@metro.net.

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Freeway Service Patrol

Steven Mittwer — Wed, 05 May 2021 19:11:39 +0000

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Freeway Service Patrol

Service Area Map

Service Routes/Beats

Overview

The Metro Freeway Service Patrol (FSP) is a congestion mitigation program managed in partnership with Metro, CHP and Caltrans on all major freeways in LA County, and is the largest of its kind in the nation performing approximately 25,000 assists each month. The program utilizes a fleet of roving tow and service trucks designed to reduce traffic congestion by efficiently getting disabled vehicles running again, or by quickly towing those vehicles off of the freeway to a designated safe location. Quickly removing motorists and their disabled vehicles from the freeway reduces the chances of further incidents caused by onlookers and impatient drivers. In addition, FSP helps save fuel and reduce air polluting emissions by reducing stop-and-go traffic.

The service is absolutely FREE to motorists. Simply call 511 and say “Motorist Aid” from your phone or call from a freeway callbox. The services include the following:

Changing flat tires
Jump-starting cars
Refilling radiators and taping leaky hoses
Providing up to a gallon of fuel

Towing disabled vehicles to designated safe locations off the freeway

Hours of Operations

Service provided on selected holidays.

Facts and Service Vehicles

Annual Benefits to LA County

$325,000,000 savings to motorists in time and fuel based on $25,000,000 annual budget and a 13:1 benefit to cost ratio – for every $1 spent, there is a $13 benefit to motorists
300,000 assists performed each year (average), and over 7,000,000 assists since 1991
9,454,840 hours motorists saved from sitting in traffic
16,253,000 gallons of fuel savings
150,000 kg of emissions savings
The average wait time for FSP service is seven minutes (the average wait time for AAA service is over 30 minutes)
The Los Angeles County FSP program generates one-half of the cumulative benefits of the 14 FSP programs in the state

Service Delivery

149 tow and service trucks operating during peak commuting hours
44 tow trucks operating during the middle of the day (weekdays)
43 tow trucks operating weekends during the heaviest travel hours
43 beats (designated freeway segments contracted to tow service providers)
475 freeway miles serviced in LA County

The FSP program is designed to assist motorists in the following categories and areas:

General Purpose Freeway Lanes: Assistance for most cars, light trucks, vans and SUVs weighing less than 6,000 GVWR.

Big Rig Lanes: Assistance on the I-710 and the SR-91 Freeways to semi-trucks with trailers and other large vehicles.

ExpressLanes: Assistance to motorists utilizing the ExpressLanes segments of the I-110 and I-10 corridors.

FAQ

What free services are provided by FSP?

Changing flat tires with the motorist’s spare tire
Jump-starting dead batteries
Refilling radiators and temporarily repair leaking hoses
Providing up to a gallon of fuel

How do I get service?

If your vehicle becomes disabled on the freeway and it is an emergency, dial 911. If you require non-emergency vehicle assistance, dial 511 and say “Motorist Aid.” If you do not have your cell phone, you can use the freeway call box. During FSP service hours, your request for non-emergency vehicle assistance will be forwarded to FSP, and a truck will be instructed to assist when it is available. Otherwise, the FSP vehicles are continuously roving the freeways during the designated service hours, and in many cases, may find you before you can call for assistance.

Will it cost me anything?

The service is absolutely FREE at the time of service. The program is funded by Metro and Caltrans utilizing state and local tax dollars.

Which freeways do Metro FSP patrol?

Check the map for FSP coverage.

Can the FSP driver tow my vehicle home, to my workplace or to a private facility?

The FSP driver will only tow vehicles, at no charge, to a safe, pre-determined location designated by CHP. FSP drivers are not permitted to tow vehicles to a private repair facility or home, and cannot recommend service companies or repair facilities.

Can I tip the driver?

Our FSP drivers are not permitted to accept tips. However, you may rate us on our Yelp!

How do I become an FSP Driver?

Metro FSP is provided by private tow service contractors. See the current list of contractors.

How do I become an FSP Contractor?

You may contact our Procurement Department for more information.

Freeway Service Patrol Contractors

Tow Contractor	Phone
All City Tow Service	323-934-0404
Bob’s Towing	626-965-2407
Bob & Dave’s Towing, Inc.	562-693-9596
Freeway Towing, Inc.	323-266-3355
Hollywood Car Carrier	323-913-4040
Jon’s Towing	818-771-1174
Kenny’s Auto Service	562-925-9531
Navarro’s Towing	323-780-4911
Neighborhood Towing 4 U	323-935-9900
Platinum Tow & Transport	805-987-3345
Sonic Towing Inc.	213-622-6660
South Coast Towing	323-881-0808
T.G. Tow, Inc.	661-298-5464 ‎
Tip Top Tow	310-314-4040

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Metro Commuter Options & Regulatory Compliance Support

Jesus Almeda — Wed, 05 May 2021 19:04:54 +0000

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Ride Metro

There are multiple options when deciding how to get where you’re going, and sometimes combining more than one mode is your best option. As we focus our efforts on sharing the ride as opposed to driving alone, we will reduce traffic congestion and improve air quality, while saving countless wasted hours on our freeways. Look through the commuter and employer programs we offer here at Metro to find services that will make your life easier and your businesses greener.

Commuters

Carpooling/Ridematching Services

Connect with other commuters who share the same travel time, route and who are looking to save money.

Metro Vanpool

Metro Vanpool helps commuters with similar schedules and similar destinations get to and from work with ease.

Metro Bike Share

Metro Bike Share offers 24/7 access to a fleet of bikes for local trips and to connect to and from transit on your own schedule. Get a bike from any Metro Bike Share station, go for a ride and properly return it.

Bike Month 2025

Bike Month is more than an event – it is an opportunity to encourage cycling as a viable and enjoyable transportation option, reaffirming Metro’s commitment to sustainability, integrated mobility and active transportation. It’s a time to shift perceptions and encourage more people to see cycling as a convenient, rewarding and empowering way to navigate our communities.

Throughout May, Metro will celebrate Bike Month, including Bike Week from May 12-16 and Bike Day on Thursday, May 15, 2025. To make cycling even more accessible, Metro will offer free fares on May 15, encouraging new and existing riders to experience the ease of combining biking with public transit.

We created a toolkit to help ETCs promote Bike Month 2025, which contains key messaging content for emails and social media, flyers, posters and a list of all of the great Bike Month prizes (over $10,000) for bike commuters that track their trips in May on the Commute Calendar.

For more information contact bikemonth@metro.net, and together, we can help build a more connected LA—one bike ride at a time.

Employers

Metro Employer Annual Pass Programs

Metro’s Employer Annual Pass Programs offer annual fare pass options for businesses within LA County to increase mobility and reduce traffic congestion.

Guaranteed Ride Home

The regional Guaranteed Ride Home Program (GRH) provides employees who rideshare to work up to two (2) reimbursed rides home in the event of a valid emergency each fiscal year.

Metro Bike Share for Business

Offering a discounted Bike Share pass to your employees can boost employee productivity and morale while providing a healthy way to get around Los Angeles

Metro Rewards

The Metro Rewards program recognizes eligible rideshare commuters with a chance to win gift cards and Metro passes. The more you rideshare, the more chances to win. Contact our team for more information at commuteroptions@metro.net.

Telecommuting

Telecommuting is a great way to increase employee retention, reduce the need for office space and parking, and reduce commute trips to your site. If you do not have a telecommuting policy yet, Metro has resources to help. Contact our team for more information.

Employee Transportation Coordinator Support

Metro offers support with Air Quality Management District regulations and strategies to become a greener business at absolutely zero cost. We are staffed experts for your assistance in Average Vehicle Ridership reports, rideshare program marketing and implementation, and much more.

Contact Us

Commuters and employers interested in learning more about rideshare programs that will fit their needs are encouraged to email Commuteroptions@metro.net or call 213.922.2811.

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Accessibility on Metro

achaparro — Wed, 05 May 2021 18:49:18 +0000

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Ride Metro

Metro strives to ensure that its services (including over 200 bus and rail routes) are fully accessible to all of our customers, including those with disabilities.

2023 Aging and Disability Transportation (ADT) Report for Older Adults and Persons with Disability: Please provide your ideas and feedback.

Metro and the Aging and Disability Transportation Network (ADTN) are seeking your creative ideas on how to better serve Metro & Access customers.

ADTN Customer Feedback Survey

Los Angeles Metro Aging and Disability Transportation Network (ADTN)

LA Metro, Access Services and the ADTN are inviting older adults, persons with disability, and their family members/caregivers to provide innovative ideas on how Metro can better address transportation needs of these groups.

Click on the following button for a short video about the ADT Report:

Click here for the complete ADT Report for your review and information:

Why your feedback is important:

Today about 35% of people 65 or older have a disability. By 2030 one out of every five Angelenos is anticipated to be an older adult. Notably, people over age 85 will increase much faster than those over age 60.

Metro and The Aging and Disability Transportation Network (ADTN) are seeking your innovative ideas regarding how Metro can better accommodate Older Adults and Persons with Disability.

It’s an excellent opportunity for older adults and persons with disability to brainstorm ideas to help Metro and Access Services build an inclusive and equitable transit system for all customers.

Thank you in advance for your ideas and feedback. Please feel free to reach out to the Metro Accessibility Team with your questions.

Overview of Accessibility on Metro

The Accessibility team, within the Office of Civil Rights & Inclusion, works to ensure agency/systemwide compliance with federal Americans with Disabilities Act (ADA), Code of Federal Regulations (CFR) part 49 requirements, State of California Code of Regulation Title 24 CBC Accessibility regulations, municipal regulations and Metro policies regarding accessibility for customers with disabilities. The Accessibility team is committed to going above and beyond by working to ensure that all vehicles, facilities, programs and services are not only compliant, but useable for Metro customers with disabilities. Learn more about the Accessibility team.

Metro strives to go above and beyond the minimum requirements and adopts future proofed solutions. Major initiatives include:

Updates to Metro Rail Facilities Design Criteria, Directive and Standard design drawings
Metro BRT Facilities Design Criteria
Reconfiguration of transit vehicle accessibility areas
Proof of concept testing for new and innovative digital solutions
ADA tactile guidance pathways (designed to assist blind/visually impaired customers and other customers while navigating Metro stations)
Hands-free access to Metro station crossings, elevators, and customer information/assistance.

Metro is also the primary funding source for Access Services, the federally-required ADA paratransit service provider for Los Angeles County. This service is offered to individuals whose disabilities prevent them from independently using regular bus or rail service. It is comparable to fixed-route service and offers curb-to-curb service during hours when local bus service is provided. Find out if you qualify for Access Services.

Events

Jun

June 23, 2025 @ 04:00 pm

This Committee handles claims related to accidents, injuries, and property damage involving Metro.

Free

Aug

August 14, 2025 @ 08:00 pm

Metro’s Accessibility Advisory Committee (AAC) advises on accessibility improvements to enhance transit for riders with disabilities.

Free

Nov

November 13, 2025 @ 09:00 pm

Metro’s Accessibility Advisory Committee (AAC) advises on accessibility improvements to enhance transit for riders with disabilities.

Free

Dec

December 11, 2025 @ 09:00 pm

Metro’s Accessibility Advisory Committee (AAC) advises on accessibility improvements to enhance transit for riders with disabilities.

Free

Frequently Asked Questions

General

How do I request a reasonable modification to policy?

The Metro Customer Code of Conduct provides that Metro may allow the reasonable modification of our policies to address the special needs of persons with disabilities in order to allow them to full utilization of Metro services. Whenever possible a request for a reasonable modification shall be filed in advance to the Manager of Accessibility by email at accessibility@metro.net, by telephone at 213.922.6919, or by mail at One Gateway Plaza, MS 99-19-2, Los Angeles, CA, 90012.

Requests for reasonable modifications will not be approved if the request would: fundamentally alter the nature of the service, program, or activity; create a direct threat to the health or safety of others; result in an undue financial and administrative burden; or the individual would still be able to fully use the services provided by Metro without the modification. Individuals with disabilities may file complaints regarding reasonable modification with Metro Customer Relations by telephone at 1.800.464.2111 or via email at customerrelations@metro.net.

For questions on this policy, please see the Reasonable Modification Frequently Asked Questions . To make a request, please use the Reasonable Modification Request form.

What is considered a wheelchair or mobility device?

Wheelchairs and other mobility devices or aids are designed specifically for assisting individuals with disabilities in their personal mobility. A wheelchair is the most common mobility device used by individuals with disabilities. The ADA defines a wheelchair as “a mobility aid belonging to any class of three- or more-wheeled devices, usable indoors, designed or modified for and used by individuals with mobility impairments, whether operated manually or powered.”

Any wheelchair which can safely fit on the bus ramp, enter the bus, and be positioned in the wheelchair securement area without blocking the aisles or doorway, regardless of size or weight, will be transported.

By definition, scooters are also considered wheelchairs. Metro encourages individuals using scooters to transfer to a seat; as scooters have a high center of gravity and can be prone to tipping under normal operating conditions.

Metro buses and trains accommodate a variety of mobility devices, including the following:

Manual wheelchairs
Manual sport wheelchairs
4-Wheel power wheelchairs

6-Wheel power wheelchairs
3-Wheel power scooters
4-Wheel power scooters
Pediatric wheelchairs
Pediatric wheelchair strollers

Most wheelchair types can be secured on Metro buses using the wheelchair securement devices. For the safety of both the customer using the wheelchair and other customers, Metro Bus Operators are trained to secure wheelchairs. Securement is not necessary or available on rail cars.

Metro buses and trains also accommodate a variety of other mobility aids, including the following:

Walkers (folding and non-folding)
Rolling walkers (“Rollators”)
Canes

Crutches
Leg braces
Segways

Please remember that individuals using walkers may not sit in their walker-equipped seat while on Metro buses or rail cars. Bus Operators will provide assistance in finding a seat if asked.

What is not a wheelchair, mobility device or aid?

The best example of devices that are not considered a wheelchair or mobility device, and may be preventing from boarding Metro vehicles, are shopping carts, non-folding strollers and wheeled-baskets, bicycles, and other devices not specifically designed to assist an individual with a disability with their mobility.

Carts, strollers, luggage and any other large item brought on board a Metro bus or train must not block the aisle or doorways, or deprive another customer of a seat or a wheelchair customer from use of the securement area. Folding carts must be folded and kept under control by the customer while on board the bus or train.

Metro recognizes that walkers and rolling walkers, canes, crutches and similar items are designed for, and used as, mobility aids. Based on the definition of mobility equipment, carts are not intended to be used as mobility aids or devices. While some people do use commercial carts for this purpose, Metro does not support carts for such use on buses or trains.

Metro is aware of the special construction and sturdiness of mobility devices and aids, including weight tolerances, pushing and gripping facility, resistance to slipping and rolling, walking clearances, and many other safety and support features that go into their design and manufacture. Often, the devices are prescribed by medical professionals. These considerations make them safe and reliable for those who rely on them as mobility aids.

Where do I place my walker or other mobility aid while riding a bus or train?

Mobility aids (i.e. walkers, etc. ) which can be folded must be folded and kept secure with the customer without blocking the aisle or doorways, or depriving another customer of a seat. On Metro’s newer buses, mobility aids can be accommodated in a special area with a single, side facing, flip-up seat, near the front of the bus. Walkers which cannot be folded may be secured in any available wheelchair securement area on buses, and the customer may sit nearby, as seating allows. Customers who cannot find a seat may ask the Operator for assistance.

Am I eligible for Access Services?

To find you if you are eligible for Access Services, schedule your evaluation appointment online.

Are service animals allowed on buses and trains?

Service animals provide important assistance to individuals with disabilities. Your service animal is welcome on board Metro buses and trains.

What is Metro’s policy regarding animals and pets on buses and trains?

Pets and emotional support, therapy, comfort, and companion animals are welcome aboard Metro when they:

Are secured in enclosed carriers and do not block the aisle or a doorway
Do not deprive a customer of a seat
Do not interfere with the comfort or convenience of other customers

Please be aware that a bus operator or other Metro representatives may ask if the animal is a service animal required because of disability and what task the animal has been trained to perform.

Note: These service animal guidelines apply on Metro services and at Metro facilities. Different rules may apply in other public places.

Are travel training services available?

Access Services provides travel training opportunity to customers with disabilities in Los Angeles County who need assistance with learning how to take a trip on bus routes and rail lines operating within the county.

If you are interested in Travel Training, please contact an Access Services contractor by submitting and clicking on this application . If you would like more information, please call 1-888-667-7003 or email info@mobilitymp.org .

What is considered a service animal?

Service animals can be guide dogs for the blind or visually impaired, signal dogs for individuals with hearing loss, or other types of animals that can be individually trained to work or perform tasks for an individual with a disability

Service animals perform some of the functions and tasks that the individual with a disability cannot perform in their day-to-day activities
An animal that has been specially trained as a psychiatric support animal is a service animal
All service animals are trained to be calm and remain unobtrusive, even in chaotic public settings
A service animal must always be under the control of the owner or handler
An individual may have more than one service animal

Service animals require no special tag, identification, certification, papers, harness, vest, cape, or pass

What are examples of work and tasks that service animals perform?

Guiding individuals with visual impairments
Alerting individuals with hearing loss or deaf to intruders or sounds
Providing minimal protection or rescue work

Pulling a wheelchair
Fetching dropped items
Alerting individuals with seizure disorders to an oncoming seizure, or responding to a seizure
Reminding individuals with depression or other psychiatric conditions to take their medication

What is not a service animal?

Pets are not service animals
Emotional support, therapy, comfort, and companion animals are not service animals, as they have not been trained to perform a specific job or task

Bus

Are wheelchairs allowed on the bus?

Metro buses can accommodate all types of wheelchairs, including three-wheel scooter-chairs, power chairs and small four-wheel chairs. The general requirement is that the mobility device must fit on the ramp and be able to maneuver to the wheelchair securement area. The area is 30” x 48”. Two wheelchairs are allowed on the bus at a time.

How do I board the bus in a wheelchair?

Bus operators will offer to assist each passenger using a mobility device in boarding the bus, reaching the securement area and securing the chair. Be aware of items hanging outside of the chair (bags, backpacks, baskets or other items) and make sure they are not in the way while boarding.

Is wheelchair securement available on the bus?

Metro uses a strap system mounted on the floor that can secure a variety of mobility devices.

Metro offers free expert pre-marking of tie-down locations on mobility devices and securement straps for securement points. Both enable faster securement and release aboard buses. For the free pre-marking or installation of securement straps, contact 213.922.8800. See the Securement Straps for Mobility Devices brochure for complete details.

Free marking and strapping services are also provided by our Safely Transporting All Riders (STAR) Program. A specialist will be able to meet you a specified location to provide marking or securement strap placement for your mobility device. Please call 213.922.6919 to schedule an appointment.

Please note: Metro encourages individuals with disabilities who will be acquiring a new or replacement wheelchair to choose, if possible or available, a WC19 compliant wheelchair. WC19 compliant wheelchairs provide a safe and visible location for Metro Bus Operators to attach wheelchair securement tie-downs.

What is your policy regarding wheelchair securement areas?

Metro policy requires that the operator ask other passengers sitting in the wheelchair securement area to move when a wheelchair passenger boards. The operator will request other passengers to give up their seats, but cannot force them to move.

What if there is a mechanical failure and I am unable to board the bus?

In the event there is a problem with the ramp on a bus, the operator will contact Bus Operations Control for a supervisor’s response, or another bus to assist the patron using the mobility device. On most Metro routes, another bus with an operating ramp will arrive at the stop in less than 30 minutes.

What accommodations are available for riders with vision impairments?

All Metro buses have automated annunciation systems that announce all upcoming bus stops. These announcements can be heard inside and outside the bus. For bus lines serving stops with multiple destinations, the annunciation systems will announce the bus line number and destination. Riders can also request that the operator let them know when they have arrived at their requested stop.

When might a customer using a wheelchair be unable to board a Metro Bus?

Overloaded bus – An individual with a disability using a wheelchair may be prevented from boarding if the bus is overloaded with standing customers and when wheelchair securement areas are occupied. Please remember the law provides that Metro operators may only request, not require, that customers vacate that wheelchair securement area.

Too many bags – When a wheelchair / mobility device or mobility aid has bags or other items attached, Metro Bus Operators may decline to board them if the attached items prevent safe boarding, when items take up extra seats or block the aisle or a doorway, or if they interfere with the travel and safety of other customers.

Device not being used as intended – Mobility devices and mobility aids are designed specifically to assist people in their mobility. When they are not being used according to its design and purpose, such as using a wheelchair to transport only belongings, then Metro Operators may decline boarding.

Weight – The ADA allows transit operators the ability to prevent a customer using a wheelchair from boarding if the combined weight of the individual and the wheelchair exceeds the ramp design load specifications of a vehicle. In such cases, customers are allowed and encouraged to board separately from their wheelchair.

Size – The size of a wheelchair could be a determining factor in whether an individual with a disability using a wheelchair is able to board and/or ride Metro buses. One such factor is if a wheelchair is too large to enter through the bus doors. Another factor is if the wheelchair, once in the wheelchair securement area, creates a safety hazard by blocking the aisle. The ADA requires that wheelchair securement areas be no less than 30 inches X 48 inches. Devices that exceed these measurements and/or block the aisle, with or without bags, may be prevented from using Metro bus services for certain trips. Metro’s bus fleet is made up of different types of buses; some of which have wheelchair securement areas larger than the ADA minimum.

Is assistance available for individuals using a wheelchair/mobility device on a Metro bus?

Customers using mobility devices such as wheelchairs or scooters are to be boarded first and allowed to exit first on Metro buses. Metro recommends that individuals using wheelchairs accept the Bus Operator’s offer to be secured and wear vehicle–mounted lap and shoulder belts. However, lap and shoulder belts must not be used if the wheelchair itself is not secured. If you do not wish to be secured, our newer buses are equipped with rear-facing positions that do not require attaching any tie-down hooks to your wheelchair. Simply back up against the safety barrier, attach the anti-tip belt and set your wheel locks (if equipped) or turn off the power.

For your convenience, Metro Bus Operators will:

Attempt to allow customers using mobility devices to board and exit the bus first
Provide assistance in boarding the bus

Attempt to clear the wheelchair securement space when occupied
Prepare the securement area for your use
Request that your wheel locks be set or power turned off (if equipped)
Quickly and safely secure your mobility device
Should securement be chosen, offer the lap and shoulder belt for increased safety

Quickly release securement equipment and assist you in exiting the bus.

Rail

Are Metro Rail lines wheelchair accessible?
All Metro Rail lines are accessible to persons in wheelchairs. Every station has either a walkway/ramp or elevator from the street to the platform. In the event of an elevator outage at your station, you may take a bus to the next station for free.

How should riders in wheelchairs board and exit the train?
It’s recommended, but not required, that persons in wheelchairs back into and out of rail cars to avoid problems with the gap between the platform and the rail car. Each rail car can accommodate two to four wheelchairs. The door nearest the designated wheelchair location is marked with the wheelchair symbol. If you cannot use the designated wheelchair area, avoid blocking the doors or the train operator’s cab door.

Are securement devices available on the train?
There are no securement devices on rail cars. Passengers using mobility devices should use one of the handholds inside the rail cars and set the brakes or turn off the power on their chairs while riding Metro Rail.

How do I get past turnstiles in my wheelchair?
Many station entrances have turnstiles for validating TAP cards. Please use the entrance designed for persons with disabilities, located on the left and marked with the wheelchair symbol. If you’re unable to tap your card at the turnstile, please use the hands-free intercom.

To use the hands-free intercom:

Approach the intercom near the turnstiles; a red light will come on when the hands-free sensor detects you.
An attendant’s voice will come through the speaker and an amber light will turn on.
Speak to attendant to confirm you require assistance or wait for the next light.
When a green light turns on, proceed to the wheelchair-accessible gate and the attendant will remotely open it for you.

What accommodations are available for rail riders with vision impairments?

Braille and tactile signs that identify the station are posted at station entrances. Additional signs are posted in all subway stations on the sides of stairs and escalators near the platform to indicate the direction the train is traveling.

Take care when approaching the edge of the platform. Textured flooring is installed on all platform edges to alert passengers with visual impairments. In addition, flexible yellow warning poles are installed on platforms to block the gaps between the rail cars when trains are in the station.

Safely Transporting All Riders (STAR) Program

The Metro STAR Program (Safely Transporting All Riders) specializes in providing securement knowledge, techniques, education and outreach to Metro customers who use wheelchairs or scooters while travelling as well as the operators who assist them. STAR provides free strapping and marking services for mobility devices, as well as information on how people with disabilities can safely ride Metro bus and rail service. The STAR team also provides training to operators regarding best practices surrounding securement.

For information or to set up an appointment for free strapping and marking service, please call 626.423.2493 or email Bryang@mmpcal.org.

Accessibility Advisory Committee (AAC)

Metro’s Accessibility Advisory Committee is comprised of Metro riders with disabilities and those who advocate for them in and around Los Angeles County. The committee provides feedback to Metro regarding accessibility issues and serves as a sounding board for new and innovative Metro programs.

The committee meets at 1pm on the second Thursday of February, March, May, June, August, September, November and December. Meetings are conducted in the Henry Huntington Conference Room on the 3rd floor of the Metro Headquarters building in downtown Los Angeles. Meetings are also held virtually. Monthly meeting information is available through the Metro Eventbrite calendar.

Captioning will be provided at every meeting. AAC agendas are available in alternative formats upon request. Please call 213.922.6919 to request accommodations.

ADA-Related Service Complaints

Metro welcomes comments and complaints from customers on their experiences using Metro buses and trains. Customer input helps us identify areas needing improvement, and commendations are always appreciated.

All customer complaints are carefully reviewed, and those submitted by customers who experience accessibility or ADA-related problems are additionally reviewed for adherence to Metro policies by ADA Compliance staff in the Civil Rights Programs Compliance Department.

(Note: Customers who wish to file a Civil Rights complaint are required to file a separate complaint using the Metro Civil Rights Complaint Form and submit to Customer Relations.)

To file a service complaint, customers may contact Metro using any of several different methods:

Call by telephone or TDD
Send a fax (213.922.6988)
Use an online form
Send an email

Send a letter by U.S. Mail
Visit Metro in person

All submittal methods will result in the Customer Relations department receiving the complaint information and entering it into the customer comment data base, which documents every complaint received and all related follow-up activities. Customers with an ADA-related complaint will receive a complaint confirmation/tracking reference number, usually within the same day but no later than five (5) business days from the day Metro receives the complaint. If the customer does not receive a response within the five (5) day timeframe, he or she can call the Civil Rights Program Compliance Department at 213.922.7375 to obtain the confirmation/tracking reference number.

Responsible Metro operating divisions or administrative departments investigate all complaints and implement any corrective actions to be taken. Complaints involving ADA or accessibility elements receive an additional review by Metro’s ADA Compliance staff after the division/department investigation has been completed. After the ADA Compliance oversight review has been completed, Customer Relations will provide a written reply to the customer, to the contact address provided, within ninety (90) days of receiving the complaint. All complaints are investigated within a few weeks, but some may require more extensive investigation, or require more time to identify corrective measures. In any case, a written reply will be provided to the customer within ninety (90) days.

Whether our customers are submitting complaints about service problems or sharing a great experience, we welcome the opportunity to be of service.

Resources

Elevator alerts

Tweets by MetroLAelevator

Videos

A set of videos has been created to provide customers with disabilities some examples of transit service and features that can be expected when traveling on Metro.

In addition to educating the riding public about accessibility features on Metro bus and Metro Rail, the videos are designed to encourage individuals with disabilities to view public transit as a safe and comfortable option to meet their travel needs.

View our video library.

Forms and quick links

Reports

Wheelchair Accessibility Reports

ADA Peer reviews

AAC Meeting Minutes

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Sexual Harassment

Connie Mota — Wed, 05 May 2021 17:09:54 +0000

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Metro takes sexual harassment very seriously. The riding public and Metro employees are encouraged to use the information below to report incidents of sexual harassment or other sexual misconduct on the Metro transit system.

Speak up about inappropriate touching or sexual comments or gestures. Sexual harassment and other sexual misconduct are not tolerated on the Metro transit system. If you experience or observe such conduct, please report it to Metro Security by:

Calling 1.888.950.SAFE (7233);
Texting 213.788.2777 (data rates may apply); or
Connecting to the Transit Watch app on a smartphone (Learn more here)

In case of an emergency, always call 911.

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LA Metro Transit Watch app

Antonio Cuevas — Wed, 05 May 2021 17:04:45 +0000

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The LA Metro Transit Watch app, available in both English and Spanish, allows riders to quickly report safety, maintenance, cleaning or quality-of-life concerns. With Metro Security just a call or text away, you’re never alone.

Use the app to contact Metro

Features

Use the app to contact Metro by sending a message in the app, text message or phone call
Share location makes it easy to tell Metro where the issue is
Submit a report and upload photos or videos
Metro Security is monitoring messages 24/7
Get push notifications with critical alerts from Metro
Supports more than 14 languages

Get the app today

Let’s keep Metro safe for everyone.

Help us by reporting any safety issues by using the app, or call 888.950.SAFE or text 213.788.2777.

Remember, in case of an emergency, always dial 9-1-1.

Getting started, step by step

After you download the app to your phone, you can create an account (optional). Press “Login or Create Account” to sign up and create an account password.

How to fill out a report about a non-emergency issue

Tell us about what you saw and heard, using each section in the app’s report form.

Details can help us move fast to identify and deal with an issue. Please provide:

WHO and WHAT: Describe the incident and/or person

WHERE: Click on the “Where is the incident” button and the app will display vehicles and stops near your position. You can also manually enter the information by selecting the location type (Bus, Rail, Station, Rapid Busway)

How to include a photo or video with your report

If you were able to take a picture or video, click on the button “Select Attachment” and upload from your Photo Library or choose “Take a Photo.”

Let us follow up with you or choose to submit anonymously

When you submit a report, you will have the option to submit it anonymously or you can provide us your contact information.

We will contact you if there’s a need to follow up for more details that could help us address the issue and to provide updates on the resolution of the report.

Download the LA Metro Transit Watch app today.

Help keep Metro safe, clean and comfortable.

Contact Us

Metro Security

Call: 1.888.950.7233

Text: 213.788.2777

In case of emergency, call 911.

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Dodger Stadium Express

achaparro — Wed, 05 May 2021 16:36:25 +0000

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Go Metro to Dodger Stadium by connecting with the Stadium Express at two convenient locations – Union Station or the South Bay.

Where to Board

From Union Station:

NEW BOARDING LOCATION FOR THE 2025 MLB SEASON: Union Station service will operate out of Union Station West, in front of Fred Harvey, adjacent to Alameda Street.
Buses run every 5 to 10 minutes starting 2.5 hours before game time through the end of the 2nd inning for all home games.
Buses will drop off behind center field and at the top deck. Service back to Union Station will pick up at the same stops after the game.
Return service ends 45 minutes after the final out or 20 minutes after post-game events.
Park at Union Station East or West, starting at $8.

Go Metro to Union Station by connecting to the Metro A, B, D, or J Line.

From the South Bay:

South Bay Dodger Stadium Express Service

Board at any of the following stations: Slauson, Manchester, Harbor Freeway, Rosecrans, or Harbor Gateway Transit Center (Bay 9).
Buses run every 30 minutes starting 2.5 hours before game time, with the last bus leaving Harbor Gateway Transit Center at game time.
Buses will drop off behind right field. Service back to the South Bay will pick up at the same stop after the game.
Return service begins after the end of the 7th inning, with the last bus departing 45 minutes after the final out or 20 minutes after a post-game event.
Free parking is available at Harbor Gateway, Rosecrans, Harbor Freeway, Manchester and Slauson stations on a first-come, first-served basis. Note, Harbor Gateway Transit Center is subject to a $3 rate for Sunday games during the NFL season.

Metro J Line

Fans can also take the J Line from Harbor Gateway Transit Center and other J Line Stations to Union Station to connect to the Dodger Stadium Express. The J line runs every 10 minutes on weekdays and every 15 minutes on weekends. Note, regular fares apply.

To plan your trip on your phone or computer, popular and easy tools include Google Maps, Apple Maps, the Transit app, the Moovit app and metro.net. Go Dodgers!

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Metro EV Charge Stations

achaparro — Tue, 04 May 2021 23:50:19 +0000

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As a leader in sustainability and green technology, Metro is the first transit agency in the nation to introduce and operate EV charge stations at its Park & Ride lots. We welcome EV Gateway as Metro’s new network charging partner!

Overview

Register for a new EV Gateway account and charge your electric vehicle! Download the new EV Gateway app, available for iPhone and Android , or purchase an RFID fob for worry-free charging by signing up or logging into your account.

By participating in this new program, you’ll enjoy several benefits:

Low Price : You can charge all day for just $3.
Convenience : Your vehicle will be fully charged when you return from your travels.
Reduced Greenhouse Gas Emissions : By combining an EV trip with public transit, you’ll further help to reduce our region’s overall greenhouse gas emissions.
Expansion to More Stations: Metro will expand its EV charging program as regional demand increases.

Locations

Metro EV charge stations are located at certain Metro Rail station parking lots. View all locations here.

FAQ

How were the stations selected?

The stations were selected because of their proximity to major transportation hubs and busy traffic arteries. Metro also selected the stations to encourage the use of its transit system (and Park & Ride lots) in different regions for travel to/from downtown LA.

How do I sign up?

Please visit our network provider’s website (EvGateway) to register for an account. You will receive a confirmation e-mail once you’ve registered. To complete your sign up, download the EvGateway app available for iPhone and Android . RFIDs can also be purchased from EvGateway for $5.00.

How do I access my account?

To access your account, go to web portal and log in using the e-mail address and password you provided during sign up. You can also access your account by logging into the mobile app, using the same login credentials.

To purchase credits, you can pay with the credit card saved to your account. Alternatively, you can pay for credits via PayPal. We do not offer auto-pay for credits

What type of charge station is being provided?

Metro has installed 20 208/240v 30amp Level 2 charge stations. They are capable of providing up to 7.2kw of power to your EV, however, the speed with which your EV’s battery re-charges will depend on the capability of your on-board charger.

What will it cost to charge my car?

Charging costs $1 per hour with a three-hour cap. The driver will be charged an additional $0.25 per transaction. There is no monthly or start-up fee, and charging costs are rounded off to the nearest whole minute, not the hour.

How do I top-up my account with more credits?

To purchase additional credits, log in to your account. Click the “Add balance” button located under “Payment.” Then recharge your account starting from $20. You can also add funds to your account by logging into the mobile app, using the same login credentials.

How can I check my balance and usage?

You can check your credit balance and usage after each charge by logging onto your EvGateway account. You can also check your usage on the mobile app.

Does one plug fit all cars?

The charge stations incorporate the SAE J1772 (North American Automotive Industry Standard) plug. All newer model electric cars, including the Nissan Leaf, Chevy Volt, Ford Focus Electric, Toyota Prius Plug-in, and Mitsubishi iMiEV, will be able to plug into a Level 2 charge station. A small number of specialized EVs (e.g., Tesla models) may require a plug adapter. Check with your vehicle manufacturer for details.

How do I activate the charge station?

You initiate a charging session by scanning the station’s QR code with the mobile app or entering the station ID. You can also scan your RFID on the RFID reader on the front of the unit. This will initiate the charge session. Then simply plug the power cable into your vehicle. The first time you initiate a charge session, there may be up to a 30 second delay. After the initial charge, the station should recognize and authorize your account immediately.

Will I be notified when my charging session is complete or interrupted?

Yes, you can elect to receive an email, SMS or mobile app alert, notifying you that your session is complete or has been interrupted.

Will I need to move my car if I am done charging?

As a courtesy to other drivers trying to use the charge stations, we ask that you move your car as soon as possible once your charging session is complete.

Who do I contact if I need assistance at the EV charge station?

For assistance with your vehicle charging needs or after hours help, please contact 213.922.GO.EV(4638) 24/7 call center. You can also e-mail us at support@evgateway.com. Please be ready to provide your account name and your RFID ID number (if applicable).

How do I know what my RFID number is?

Your RFID number is printed on your RFID card.

Once my account is created do I need to keep my RFID number?

We recommend that you keep your RFID number for your records.

Can I have multiple RFIDs associated with my account?

Yes, the network allows multiple RFIDs to be associated with an account. Charging credits are attached to user accounts and are shared among RFIDs assigned to that account.

Can I use my RFID with other charge station networks?

The RFID is compatible with Metro’s EV charge stations, and all public EvGateway network chargers. Metro’s network provider, EvGateway, will continue to participate in trade group efforts to explore interoperability.

Can I use the mobile app with other charge stations?

Yes, the EvGateway mobile app can be used to activate a charge session with any station in the EvGateway network.

Can I use my RFID for multiple EVs?

Yes, the RFID is linked to your account and you can use it for multiple vehicles.

Documents

Contact Us

E-mail: provisioning@evgateway.com

Phone:
213.922.GO.EV (4638)

(24/7 call center)

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Parking Signs

achaparro — Tue, 04 May 2021 23:23:24 +0000

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CS6681 Notice

Metro is not responsible for damage, vandalism or theft of personal property from this parking facility. Please secure your vehicle and keep items of value out of public view. Users of this lot do so at their own risk in the case of fire or criminal activity.

Metro no se responsable de daños, vandalismo o robo de propiedad personal que pueda resultar del uso de este estacionamiento. Por favor, aseguré su vehículo y mantenga posesiones de valor fuera de la vista del público. Usuarios que usan este estacionamiento lo hacen por su propia cuenta y riesgo en caso de fuego o actividad criminal.

CS6743 Parking Liability

This payment licenses the holder to park one vehicle in this area. Management hereby declares itself not responsible for fire, theft, damage or loss of vehicle or any item left in it. All such risk is assumed by licensee. Only a rental of space license is granted and no bailment is intended or granted. This license shall end upon vehicle leaving the premises.

CS6917 Parking Liability

Parking Disclaimer: Aviso de Aparcamiento

Este pago autoriza al titular a estacionar un vehículo en esta zona. Por este medio, la gerencia declara no ser responsable por el incendio, robo, daño o pérdida del vehículo o cualquier artículo dejado en él. Este riesgo es asumido por el titular de la licencia. Sólo se concede un alquiler de espacio y no habrá comodato previsto ni otorgado . Esta licencia se terminará cuando el vehículo deje esta instalación.

CS7561 Authorized Vehicles Only

Authorized Vehicles Only

Vehículos autorizados solamente

72-hour Limit

Límite de 72 horas

No Oversized Vehicles

No vehículos sobredimensionados

No Vehicles in Excess of 24ft

No vehículos que excedan los 24 pies

No Trailers, Boats or RVs

No remolques, barcos o vehículos recreativos

No Trespassing or Loitering

No traspasar o merodear

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Match 2 June 17, 2025

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Match 5 June 23, 2025

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Match 1
June 15, 2025

Paris Saint-Germain vs.
Atletico de Madrid

Match 2
June 17, 2025

CF Monterrey vs.
FC Internazionale Milano

Match 3
June 19, 2025

Paris Saint-Germain vs.
Botafogo

Match 4
June 21, 2025

CA Riverplate vs.
CF Monterey

Match 5
June 23, 2025

Atletico de Madrid vs.
Botafago

Match 6
June 25, 2025

Urawa Red Diamonds vs.
CF Monterey

Get Summering
with Metro

1. Pase gratuito durante los primeros 90 días

Keeping Metro Safe for Everyone 

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